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March 2024 by Diane Anfinsen
Yes, I was satisfied with my visit today. Jendry was very helpful with explaining the home internet and syncup tracker.
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February 2024 by ra odin
I went in to buy a phone and the agent with an afro refused to go through the process or tell me how much I needed to pay, he said he did not feel the phone I wanted to buying was worth it, how is the new galaxy ultra 24 not worth it ,it just came out....absolutely horrible experience why even open a tmobile store if yall only wanted to sell Iphones
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January 2024 by Nix Fx
Worst service in Rockland County, both of them female just stood there with their phones while I was waiting to be attended for +10mins, just walked out and went to the one in New city way better.
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January 2024 by chris barjon
I would rate this place 0 stars if I could. had to come back at least 4 times for human error and frankly it seems like they didn’t know what they were doing or saying. Tmobile all in all has been very unprofessional and not worth changing too. miss sprint and frankly tmobile has been a downgrade. this store specifically has been terrible. the employees are cool (just jose) but don’t know what they’re doing. maybe hire less kids and more trained professionals
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December 2023 by Tony Mallia
Nice guys... Very informative
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December 2023 by Denise T
There was 4 different associates in the store and absolutely no one helped me. I waited over 15 minutes while the ‘manager’ is just pacing around the store doing absolutely nothing. Completely lazy and non-knowledgeable staff. On top of that the manager walked away from me mid sentence felt disrespected worth the extra 20 minutes to go to the palisades mall or ANY other location.
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December 2023 by Poolminator Pool Service
Worst service ever for girls talking garbage ask them for help they told me they have no way to find out no good service. I would not recommend the store for anybody. Save yourself some time to go to West Nyack mall.
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October 2023 by Emily Lacea
Customer Service here is very bad. First time to drop in this store to inquire about our plan. Representative was very rude and dismissive. Not helpful at all.We didn’t get the chance to get her name because she was just on her regular clothes. No name tags and was not wearing her uniform T-mobile Hoodie.
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August 2023 by Patrick horne
Can't pay over the phone for some reason and the store charges a extra $5 to make a payment. Customer service was terrible will be leaving T Mobile they have gone down hill
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August 2023 by Best Gore
Store run by kids. I wish I could give this location zero stars
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July 2023 by Jacky Salvatierra
Stay away from this location. They don’t know what are they doing… “strange” phones are not working…. Pretty much waste of time.
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January 2023 by gary70mid
Cecelia was great and explained everything. Manny was as accommodating as can be - and has the patience of a saint. I always get great customer service from T-Mobile - but the West Haverstraw office goes above and beyond.
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January 2023 by yokasta hiraldo
Thomas was such a great help. Answered all my questions and made sure I made the right decision when it came to making my new purchase.
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November 2022 by Thomas Bierds
Employee Justin was very helpful during our service visit.He gave extra help to my friend in setting her up with T-MOBILE account and her new phone and I pad
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November 2022 by Kathleen Moore
Great customer service skills!
