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April 2024 by Lorraine J.
I waited at the deli department for about 15 minutes watching the worker watch the chickens in the oven cook.Then when they were done, he took out about 20 chickens & put them on the table. Instead of helping me & others behind me on line, he proceeded to put every chicken in the plastic containers, then he put every container top on the chickens. Thought he would finally come to help me, but he proceeded to put out every chicken on the outside rack where customers can take them.All of us on the line were begging for help. He was getting off on being in control & ignoring us. Finally, he walked over to the deli counter. Again, he ignored all of us & proceeded to cut turkey for an invisible customer. Many walked off the line bc of his rudeness & idiocy.I didn't get my cold cuts, bc I was so disgusted w him.Clearly, he should NOT work w customers. He should be stocking shelves. He was very nasty & wanted me to thank him for putting a price on the chicken leg package I wanted to purchase.I have never experienced anything like that in my 69 years. All of this while I had my 2 year old granddaughter waiting in the cart for this nasty control freak who was purposely doing other things instead of waiting customers.This was at around 2 pm on 4/15/24.
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December 2023 by Sonia S.
On Friday, December 29th, at around 3:30 pm, I stopped at BJ's in White Plains, NY to pick up my groceries. I had a total of six items and had paid for them when my husband and I headed to the exit with our receipts. As we approached the door, the woman checking receipts asked me to open my bag. I was shocked when she asked to see my wallet, too. She informed me that this was part of BJ's policy and that a sign on the wall indicated this. She thoroughly checked my bag, making me feel very uncomfortable. I have been a loyal BJ's customer for over 30 years, and I have never experienced such discriminatory treatment. Since opening my clinic, I have invested a lot of money in this franchise, and I find it unacceptable to be treated this way. I am making this complaint so that others do not have to experience the same. Mental health issues are a significant problem in our society, and this type of treatment can be triggering for some. Instead of asking customers to open their bags, BJ's should inform them of their policy before making any checks. That way, customers who spend their money can avoid feeling uncomfortable and discriminated against. I am seriously thinking about escalating this event to higher levels since, as a healthcare provider, I do not want myself or other people to be treated the same again. Dr. Sanchez
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November 2023 by Marie G.
I would give 0 stars if I could. Apparently BJs doesn't care about their reputation or their customers. Dropped my car off at 1:30 to get tires. At 4:10 my car hadn't even seen the lift.
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August 2023 by Gerald G.
I had ordered tires to be put on my car on august 19th at 12pm. But when I arrived at tire center found it to be closed. Was never notified that it would be closed and when I talked to the manager was told they had to fire workers who were smoking pot. If they knew this why didn't they call and tell me not to drive all the way there. They gave me another appointment on august 26th there was only one worker there and he was pretty annoyed that I was there. My tires were put on but he never torqued them or put the proper tire pressure in nor did he give me any paperwork for my car as he rushed away and said my car was done. Like the tires dislike the service if you don't want to work then don't come in
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September 2022 by Bob Z.
Compared to Costco, one star. Only good thing is they'll shop for you and bring it to your car at no additional cost. Problem with that is I order a lot of berries and you don't get to see them and pick out the freshest ones. Produce at Costco has much longer shelf life. Called their optical department to loot into getting glasses there and no one answers the phone. One time I was there and they had plants in front of the store. More than half of them wilted from lack of watering.
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July 2022 by Gissell Q.
i hate that i have paid for the membership for the last 2 years and avoid that store like the plague! there is no reason i am paying for a membership and there is not a time of day that that line is not 19 miles and 15 scores long! hire staff! do something to keep a staff! and you know what? if you don't have any, put the managers at the registers! it is not that hard! that might actually encourage their employees to be more proactive and useful while on the clock.
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April 2022 by morgaine m.
