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November 2023 by Rachel Mason
Paul was super helpful with directing me on how to use my locker since it was the first time I've ever rented one. The facility is clean, secure, and easy to access as well. Pricing seemed fair compared to other quotes I received from different storage companies.
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October 2023 by Terrence Walker
My experience was wonderful. The Rep that was working that day helped me find the right sized unit because I initially picked the wrong one. He had me come in to look at a unit that actually fit my needs. He even was able to transfer the payment from the first unit to the new one and I just paid the difference for the new one. Shout out to Paul for excellent customer service!!!
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October 2023 by Mary Comfort
I worked with Paul in reserving a storage unit before I left Idaho. He was very helpful in helping me choose the size that would work for me and locating it in a well-lit area as I wasn't sure I would be arriving while the office was open. I spoke with Paul again when I was nearing New York state and he made sure everything was completed prior to my arrival. Unloading the U-Haul went without a hitch. I'm so grateful for Paul's super assistance and his wonderful sense of humor that lessened the stress I was feeling. I would recommend Global Self-Storage in West Henrietta to anyone needing a storage facility.
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August 2023 by David Fountain
A big shoutout to Paul.. Very friendly and professional a huge help for me.. I appreciate the guidance to help me get the right fit for all my stuff.. I highly recommend global self storage and their employees you will not be disappointed.
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August 2023 by Joshua Howard
Was late to this review since I was moving but wanted to write one.I had a last second move and the other storage company I used was not picking up the phone. I can 100% compare everything between the other company and this one and say this one is just literally better in every way.The manager here (Paul) walked me through everything online, he showed me the differences in storage spaces and wasn't even trying to scam me, he just wanted to make sure that I got big enough storage space. He let me do everything online since I was short on time but offered to walk me through the entire facility. Papers were done through a docu-sign alternative and was relatively done within 5 minutes.For the actual facility, it's actually super nice as well. The facility is slightly in the middle of nowhere, barely any people when I came, and is gated with cameras. You get your own code to get in and out so if someone were to steal something from the facility, it's easily solvable on who did it (unless they somehow jumped the fence into the facility and didn't bring a car). There's a self pay kiosk to the right of the gate as well as the office. Office sells locks (padlocks, no combination locks) and bed, chair, etc. covers, just in case you need something last second.I didn't get an outside one but looking around, everything was clean outside. On the inside, it is super clean as well with AC. There are multiple floors to the facility, so in the case of a flood, you are safe if you have a storage locker on the 2nd or above floor.For pricing, it's actually super good pricing. At the other storage facility I used before, it was $101. For here, it's $75 with a special of one month free if you stay for 2-3 months.For the negatives, the only two negative things are :1). You can only access the facility from 6AM to 10PM. You're locked out any other time.2). If you get the lock from the office, they can't hold one of the keys that comes with the lock. This is only a negative if you live in a different area and want someone else (i.e. a friend or moving company) to have access to the locker.Overall, if you're in West Henrietta, just get a storage locker here. The other places in the area are not as a good and responsive as here. Paul is a fantastic manager and wish I knew about this place before when I had more stuff to store during college.
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August 2023 by Dawn Bink
I worked with Paul to choose my storage unit, he made it easy to decide on the size by patiently showing me 3 units. I set up my account with Tom who was very kind and helpful too. Move in went smoothly and they were helpful when dealing with my Pack Rat container drop off and pick up. I have already had the opportunity to recommend them to a friend. Thank you, Paul and Tom!!
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August 2023 by John Sabad
Been renting from the guys at Henrietta for several years, same courteous, helpful gents.They always have gone out of their way to help me meet my storage needs in the most efficient and cost savings way. The facilities are kept in excellent condition, always clean, well maintained. If you need to store something without worries. Go see them.
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August 2023 by David McClelland
Paul worked with my wife and I to solve our specific storage needs. A flexible solution allowed us to consolidate some "pod" storage into a single unit in a most convenient way for us, while saving money. All done with a good-natured smile and even a chuckle or two shared.
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August 2023 by Abi Von Plinsky
Good prices and the climate control is great! They were very willing to help us out with moving to a new unit when we underestimated what we needed to store. Would definitely recommend!
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June 2023 by Brandon Schultz
5 Star Review for Paul! I was stressing about a last minute move and he helped me get things situated and in order. Was very informative on what I needed and relieved a lot of the stress that I had. Even was able to purchase a lock which I didn’t even think about before hand. Very Professional, Very Helpful and even made me laugh which is a huge plus when talking to someone over the phone. Highly recommend
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June 2023 by Brandon
Love this facility. It's very straightforward, clean, and easy to use. I spoke with Paul and he was very professional and friendly. Highly recommend using global self storage!
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June 2023 by Lyssa Fradella
Tom was so helpful and friendly!! He helped me secure my unit over the phone and was so kind and patient. Great customer service
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May 2023 by Anthony Gray
I've just began renting a storage unit from this company and I was very impressed with the customer service that was given to me. Paul spent 45+ minutes showing me the facility and helping me figure out what unit would meet my needs. He was patient, kind, funny and honest. The main reason why I chose this location is due to the hospitality shown to me during my walk around. Global storage has the lowest rates in Rochester. Get you spot before its to late. Im super happy I got mines. Thanks Paul!!!
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May 2023 by Tiffany Frasher
Paul and Tom were great! Very helpful in deciding the proper size storage needed. The process was fast but everything was explained in detail. Highly recommend.
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April 2023 by Dave Horton
Paul took the time to answer all of my questions. They have competitive pricing the place is well maintained and clean. This would be a good choice for someone looking for short- or long-term storage needs. We are very happy with our choice.
