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January 2024 by Casey Smagala
Rob & his team are great to our business. We’re a govt contractor who has to meet very stringent specifications, Rob delivers very detailed products and advice to help us meet these tight standards. His selection & customer service are excellent.
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December 2023 by Rod Townsend
Paid for overnight shipping and was not notified that an item was on backstock. If you can't meet a client delivery expectation, you have to communicate that. Business 101 and Fastenere failed.
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December 2023 by Paul Beyer
All of my orders have been promptly shipped. This is what online shopping should be like in every aspect. Thank you for the service.
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October 2023 by Hai Phan
This must be a scam website. I ordered some screws with 2nd day air shipping about a month ago and still have not received my order. I reached out the company but no reply through email or phone. Do not buy here.
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August 2023 by Wil Crossley
Bought some black screws for a Jeep CJ restoration project. They rusted within 1 week of being outside (and this is in the dry climate of Colorado!). Now I have to spend HOURS replacing all these rusted screws. I emailed customer service 3 times about my order and got no response whatsoever. Look elsewhere if you want something other than low-quality products and low-quality (I mean none at all) customer service.
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August 2023 by Dijon de Bruyn
BEWARE THEY WILL CHEAT YOU! They short delivered my order, then proceeded to ignore my request for a refund on the quantity that wasn’t delivered. Order from them at your own risk!
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May 2023 by Timothy Sanders
I ordered some hard to find bolts, and there was a mixup with shipping. I called and talked to Rob, the owner, and he went out of his way to make things right. Thanks, Rob!
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April 2023 by Tim Smallwood
Ordered 1/2"x16" galvanized bolts with nuts for a boat lift l am refurbishing. They sent 24" bolts without the nuts. I emailed them, and Rob answered quickly and stated he would look into it. I received another email from Nicole on March 7th wanting pictures of the bolts. I sent them pics the next day. I still haven't received a response. Unless you are local l would not buy from this company.
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April 2023 by diesel pro6o
I bought bolt anchors from these guys, I bought one size to big . So I returned the items back brand new never took them out the box.. took me 3 months and dealing with customer service to get my refund back. These guys do bad Business.
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March 2023 by McCabe Northup
Order large anchor bolts in December. Never received them. Called several times, emailed several times and just get the run around or no response at all. Postponed my job two months!! Still haven't received the bolts. Had to go through another company. They will not return my money. Don't waste your time here.
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February 2023 by McCabe N.
Makes sense they have a one star average here. Bought bolts back in December and never received them. They won't send new ones and won't refund my money. They don't return phone calls or emails. Avoid these guys
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February 2023 by Steve Belt
EDITED 2/13/23 and dropped to 1 starI just received the package with the two items. It turns out they didn't even send me what I ordered. I just confirmed my order through google and they sent me something completely different. So after waiting the extra time, I still don't have what I ordered. I then tried to call them and went to a voicemal box that was full and couldn't leave a message so I can't even get my money back from them not fulfilling the order. Needless to say, first and last time order from them.ORIGINAL POSTThey had exactly what I needed at a fair price. However, I ordered from them vs Summit because of the stated delivery time. I placed the order on Feb 4 ((Saturday) and their stated delivery was Feb 9 (Thursday). It's now (Feb 10) Friday and they're just beginning the shipping process with the US Postal Service (label created) which will likely add several days over the weekend into next week. So nowhere close to their stated delivery and I've lost several more days than planned on this project.
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February 2023 by RC FLYER
recieved my second order some item are hard to find but they have them with nice detail specs. this company has one of the top customer service i have delt with they are very nice professional and resolve my order ASAP thank you for your service and time , all item i needed recieve is perfection 0-80 3/16 alloy grade 8 steel 200pcs
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September 2022 by Travis Blankenbaker
Order was well priced and was exactly what I ordered. Why I'm leaving a poor review is poor buisness ethics. Package was shipped in a massively oversized flat rate box, that used 12 "free" large flat rate bubble envelopes for packing!! With waste like this, no wonder usps rates keep going up!
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August 2022 by Gerald Valentine
Placed order 86299 on 29 June, received order on 2 July. Order was short 39 items. Sent email to address in email I received. No reply, Called on July 6 gave info to person who answered phone. Told he would pass on to manager. Received no reply or parts. Wrote again on July 15, No reply. called again on July 21 talked to person at ext. 20 gave order # and was informed they had the info but all managers were in a meeting and to call back at 5. called at 5 and phones were shut down and message box is full. All I need is the 39 lock nuts that were not shipped and were paid for. Thank You
