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January 2024 by Gabby Young
Called this company around 9pm on a week night with a flat tire. They wanted to charge me $190 plus tax and "only accepted cash at night." Seems predatory, in my opinion, to assume vulnerable people who need a tow late at night would have upwards of 200 bucks in cash on them. Found another company who showed up within 30 minutes and charged me 50 bucks less and accepted card or venmo. There's better places out there.
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September 2023 by Frezko Hernandez
These guys are the worst they crash my Car while towing ??
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October 2022 by frank s.
Very Courteous Very professional Across-the-board Took time to touch plain every aspect of the tow Made a very difficult situation Is very tolerable
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September 2022 by Miranda B.
Broke down on the Northern State Parkway and was told this company is the only one local to be able to tow me off the highways (due to the license). They were going to charge me $149 to put on the tow truck which I could understand until they told me it was $850 per mile!!!! Dont call this place. Have them tow you off the highway then call another company!
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March 2022 by Brittany N.
Was charged 160 ish for a tow. Only 2 miles of towing lol. Said first 3 miles was free but whos first 3? Mine or the tow drivers drive to me? I literally had a 2.1 mile drop off. I heard the driver say "6 miles... first 3 is free.." and I'm just really curious where the 6 miles was? I have my pickup and drop off location and every route on the gps doesn't even equal 3 much less 6! Would have used other services or my insurance towing but I was on a restricted parkway and couldn't get another tow truck
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January 2022 by Steven A.
Worst towing company on Long Island. Biggest crooks. I wish I could give them a negative rating.. RUN from this company and push your car rather than have them tow it
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November 2021 by Joseph W.
RUN FOR YOUR LiFE! Worst company, needs to be audited immediately. Ran by thieves that stole my money. I have receipt and all paperwork to prove it. Told it was all covered by insurance and then charged $521 less than 2 days after the car was picked up. Was charged for 3 days worth the car was there for 44 hours. I was told, "I can knock a few things off and play with the price a bit for you let me get my owner on the phone to tell you how much I can discount". Owner then got on the phone with me and screamed at me very unnecessarily, "the price is what the price is". After i agreed to pay he then continued in a very threatening manner, "don't forget, we've got your vin and we know where you live!" This was all very absurd to me being that I agreed to pay the outrageous price of $521 for a tow and a day and half of sitting in his yard. I immediately called the cops just because I had never been spoken to in that kind of a bullying tone before. I knew the cops wouldn't do much but at least I have a case # now when I go and make my first attempts to contact this better business bureau that I keep hearing about. Not to mention for the day and a half that my car was at this place I had been back and forth on the phone with them trying to get information from them, only to be left on hold and disregarded for more than half the calls. They were definitely screening my number and avoiding me. This is the only reason the car was there for as long as it was to begin with. Place needs to be closed down immediately at the very least. They are not operating honestly. STAY AWAY. They'll get you! This is the 1st bad review I have ever written in my life. PS: because of their sketchy operating procedures they also go by the name Line X!
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November 2021 by Amanda G.
My Jeep brokedown a couple weeks ago. My experience with this towing company was truely unforgettable. The tow truck driver not only vaped with me alongside in the passenger seat, but he also TOOK HIS SHIRT OFF to show me his unfinished tattoos. I obviously was already having a bad day, just trying to get the work. I'm a broke 25 year old, who could hardly afford to miss work and I needed a bail-out to afford the towing service. The last thing I needed was to feel trapped in a truck with a shirtless man telling me about his tattoos
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September 2021 by Heather T.
I was very upset when dealing with these people. I should have just left the car and write it off as a total loss. They charged me for every little thing they could think of...even an extra tow charge to bring the car from the back of the lot to the street! Avoid this place. Run away as fast as you can....
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August 2021 by Michael C.
Complete criminals!!!! Charge me $1500 to tow a van (which is absurd). Then I was told there will be no storage charges and they charge me for those as well hitting me with a $2000 bill. I am in the same business I would never charge somebody as much money. My vehicle was in an accident so I had no choice. I asked him to tow me the vehicle the day it happened and they decided to keep it for the weekend so they could charge me a storage.
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April 2021 by Kim K.
If they was a 0 rating I would put it up. His driver caused an accident on the service road. Pulled out fast onto the road pushed me and another car out of the way and it was either we both crash into the tow truck, the wall or each other. He gave us no choice. I went in to tell the owner he said not my problem! Nothing asking if we're ok, is there anything I can do? NOTHING! Don't use them. They don't care about your safety or your car!
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December 2018 by J. N.
I had a great experience with Roll Rite Towing and had to use them on 2 different occasions. One was from a car accident and the other, just recently, because my Jeep broke down. The guy came so quick and knew how upset I was so I appreciated how nice he was to me. I spoke to Anthony on the phone who said he and his brother worked for his dad there. They were all so nice and got my Jeep where it needed to go right away. Would def recommend them!
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January 2018 by S K.
I had gotten into an accident, and the police officer called this towing/auto body shop without my authorization. When they arrived, the officer told me this company was the one they used to repair their cars, therefore I felt confident in their selection. Now I realize the officer probably got a kick back from every car they "referred" to them. After 3 months, my car was still not done. I called several times to ask about the status, and each time they told me they were still waiting on the parts. When I eventually got my car back, it was not repaired properly. I saw they had used duct tape on my fender to hold pieces together. I had gone back to them to complain, but they would take no responsibility for the bang up job they did on my car. I had to go elsewhere to get the car fixed properly, and pay several thousands to fix it. They are shady crooks, plain and simple.
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December 2016 by Bill G.
Avoid this company if possible. Quoted $700 to move a piece of equipment then demanded $1100 on delivery. Normally I would have refused the load but didn't want to burn the owner of the equipment. Dishonest and unprofessional.
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September 2015 by Michele P.
CUSTOMER BEWARE!!!!!!! THIS COMPANY IS SOOOOO CROOKED. If I could give one star I would. My daughter hit a curb on the Sunrise Hwy Service road and messed up the oil pan. The cops called a tow tuck before I could get there, mind you she was on the shoulder. when I arrived (its my car) the car was on this companies tow truck he proceed to tell me the tow would be $375 I had a huge argument with the tow truck driver as I did not authorize him to take my car as I have AAA and road side assistance with my insurance company and he told me he was not aloud to drop the car. He told me to go through my insurance for the tow and to get the car in the morning. this all happened on Friday evening of labor day weekend, after I got home I called to see if e looked at the car at all and found out the shop was closed until TUESDAY. I left a message with there answering service the owner called me right back nothing but argumentative and refused to help. I called the cops to tell them this company has basically stole my car and they refused to help when they are the one who called this company. when I picked up my car on TUESDAY this company had the nerve to charge me Storage fees so my total bill was $480 and they told me I could be reimbursed by my insurance company. NOTHING BUT CROOKS THESE PEOPLE AND THE OFFICER THATS WAS IN ON IT WITH THEM. THEY SHOULD ALL BE ASHAMED OF THEMSELVES.
