Build-A-Bear Workshop West Nyack allows customers to create a unique plush toy by adding outfits, sounds, and scents. The store offers a custom voice message recording to add an extra special touch to any plush. It is also a place to host a PAWsome party for birthdays, office events, or community gatherings, which includes a customized furry friend and a Special Heart ceremony. Reviews consistently note that the staff is incredible, awesome, friendly, welcoming, professional, helpful, passionate, and humorous. Employees are described as going the extra mile to provide an unforgettable and great experience, treating customers exceptionally well without a sales pitch. The overall recommendation for this location is very high.
James and his staff were incredible. Not easy dealing with a bunch of kids all excited. They all couldn't have been nicer. Engaging with the kids. Assisting with everything. As an adult even I enjoyed it. Thanks guys. Kids so excited
April 2026
Great Customer Service. Friendly and Helpful. They Support Veterans and offer discounts as well.
March 2026
Stephanie was incredible. Such a special experience!
