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April 2024 by Megan D.
My dog had a grooming service done at this location - haircut, deshedding, bath.. I noticed he was scratching a lot afterwards. The scratching persisted. I applied a wet cloth to the areas to try to relief him and there were bubbles, suds that started to come appear. I then rinsed him in the bath and came to find that the soap used was not rinsed off from him. The amount of soap that came off from rinsing him was disturbing. As you can see in the pictures his skin is very agitated. I called in today to speak with management. Spoke with a gentleman who said he would have to relay the message to the manager and would call me back. I didn't receive a call back. I didn't want to leave a review but if someone can please call me to rectify this situation. This shouldn't have happened and shouldn't happen to anyone else's dog in the future.
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November 2023 by Sophia T.
They care for the pets that are "for sale" there, My ferret came from here and she's the sweetest most people friendly ferret. All because they gave her the proper food, treats, bedding & hammocks for her. She is thriving today and I couldn't thank them more for taking care of her in the way most pet stores wouldn't.
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October 2023 by Dominick Lagonigro
Maurice was wonderful. Went above and beyond I came in fir a parakeet they did not have any except fir the one they were putting up fir adoption. Since she wasn't out in the floor. He went to the vet area and brought her out. My other bird is so happy with the new addition
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October 2023 by Gabrielly De oliveira
When I went to pick up my dog from her petco grooming appointment I was very disappointed with what I saw, I had asked for a puppy cut as well as a bath; my puppy had a weird lump of leftover fur at the base of her tail, as well as her tail looking wonky in general (that’s most definitely not how we had dropped her off). She also had eye boogers still left over on her face, whoever groomed her really did not pay attention and just wanted to her it over with. If I knew this is what they would’ve done to her i would’ve cut her hair myself and gotten considerably better results. embarrassed to say i paid $80 to have my dog look like a gremlin. needless to say i’m gonna be booking grooming appointments with bayshore moving forward.
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October 2023 by Bella P
You cannot expect the service to be completed if you make the stylist feel bad for their grooming service,I had a grooming service from the West Babylon location with stylist Justin. He took the dog for the service and the dog was in the middle of bath.While the dog is taking a bath, I asked a few questions, and he said he doesn't feel comfortable providing a service for me. And he took the dog out from the bath and returned. I needed to leave the location with a wet dog..That was the appointment with reservation, and he already agreed to provide the service and the dog was in the middle of bath. At that point, he could decline the service based on the dog's condition, but not based on his mood or how he likes the customers. It was quite an unprofessional response.
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August 2023 by Gabriel Toro
I went to this store to find out about beta fish and how to get my daughter started with a small tank. We came to the right place. Mo and Joe at the fish department took great care of us. Told us exactly how to acclamate our fish, how great live plants are to have, and what else can go into the tank that's not a fish. Can't wait to go back and expand on my tank now. Thanks again. Photos to come.
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August 2023 by Cara Anderson
The one star is regarding the grooming department. I had picked up a 3 month old doodle puppy to foster that desperately needed grooming. His hair was matted and needed help. I contacted multiple groomers who said they were unable to groom him because the foster group did not provide me with his vaccine records, which is understandable. I walked into Petco to speak with the grooming department to see if they would groom him and told them of his history and informed that I didn’t have any vaccine records. They were fine with it and said he was too young to receive a rabies vaccine so they could groom him. I reiterated that I did not have any vaccine records to bring to the appt and wanted confirmation that was okay. They repeated that it’s fine since he’s too young to have a rabies vaccine anyways. I booked him an appt for the following day. Next day comes and they refuse to groom him without vaccine records. Frustrating, waste of time and disappointing. If they had said they wouldn’t have been able to groom him from the beginning I would have understood but to have me load up a large puppy into the car and take him there just to be turned away when I spoke with someone the day before who said they would groom him was a waste of time and frustrating.
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August 2023 by Judy Eckhardt
The store was well stocked very friendly associate and also extremely clean
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June 2023 by Jessica Mobley
The dog groomer is the best. Justin is so good with the dogs ...he remembers so much about his clients... Truly makes it a friendly welcoming environment
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May 2023 by Michael Augello
The management staff is always super friendly and helpful! Always greeted with a smile and a “Welcome to Petco!” Clean store and always well organized
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April 2023 by Renee J T.
What a great Petco filled with everything your pup needs or wants including organic dog foods my pup eats no grains and has a chicken allergyPlus the crazy clothes I do not "dress" my dogs but there are people that do.I visited to get a toy and Chris the dog trainer was there a totally legit trainer She was working with a golden wow impressive Gave me many pointers for my own golden retriever Frank before I had a class with her.Petco has a section just for training reasonable prices friendly staff
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April 2023 by Betsy Risberg
I took my yellow lab to this PETCO this afternoon to have her nails trimmed. I was told to return in 10 minutes. When I returned to the grooming area, I was told that she fell off the table twice, once while her collar was attached. In other words, she was hanging by her neck!!!Needless to say, I was horrified and the only thing the young man responsible had to say was that it wasn’t his fault that my dog fell off the table. I asked to speak with a manager who was too busy looking at his cellphone while I was trying to explain the incident.I would never step foot in a PETCO again. I would give 0 stars but that wasn’t an option..
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January 2023 by Amanda W.
The groomers are clueless! I miss Amanda and will.be finding where she is. She was the only reason myself and alot of people gave petco our money. The crackhead working there now, don't know their a** from their elbow.
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December 2022 by Dina Miller
If you have a pet, or if you want to purchase hobby fish or hamsters, this place has a good assortment. You can also shop at their "on line" site and pick it up at the store, letting you evaluate the quality, or try it out on your pet, before you commit.
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December 2022 by Jarred Beckwith
Great selection of pet goodies. Always nice and clean and friendly staff. Love coming here. Grooming has been on point the past few trips. Hunter does an amazing job.