I have been shopping BJ's and Costco for many many years now. Costco back when it was called Price Club. I have a catering company so I do spend a lot of money in both places not only for my company but also for personal use in my home. Just last Thursday, I was shopping at Nyack NY BJ's and seriously had the most disturbing interaction with an employee on the front end, shocking actually so shocking that I really didn't even think about what happened until I got home. I was purchasing one of their snack mixes among other things and dropped the plastic container at the self check out register. It is the Berkeley Jensen brand so it is in this flimsy plastic container. Well when it hit the ground it cracked open and the chips went all over the floor. I ran back to the aisle got another one and came back to ring out my order. Some girl employee on the front end comes up to me very rudely and asked me if I was going to pay for the stuff that I dropped on the floor. I said I did drop it I went back to get another one because it broke open and the food fell out of tin onto floor. We ended up having this altercation where she was basically reprimanding me, telling me I have caused damage and should have to pay for the one I dropped too. I was pretty speechless I just stared at her with my mouth open. I finally said are you kidding me do you know how much money I spent in the store a year? I was completely shocked really could not say anything else. These girls are never around when you need them but pops up to start an issue with me over a 4.99 container of chips. Then she finally just walked away said she's speaking with her manager and never came back. I finished ringing, paid for my stuff and left. By the time I got home I was kind of infuriated. It wasn't like I opened the container on purpose. If it had not broken open I would've purchased the one that I dropped. This would've never occurred in Costco I have dropped eggs on the front end and there and they told me to go back and get a new ones. In addition she was completely rude and disrespectful. First of all I'm 40 years older than her, and I'm a customer. She was totally rude and condescending. I normally do not shop in this particular BJ's. If it was my only representation of the company I would never shop there again. I normally shop in the Yorktown Heights one where the employees there would never speak to the customers like this. So clearly I think it is just this one individual so I will not base all of BJ's on it because this seriously has never happened in there before. But should she come across a new Shopper and this be their impression of the company it would not be a positive reflection.
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February 2022 by Linda W.
I shop here weekly and always find what I need well stocked. The store is always clean even in the snowy, salty winter. The staff is always friendly and helpful. I have been to many other wholesale stores in many states and this one tops my list.
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January 2022 by Lyn W.
Mostly Every single time I have a curbside pick-up there's something wrong with the app where it says you have no order or the order has already been picked up and it's very hard to get Customer service on the phone to tell them you are outside so I usually have to call another dept. like the meat section to ask for help in contacting someone therefore waiting outside for at least a half hour, Its quite annoying but I find their prices cheaper than Costco and more variety.
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September 2021 by Bullec M.
It's probably weird that someone is reviewing you guys because of your Deli area but that customer service was on point! Maybe it's bc I'm from the city (where a lot of people aren't as nice). Shaun was working by himself. Great customer service and knowledgeable giving great recommendations. Not sure if he's a lead or manager. If not he should and definitely GIVE HIM A RAISE. He's the only reason I'm reviewing this place and giving you 5 stars!
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February 2021 by Bryan C.
Ever since implementing the BJs Shop From Home service, the shopping experience has drastically decreased in quality at this store. The entire store is now full of these "employees" who are blinding pushing their carts around with their heads buried in their phones to find the items for the orders. They have no consideration for the actual costumers in the store shopping, leaving their carts in the middle of aisles and directly in front of high traffic areas like the meats, vegetables and milk fridges without a care in the world. They obliviously wander from shelves to their cart like they're the only person in the store. Don't get me started on actually using the service.... because we used the curbside pick up once and almost ran out of gas I was idling in the designated pick up parking spot for so long. Plus I've noticed a trend that "certain people" who don't believe the rules of society should apply to them just park in these spots and BJs does nothing to prevent this.
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December 2020 by Ella Keymer
Love the folks who work here, we had such a great experience buying a floor TV a few months ago and it has made this pandemic infinitely better (and for a great price!).
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December 2020 by Sean Slattery
So I was at BJ’s in West Nyack looking for diapers for my son they did not have the brand that I wanted on the floor. I asked a gentleman in the stockroom if he could please get them for me he said he would check. The man came back and said I’m sorry I don’t see an operator around. I proceeded to customer service and spoke with a female manager and asked if she could get a forklift to get me the diapers I needed. She came to the isle with me and said I’m sorry I can’t get tho
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September 2020 by Kenny I.
Although I find the staff to be helpful and friendly, this store is poorly mis-managed. The wait time to checkout at this store is ridiculous. Most times the Bj's in West Nyack only has ONE cashier open.They would prefer that most customers use the self check-out, causing the lines to be extremely long. For a club that you have to pay a membership to shop in, the least they can do is hire more cashiers.This would improve the customer experience and would certainly reduce the long wait time to checkout.
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August 2020 by Fidel Colonio
It’s the best Wholesale club.....
