FedEx Ground

Name: FedEx Ground
Address: 225 Thruway Park Dr, West Henrietta, New York, 14586, US
Telephone: (800) 463-3339
Rating: 1.7

225 Thruway Park Dr, West Henrietta NY 14586

(800) 463-3339 Directions

Hours

Hours may fluctuate. For detailed hours of operation, please contact the store directly.

About FedEx Ground

FedEx Ground at Thruway Park is appreciated for its helpful staff and convenient package holding, which eases online shopping. Customers often find the staff to be very nice and friendly, making package pickup a positive experience. The location is useful for those looking to simplify shipments and reduce stress. However, some customers experience delays at the Rochester facility, with packages often delayed or repeatedly marked as arriving the next day. In one case, a customer had to drive 30 minutes to retrieve their package after the facility failed to deliver it correctly. There are also complaints about packages being left at the wrong address, leading to frustration with staff and service quality. Overall, the location offers helpful service but faces issues with delays and package handling.

Photos

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Most Recent Reviews

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January 2024
I just stayed home all day to sign for a package. I was literally sitting at my front door from 6:00 PM until 6:40 PM expecting the driver. Looked online and the FedEx tracker said the driver attempted delivery at 6:31 PM. Even better, the package was back in West Henrietta at 6:58. It takes over 40 minutes at 65 mph... read full comment
December 2022
Your service stinks. My package was left at the wrong apartment. The right address was on the package. Lazy staff you have. Or maybe they can't read. I would never do your company.
August 2025
My package was delivered to a complete wrong address. I live in an apartment where there isn't a garage in sight... Not only that, the item i ordered is a large roll of paper and not even pictured!