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December 2023 by Lucy B.
Definitely one of the worst bank locations on Long Island. I came in and the line was about 20 people. TWENTY people! Extremely slow tellers, slow service. Terrible. Will be closing account and moving to different branch.
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June 2023 by Julie J.
Bank Teller Kimoy? She basically saw my savings account and helped me upgrade immediately to a more logical account. I legit never had a teller help me do such a thing. All I did was come in for a withdrawal. I had a long busy day she could tell I was tired from my morning and she still took the time to swiftly break it down and she got me to close my old account and switch to a whole new savings account. It gave her no credit and doesnt even help her in anyway. That's a great employee. Thanks Kimoy, Appreciate you. If I could speak to a manager about her I would she really was very professional and nice hopefully someone sees this review.
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June 2023 by Nicole B.
Came into this location to make a credit card payment, I dealt with a teller by the name of Skarlet. As a customer service teller her service was extremely unprofessional. I will never be coming back into this location at all. She spoke very aggressively loud enough for everyone to hear our conversation. When I asked for a manager she decided to take my payment. I then asked another employee for a manger and they stated their manager Kim was not on site. Skarlet definitely needs customer customer service training. Her attitude was unacceptable and disgusting. Makes capital one look bad.
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January 2023 by Lance W.
Always issues with Atm's. Can't deposit cash in one, can't receive from another, another totally out of commission. Ask a branch manager who states we don't run the ATMs inside the actual bank. SMH. I left MCU because of having ATM issues all the time at every branch and I see Capital one is not much better. Closing actual banks locations and having less ATMs available.
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September 2022 by Lance Winfield
Almost every time as of late... the ATM outside doesn't work and today the outside and inside ATMs are not working. When I asked an employee, he advised that they only service one of the ATMs inside and not the other. Its bad enough that they closed so many branches and the one that is still open hardly ever has all the ATMs working. Seriously debating leaving this bank and going to TD bank as another fed up customer advised.
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November 2020 by Alien Gxcha Girl
didnt give me money
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September 2019 by John R.
By far, the worst bank I ever dealt with. Tried to add my daughter onto my money market and the employees are clueless, even the manager couldn't do the simple task. The favorite word of the day is CLITCH.. everything I needed to be done was problematic because of a CLITCH... So the CLITCH bank gets one star by default.
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August 2018 by Nicolo T.
The visit was pleasant . A representative helped me and the matter was completed . She took time to explain a procedure.
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September 2012 by Stacy M.
Customer service is pretty decent when you finally DO get helped but the line is always long if you go inside. I hate that when I take the time to go inside and people pull up in their cars, the teller leave the desk to go help them. Meanwhile 1- you were there first and 2- you have to wait for te person in their car to be done before you can be helped. They can't even multitask! I've also had identity theft 3 times with this bank via debit card. I've only stayed with them because they quickly refunded the money and I do not bother with a debit card anymore also because it's walking distance and their hours are better than a lot of banks that close at like 4p. I work a 9-5, why can't the other banks at least do that!?
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October 2010 by Tony D.
This bank puts ridiculous holds on even small deposits and it takes forever just to meet with a customer rep for anything. This is my least favorite bank.