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November 2023 by Franky G.
And this pharmacy is pretty much a joke now. I have been coming here for years since I can remember my mother would bring me here now I bring my kids here and it's unfortunate that we are going to switch due to the pharmacy service here. That's honestly all I have to say because it won't be good. I have nothing good to say. Very disappointed I miss the Old West islip pharmacy ): I don't know soon, hopefully
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October 2023 by Kate R.
Alright..I didn't want to do this. CVS PHARMACY of west islip.. used to be great. Never any issues... now it's an issue very time I need a script filled. I'm currently on hold now for 24 mins and counting..normally I would hang up after 5 but I really have nothing going on but STILL.. oh wait.. 26 mins now.. No one has even picked up the phone. I don't know why I bother. It's out of habit that I go here but no more now. It's pathetic.
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August 2023 by Goerge R.
This has got to be the worst pharmacy on the planet. I feel sorry for any of the employees who work in this poorly managed and depressing location.
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March 2023 by Kelly S.
I would give CVS a 0 if possible!! I refilled my medication on Monday. Tuesday I got a text stating it was on hold so I called and was told a truck would be coming in later that day and I would have it by 6 pm. At 6:30 I called and was told that the medication came in and was given to other orders but I would definitely have it on Wednesday. Wednesday at 4pm I called and this time I was told it was too early to refill my medication. I was told they would try and refill it on Thursday, when and if it came in I would receive it. I called my insurance and was told I could have refilled my medication from Sunday on. i basically called another pharmacy and got my medication writhing 1 hour!!!! I can't stand this CVS. They lie, they are rude, they are no help whatsoever!! I think this CVS needs a whole new turnover or just shutdown and put something useful there!! I would rather take my money somewhere else!!!
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March 2023 by Stephanie O.
Quite possibly the worst drive through ever! What a waste of time... 40 minutes and still waiting. Can't get out of line. Only 3 cars ahead of me. What in the world is going on? Incompetency at its finest.
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February 2023 by Google user
I have used CVS for over 10 years as of today I will never use them again. For a month now I been back a forth with them for Cream my doctor ordered called said they have it it is covered went there 3 times for it or no not covered. Went Optum Rx on line and now problem sent with in 24 hrs heard similar complaints for others. CVS sas not covered when it is
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January 2023 by William Graykowski
I have used CVS for over 10 years as of today I will never use them again. For a month now I been back a forth with them for Cream my doctor ordered called said they have it it is covered went there 3 times for it or no not covered. Went Optum Rx on line and now problem sent with in 24 hrs heard similar complaints for others. CVS sas not covered when it is
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December 2022 by Terence R.
Do yourself a favor and never order photos there. It's a terrible experience. Tremendous waste of time, and they couldn't get the job done. If had I guess the online team doesn't really support the store staff well. Leaves them in a lurch. So that's not really their fault, but CVS fails the customer. So more of a fail for CVS online or corporate.
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December 2022 by Lauren M.
I would give this place -5 stars if I could. the male at the drive thru pharmacy tonight (12/7/22) is rude and unprofessional. He slid the window open stared at me with no words. i had no idea what to do as this was my first time. and then I said my birthday. as to which he rudely said last and first name. goes to grab my meds and I give him my money and he fucking coughs with my money is his hand. disgusting. please hire someone that actually cares about the welfare of others. terrible service!!!!
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July 2022 by C J.
Divorcing CVS was the best thing I've done in a long time. Give the business to the Mom and Pop shops who actually give a damn.
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April 2022 by Jim Stephenson, P.E.
Website states pharmacy is open 24 hours.HOWEVER, we were thrown off the line so they could shut down for lunch. I cannot fault the pharmacist for wanting to eat, but there should at least be a sales clerk available to process already completed and waiting prescriptions.
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October 2021 by Peter C.
Just read the many reviews posted here for most San Diego locations. It is one horror story after another when it comes to pharmacy services. Pharmacists are very very well paid these days. The curriculum is not rocket science. The vast majority of them do not ever break out their mortar and pedstal to formulate medications. Their job is mostly keeping a sharp eye on controlled substances and supervising small crews rarely exceeding 5-6 employees on any one shift. The pharmacists at CVS often lack even modest people skills and have little or no supervisory know how. The problem is that a person either has people skills or not. It's unlikely that a person can be trained in that regard. The retail side of every store is pretty good, but customers state repeatedly that prices are too high. Some compared them to convenience store prices. The CEO of CVS started out as a pharmacist. How can he allow such horrible practices to be the norm rather than the exception at CVS? If every pharmacy employee could just absorb and live by The Golden Rule, services would improve 100%. My guess is that half of all pharmacy employees, including pharmacists, could not explain what TGR is!!! I am a huge user of pharmacy services and generate lots of business as a result of my many prescriptions. One year my health insurance company paid out close to $25,000 on my behalf. I only use CVS because they happen to employ one astoundingly excellent pharmacist who takes wonderful care of me. I try toOnly work with her. Management is responsible for this mess. Where are your leaders? It's time to clean house - top to bottom!!!
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January 2021 by Laura Muench
Cvs just lost my business because of one completely green pharmacist that refuse to fill my dogs life saving medicine for epilepsy due to a scribbled date. What script isnt scribbled? I have filled this script with the West Islip CVS for over a year now. This shouldn't be an issue. Thanks CVS.. I will be sending you the vet bills when my dog has a seizure.
