-
December 2024 by Wendy Diaz
When to buy some sneakers and the employee snatched the display that I was holding like I was trying to steal it. I was just waiting for them to get my shoes size or at least to ask if they have it. I can't believe that people in retail that is doing business treating customers like that. For me was my first and last time in that store.
-
December 2024 by Richard Brijmohan
Staff sucks at that location I never go back there
-
July 2024 by Elliot Montero
finished buying sketchers. Alejandro was very helpful and insightful on what I needed recommend this store very much. Thank you.
-
May 2024 by Alexander Moon
Store was clean, and well stocked— but unfortunately did not carry the shoe I was looking for in my size. Out of all the shoe stores in the mall I explored, Finishline had the best selection- so I would definitely check here if you're not a sneaker head, the ones here are a little more basic and generic looking. Good for the average person, and outfit. They also have a good selection of clothes, from Adidas to Nike.
-
February 2024 by Allison Crill
They sent me 2 left feet. Then the shoe was out of stock and didn’t offer me anything for the mistake or inconvenience of returning.
-
January 2024 by maria martinez
As a person who has worked in retail before I can honestly say this is not the way to treat customers. I went in to do a size exchange for 2 sneakers and was told we needed a receipt even though we paid with card and the girl working there was very rude and did not even try to help us in any way when we asked questions. All she kept repeating was we need the receipt with an attitude like we were interrupting her conversation about some boy she was having with another employee. And in between trying to see what we can do she continued having that conversation saying things like “ he looks mad good” mind you we had children with us it really was not appropriate. To top it off I do believe she was a manager and she should know better. If I could give this store 0 stars I would.
-
December 2023 by Frances Rosado
Let me start off with that I work in retail so I know company policies so with that being said I went into the store yesterday. Had a very rude person. I went in to do a size exchange she trying to tell me that the shoes were used and to even top it off she went on to say the shoes were chewed up by a dog. As she’s saying all this some men is standing next to her shaking his head and I’ll say again I don’t know what position they hold in the store because neither of them had a name tag on. Maybe she be smarter with her words and know her product because that how the shoe is actually made. I do not own a pet and accuse someone of that is absurd.
-
December 2023 by Illana McNulty
rude management horrible customer service
-
November 2023 by Franck louisy
The new assistance manager that's there , idk how she got her position, but she needs to learn how to be a manager and speak with people she is interviewing, I recently had an interview where after she made me feel uneasy. I didn't real feel like it was interview, I didn't feel welcome, I felt more she had to do it but she didn't want to be there. Its 2023, if you don't like it there leave!! For someone that had work with the company before, and that mall, see why most people don't want to work there. she needs better training
-
August 2023 by Angelina Szabo
Terrible service. Gave us the wrong shoes in the wrong size.
-
May 2023 by Jay Vargas
Customer Service is dead everywhere you go in the mall, especially here. Had bought my 2yo son a pair of 270s in red and had him wear them out. My fault as the parent for not checking the sizes. But because i didn't need the box i told them they can throw it out for which they did so willinging. When i got home i realized the mistake and when i called to try and correct it...go figure no box no return. Thanks for all your help.
-
April 2023 by Briana Garcia
Garbage, the staff was acting like their shoes were something. They were watching my parents as they trying to find shoes. They didn't let my parents see the displays they immediately snatched the displays from my dad as he wanted see them. My dad asked for a pair from the back and tried them on. He's very attentive to small details and noticed that that the shoes looked off. He noticed the paint job was terrible and the shoes looked very different from the ones on the display and the manager noticed and snatched the display from my dad. They tried sell my father fake shoes. Would give zero stars if they had the option to.
-
January 2023 by James Henry
Worst sneaker store in the mall. the employee who I believe to be the manager is named Eli needs to be fired asap! They don’t ever have the latest sneakers + restocks, why you might ask? The manager backdoors to a store downstairs in the mall called “Headquarters” I’ve seen it with my own eyes. You ask for any shoe that’s restocked at every single FINISHLINE nearby, and they don’t have it? Doesn’t make any sense. Store is bad business, I liked the old manager. Please fire the manager asap. Also made me donate extra money during a release day because it’s apart of there release day fee? FINISHLINE needs to investigate asap
-
January 2023 by Grizzly !
The manager by the name of Eli is very disrespectful and should be fired! I wrote an incident report at the security office of the Palisades Center mall!
-
January 2023 by lisa diaz
Love this store, excellent service and good prices too.
