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August 2019 by Jmb Jmb
Love love love this place. I have been a customer for 11 years. Since ROC Self Storage took over the facility the halls have been spotless along with the freshly paved driveway area. I would definitely recommend!!!!
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August 2019 by Christina Johns
One of the best self storage facilities I have ever used. The space is clean and stays dry. I have a great space and the prices or extremely reasonable especially for the space you get. The security is great also, gives peace of mind that my belongings will stay safe.
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August 2019 by J Henson
Love love love this place. I have been a customer for 11 years. Since ROC Self Storage took over the facility the halls have been spotless along with the freshly paved driveway area. I would definitely recommend!!!!
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August 2019 by Lisajo Keeler
We have had our storage unit for about 6 months now. I am happy to say everything is going great! We always have easy access to our unit. It is always well lit and clean when we are there and the pricing is the best around. I would highly recommend Roc Self Storage to everyone I know .
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August 2019 by Gary Rodriguez
I looked around and the price was the best and it was close to me. Nothing fancy but a good amount of space with really high ceilings and a seamless check in/check out process. I would definitely use again.
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October 2018 by Andrew Fisher
Great price and very responsive to emails. A pretty seamless move in and move out process, but if there’s any confusion just send them an email and it’ll get cleared up quickly. Only needed this for a month and it worked out well for me. Only complaint is that the doors were a pain to raise and lower. Also note that the small units are in a somewhat narrow hallway, which made maneuvering some bigger items a bit tricky, but still possible. I would definitely rent here again.
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September 2018 by Paul Scowcroft
I paid for my unit for over 9 years and somewhere in that time they had a roof leak that destroyed an entire 2 bedroom house and my entire recording studio with horrible black mold. It leaked and the opened my unit and fixed the leak but the never called me.rented a truck, drove 15 hrs just to open my unit and averything is ruined. They also refuse to help me out or open a claim with insurance. Do not use them. They are low life's in my book. I will see them in court!
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May 2018 by Kristen Goulart
Our experience was horrible. Almost everything was covered in Black mold after 1 summer of storage here. There was very little we could salvage. This storage facility is close to RIT, the price is reasonable, the young woman who we spoke with was wonderful, but almost everything was ruined. We called to discuss this and basically we were told, "Oh, well". We will never go here again.
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May 2017 by Ole Johansen
Convenient, very great service from Elissa. Would recommend to anyone.
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May 2017 by Mariam Bueno
Excelent Customer Service! The process was very smooth and organized. I recommend this storage to anyone. The place is in good condition and they have a fair price. They open the storage on Time and send me all the documentation as agreed. Perfect for anyone including students!!
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May 2017 by J Weiss
Went to ROC storage on Wednesday, May 17th, 2017 with unknown expectations due to a previous comment about it being in a deserted area. When we arrived we were met by Ellisa who was waiting for our arrival. She couldn't have been nicer. She directed us to our storage locker and offered a moving dolly to help us with our cartons and other belongings. As for it being deserted, that is not the case, it is in what I call an industrial area and i felt totally safe. Another positive was that ROC Storage allowed us to book about a month in advance whereas other storage places wouldn't book so far in advance. ROC Storage is located only a few miles from the RIT campus and around the corner from the RIT INN. Would recommend. Jeff W
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May 2017 by aaron d
It was very easy to reserve and rent a storage unit with great vehicle access. The representative was very nice and helped everything go smoothly. Storage conditions are great, however doors are a bit old (but not bad).
