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August 2023 by Anna Marie Lico-Alfano
This post is for Gerber Collision..Very thoroughly explanatory, how long it will take, protocols, insurance, how long it would be; take; etc. The lady at the desk is very knowledgeable, courteous, and understanding. Since there are many break-ins and accidents in our area, (Rochester), it's going to be longer than usual.. wonderful business!! They do an impeccable job.
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August 2023 by Ben A.
All workers involved were focused on the customer in that they gave guidance to me, to what I needed to do, what was expected.Also, they explained what would happen and gave regular updates as to their progress.All staff were polite, direct in their honest explanations and prompt.Ultimately, my Subaru looked a lot better given the quality work and professional results.
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January 2023 by Moryah Gum
Do not use this shop. They will make the outside look pretty but damage the inside. They took two weeks because they do a 5 second estimate to order parts so they had to order more so I was with a car for two weeks. There is check engine light that came on after they had possession and claimed it’s not from the crash. It was inspected by the dealer ship a week before hitting a deer. I did have drive the car for a month before the repairs could be done with no engine light on. They informed me the engine light was due to an O2 sensor in the coolant system based on past history that was before I had the crash. They flat out told me that insurance wouldn’t cover that. They indicated that is why the vent system wasn’t, Okay. I’ll take it to a specialist. They failed to tell me that it’s affecting my AW drive so it malfunctions and says 2w mode engaged. This is of course in midwinter. The person who answered the phone was very short with me and said we told you that would happen and you can’t talk to the person who is in charge of the case because she took lunch at 10:45a.I will give them partial credit for allowing me to drop off early. They told me when I scheduled they don’t do drop offs then when I called back the next they could since I was asking about having a friend do the drop off. The partial credit it cancelled out by the fact they barely have room for the cars they take on.
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November 2022 by Clair Catillaz
Nice operation. Well organized, excellent communication with customers- I knew exactly what was happening with my car. Worked closely with my insurance company to handle all changes and the finished product looks beautiful.
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October 2022 by Jon Fernando
Insurance sent me to this shop. Staff was very polite and friendly. Review by staff was quick and quote came soon after. They gave me an estimated time for the repairs to be complete and they were able to get the work done ahead of schedule. Pick up was quick and easy and was able to leave my rental from Enterprise with them. Would recommend.
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August 2022 by Carrie Pierson
Gerber was AMAZING in the repair of my daughter’s vehicle when she was in an accident (she was rear-ended). The staff kept her in the loop of the progress and made her feel comfortable asking questions. I had to contact them for insurance purposes a few times and am extremely pleased with their courtesy and professionalism. I highly recommend this Gerber shop for your repair needs. My daughter said “my car looks absolutely perfect”.Service: Body & Trim
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June 2022 by Austen Crim
The staff at Gerber in Henrietta was very competent and professional. When my car door had been dented in a hit-and-run, the paint had flaked off, exposing the metal to rust. Gerber was recommended by my insurance company, and so I trusted them to do a good job. The final results were amazing--as if the dent had never happened. The only downside was the two-month wait for an appointment, and my regrettably high deductible. Otherwise, I highly recommend them!
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May 2022 by Christopher Bell
I really appreciated the twice week update calls, the texting updates, and ability to get in and out quickly. They made it easy, and got my car out in just one week!
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March 2022 by Ian Stroszeck
Truly spectacular service. Worked great with my insurance and gave me back the car in pristine condition; the paint repair to my car looks as if it never happened! Special thanks for the detailing and cleaning on the inside afterwards. Highly recommend anyone looking for car collision service to use Gerber. Could not be happier!Services: Painting
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October 2021 by Jacqueline Turner
Mike is the greatest and kept me informed of progress and any problems that arose during the repair of my handicap van. The staff has great customer service assistance.
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September 2021 by MichAel Lodge
Can not express how professional they were. After dealing with their competitors, i had to bring it to Them to fix what the other shop has “fixed”. The service is incomparable. They kept me up to date throughout the entire process, they were responsive and the work looks great. Would recommend 100 times over.Service: Painting
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July 2021 by C Geitner
Service was great! Staff was very friendly and my car was done on time. I was able to leave my rental right there which also made it super convenient. Follow up calls were made to ensure I had no issues and I was happy with the work. I would definitely recommend Gerber!
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June 2021 by Nathaniel Myers
Brought my friend here to fix her bumper after deer hit. Even though they asked to reschedule, we didn't get the voicemail, they worked and got her in that day. Very impressed with the customer service!
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May 2021 by Nate Shaw
They work very well with your insurance company to screw you over. I dont recommend this place to my enemies
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March 2021 by Matthew Wingler
Excellent customer service and work. Great turn around time!
