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June 2022 by Michael Messiha
Easily the most incompetent management I have ever seen, the manager and assistant manager need to be replaced for not acting professional and have no idea how to run anything.
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May 2022 by Linda Delaney
I had a joint account,with my father who passed away.the bank was given a copy of the death certificate.for some REason,the checking account was flagged.i was assured,by Joshua,a know it all millennial,that I can still write checks from this account.WRONG INFORMATION!! Stay away from this bank.They have no idea,what they are doing
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December 2020 by Jared S.
I haven't left a negative review in quite a long time, which is obviously because I haven't had an experience that warranted such a rating in quite a long time either. Today was my first time visiting the Roslyn branch... and most likely it was my last. Now I've been a customer of NYCB since I was probably 5 years old. I've had a custodial account since then, as well as my own personal savings account and checking account since I was 21. So essentially I've been a customer for 28 years. Sure there are much popular banks that offer more modern-day conveniences and benefits, but the NYCBs I've frequented (Queens County Savings Bank in fresh meadows and Kew Garden) have always been good to me all these years. So for that reason, I've been loyal. Upon walking up to the teller, I was being my jovial self and let the teller know that I just moved to the area and it was my first time here. I then stated I'd like to please double check my balance and make a withdrawal. She responded with a deadpan expression and monotone voice "What is your bank account number." That was fine of course, I don't expect everyone to be in a good mood all the time, life happens and I get that. I let her know that I actually don't know my account number. I explained further that my bank account was recently updated from an old-school style bank book (which had the bank number printed inside) to a digital savings account. She then asked for my social security # and ID and also my security questions to confirm my identity, which I happily handed over and answered. Maybe I was too friendly or too polite, but from her mannerisms and stare, I got the sense she didn't like dealing with me very much.Before she walked away to talk to her manager, I explained that I have a custodial account, personal savings and checking account, just to add any additional further confirmation, in case they needed it. After speaking to her manager for about 5 minutes, she returned stating that both of my savings accounts are of the custodial type and thus, I wouldn't be unable to even see my balance or withdraw my own money, unless it was related to my checking account. Thrown off, I scratched my head and then stated that I would return and when I do, would also be bringing some HH bonds with me to deposit. She responding condescendingly saying "you can only deposit bonds are in your name you know." I replied "yes, that's why I said I would be depositing MY bonds."It all seemed very "Home Alone 2-ish". I felt like I was Kevin and she was the hotel clerk.. except Im a grown adult trying to access my own money. I left and started walking to my car, confused as I've had my own personal savings account with NYCB for about 12 years now and have accessed it all across NY and even while visiting affiliated branches that are out of state. I mulled it over for 30 seconds until I realized that they simply made a mistake. No biggie, it happens. I walked back and approached the walk-in counter at 2:50. I knew they closed that 3:00 but surely a customer who you just spoke to takes precedence over your closing routine, no? Well I patiently waited another 9 minutes, only to be finally acknowledged by a grimaced "Yes?" I calmly explained they that they made a mistake and to asked for them to please double check. Her response was "my manager was the one who told me your accounts are both custodial so thats that." I politely began to ask her please call the Fresh Meadows branch so they can confirm with their management that is indeed not the case. As I was mid sentence she replied "No, we're closing" and then proceeded to lower the counter window blinds on me. Flabbergasted, I simply responded "That was very rude, I've been a customer for over 20 years" and left. Roslyn Savings Bank, I'm quite disappointed in you as this experience is not in any away indicative of the NYCB brand and customer service that I've come to love for
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August 2020 by M M.
Poor customer service. I truly hate to write negative reviews but I felt that this was important. Maybe the bank will read this and take some positives changes.I recently went to this NYCB branch in West Hempstead to deposit 15 bonds. I was immediately told that they would only cash 10 bonds while the customer was waiting, as they were so busy, and I was instructed to leave the bonds with them and they would get to them when they had a chance. The lady told me to come back for my receipt. I told her I would not be coming back. She then told me she would mail it. I found that to be acceptable. So I left.Ninety minutes later I checked to see if my bonds had been deposited in my account. Bravo to her they were! And I thought that was fine, no problem, case closed. About 5 minutes later she called and told me I needed to come in to sign my receipt! I was like what. Anyway, I almost didn't go back, just to see what would happen, but I didn't want her to get into trouble.So, I'm like if I have to go back I'll bring in another 10 bonds. After-all, less than 2 hours ago she told me they would cash 10 bonds while I waited. Of course when I get there I'm told once again I'd have to leave my bonds, etc. I told her again the East Meadow branch cashed my 15 bonds the previous week while I waited. It takes about 15 minutes!Need-less-to-say I will not be returning to the West Hempstead branch again.
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June 2019 by Morena Orellana
Waited a long time to be called and you are telling them what you are there for and they look at you like they don’t know what they doing they question all your personal reasons for changing ur names further more I had to tell Carmen Machado to order me new debit cards cards because she did not understand that by me changing my last name I was going to need new cards lmao what a jock
