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July 2022 by C J.
Divorcing CVS was the best thing I've done in a long time. Give the business to the Mom and Pop shops who actually give a damn.
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March 2022 by Cathy Brailas
CVS does not do MoneyGram
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October 2021 by Peter C.
Just read the many reviews posted here for most San Diego locations. It is one horror story after another when it comes to pharmacy services. Pharmacists are very very well paid these days. The curriculum is not rocket science. The vast majority of them do not ever break out their mortar and pedstal to formulate medications. Their job is mostly keeping a sharp eye on controlled substances and supervising small crews rarely exceeding 5-6 employees on any one shift. The pharmacists at CVS often lack even modest people skills and have little or no supervisory know how. The problem is that a person either has people skills or not. It's unlikely that a person can be trained in that regard. The retail side of every store is pretty good, but customers state repeatedly that prices are too high. Some compared them to convenience store prices. The CEO of CVS started out as a pharmacist. How can he allow such horrible practices to be the norm rather than the exception at CVS? If every pharmacy employee could just absorb and live by The Golden Rule, services would improve 100%. My guess is that half of all pharmacy employees, including pharmacists, could not explain what TGR is!!! I am a huge user of pharmacy services and generate lots of business as a result of my many prescriptions. One year my health insurance company paid out close to $25,000 on my behalf. I only use CVS because they happen to employ one astoundingly excellent pharmacist who takes wonderful care of me. I try to Only work with her. Management is responsible for this mess. Where are your leaders? It's time to clean house - top to bottom!!!
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September 2021 by Cindy A.
I had a prescription to be filled at CVS pharmacy. The girl at the counter said it would not be in until 3 days from now. My husband and I went to the consultation counter and Grace waited on us. She was able to give us 2 smaller amounts of the medicine instead of the large amount. What a wonderful young lady! She is amazing!!!! Thank you Grace!!!!!!
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July 2021 by Mary B.
I was instructed by the cashier at check out that if I signed up for a "care pass" I would save $10. He failed to tell me that there was a recurring monthly charge. The prices in this store are exorbitantly high, when there is a sale, it is nothing special, that is the price it really should be. After getting tricked into getting a care pass, having to spend hours on hold trying to cancel it, and spending a fortune on items out convenience, I will never come back in here again.
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November 2020 by Marissa N.
This pharmacy is literally the worst. I understand that with covid many businesses have suffered, I work in customer service, and hate writing negative reviews! This store is severely understaffed and mismanaged. I take medication that I can only pick up monthly on the day that I run out of medication because it is a controlled substance. EVERY month I need to call up for two of them to be prepared to refill at different times in the month, many times I need to call multiple times for each because there is always an issue with their system receiving it even though it's been sent by my doctor (literally an issue every month). I am on hold for an average of 45 minutes each time I need to call. I usually need to call twice per prescription to verify and have to contact my doctors office to also call this cvs, every single time my doctor has sent it over. I am spending a minimum of 3 hours a month just with cvs trying to get my medication. This is totally unacceptable!!! I chose to use this pharmacy because of location and their drive thru but I will be going to another location or pharmacy. Shame on the management or corporate who are allowing it to be understaffed and not taking corrective measures after all of these terrible complaints!!
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October 2020 by Brianna S.
Why is the pharmacy constantly under-staffed? Went for my flu shot today, the area they are giving the shots are in a random corner with other storage items blocked from the store by a screen- that's fine. What was awful is how unclean the area is kept, dust, bandaid wrappers and needle caps all over the floor and chairs. Literally had to sweep the chairs off to sit. Disgusting - and there were multiple people in the small corner that should only have 2 people MAX. Decided to leave - wouldn't recommend getting a shot at this location! Also, has anyone noticed it's a constant disaster, under-stocked and the selection of everything is terrible? Don't get me started on the selection of cards available!Wish they would get new management at the WI location and reshape it back to what it once was!!
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August 2020 by judy l.
pharamacy aka the land of "no". they just simply suck. why do we even go? they don't care. they don't smile. they don't wanna help. they've been swallowed up by the corporate envelope...and i just say nope. i'm not goin' back there ever again....i just refuse. maybe for make up...maybe for milk but i promise you never ever never again for a prescription...ever again as long as i live. i will find a lil mom n pop pharma in islip somewhere that likes answering my calls...that smiles at me when i'm at the register and that laughs at my ridiculously stoopit jokes just because i'm happy to be alive cuz i almost wasn't....i mean do they get paid to be pissy all day every day??? because they are that way every day every time i encounter them at the cvs pharmacy on saxon and montauk! why? just why? you work at a cvs pharmacy!!! you are not god. you could probably learn to be a human being, especially important during these very difficult human times, but i for one, wouldn't want to make anyone's life more difficult during these already very stressful times...so just carry on, and maybe through some miracle of divine intervention or yelp you'll have some common sense and decency knocked into you.
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June 2020 by Rose D.
This is the WORST and Most rudest unprofessional staff in pharmacy service!!! Thankful there is a lawyer getting involved and news media to follow.. never seen such a horrible staff and headquarters no better... may karma be returned 10xs...
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April 2020 by Richard F.
24 hour West Islip CVS Pharmacy decided to change pharmacy hours to 6PM with no notification. I drove to the store and was met on the drive through line by a worker who turned me away. I got there at 6:30 and there were still 5 cars in line from 6 o'clock when the line was shut down. Needed asthma medication for my son but was told to return tomorrow. Hey... I have an idea... when you send me text messages all day long, maybe you can mention the change in hours. Called on the phone when I got home and a worker said that someone in the pharmacy tested positive . They changed the pharmacy hours on Saturday. Something here doesn't make sense and the website still lists the pharmacy as 24 hour.
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December 2019 by Raph D.
Disappointed with the long wait to get prescriptions. For the amount of volume this place gets, it clearly does not have enough workers to accommodate the load.
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November 2019 by Jimmy J.
The worst example of a pharmacy ever. I defected here from CVS in North Babylon, but this place is even worse. I'll never come back again. They have never once gotten a prescription correct. I've had a make a myriad of calls just to get the prior authorization from the doctor. I'm not doing it anymore, life is too short. I highly suggest you do not use this pharmacy and find a local mom and pop. The other reviews are no better. Stay far away.
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July 2019 by Vivian Z.
Took a passport photo at CVS, it DID NOT come out great, the photo is too blurry, and it was rejected, waste time and money!
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July 2019 by Lizethe L.
The cashier was rude as hell. I was on line and he was standing behind the counter but it didnt look like he was working, it looked like he was training or something. He makes a gesture at me to come over to him but he speaks so softly I had no idea he was asking me to come over to him. He finally says HELLOOOOO to me, so I come over. He rings up my stuff, I ask him for a bag and he throws it on top of my stuff. He prints the receipt and just leaves it in the machine. I throw my stuff in the bag because at this point I'm tired of this little a****** and left. Being a cashier and dealing with people is difficult, I understand that, but then get a different job.
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April 2019 by Terence R.
The pharmacy could be faster. They say they are busy. Maybe they could do something rather than make excuses.
