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April 2024 by Leslie Mendoza
Lady at the Pandora store was very rude to begin with. She kept telling me to move in a very rude way when I wasn’t even in her way. As i was trying on a ring she asked for it back as if was going to steal it.I tried to pay with my Pandora credit card and said that it was closed. I called customer service and they said it was not closed. She gave me a number to call which wasn’t even the number to call.Never again going to this Pandora store ever again.
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January 2024 by Elizabeth Taylor
Worst customer service
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December 2023 by Jhoseth Roberts
Slow costumer server u need more employees especially in holidays
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December 2023 by Dana Thiesing
Ordered online for pickup at the West Nyack location because 1 of the charms I wanted wasn't available to ship. Came to pick up the order around 7pm on a busy Sat night during the holiday season. There was a wait of 15-20 mins & an associate taking names on a tablet for a waitlist. I put my name on the list & told the associate I was going to the food court & would be back. (there's nowhere to wait outside this store, people are just standing around. I have my husband & 3yo accompanying me & I'm 7 mos pregnant) Admittedly it was more than 20 mins by the time I got back (toddler, bathroom, busy food court, slow moving pregnant lady) & was told my name was removed from the list & would have to be added back & an additional 20 mins I'd have to wait. I fully understand the store was busy but this is absurd. There has to be a better way. My order was PAID FOR sitting in a back room somewhere & there's no associate that's managing orders that were already placed & ready to go? I'm very frustrated. I'm not going back to the store & maybe I'm petty, but I'm cancelling my $150 order. It shouldn't be this hard to do an online pickup. I hope this store institutes new policies for future customers.
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December 2023 by Kamila Abdullahi
We always go to this mall and Linda at the pandora store is so attentive to her customers and so helpful . She is amazing ! She helped me pick out my very first bracelet and I love it so much we also picked a charm that suits me so well . She made my experience great!
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December 2023 by Alan Vargas
walked in to this store unexpectedly and didn’t know what i would find myself into. As soon as I stepped foot inside i was warmly greeted and they showed a great deal of care for my needs. found the bracelet i was looking for and they even shined it at a good price for me! I can’t express how important good customer service is for me and im very grateful i came across such lovely people here at this store. i recommend anyone to come in and get a feel for the place! 10/10 service if i could give it!
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October 2023 by Sally Schwartz
My first, but definitely not the last time I’ll shop at Pandora! The Sales Associate was so helpful in picking out the perfect present for my daughter! She loved it!
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June 2023 by Dafna Cruz
If I could give zero stars I would. Came in yesterday to purchase the full little mermaid set and a young lady was very nice and asked if I had any questions to let her know. She went into the back and I approached the two lady's at that register who made eye contact with me after I said excuse me as they were scanning bar codes. One walked away to the back and the other literally grabbed her phone and did not acknowledge me. I stood there for a few seconds to only see both of them laughing at me and look away not to help. I just walked away stating you just lost my sale and will go elsewhere and they both just stood there laughing at me as I left the store. Very rude. Will not return
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December 2022 by amanda mirkovic
staff seemed more interested in gossiping with each other than attending customers.
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August 2022 by Amy Galy
I went with my husband because a few days ago I wanted a Pandora bracelets, (I had never been in a store like this) we went in, I saw what he wanted and my husband spoke with the employee and she said to give her a minute, then two ladies came to the store after us and they quickly attended to her, my husband "perhaps she was in front of us and for X reason she left and came back" she looked for a reason because she knew that my desire was to buy, again I spoke again with the other girl and she returned to me say to wait, and another woman arrived and quickly attended to her, my husband motioned for me to leave, I felt bad and disappointed, I waited about 20 minutes and they preferred to attend to those who arrived after me, I consider this racism for being Hispanic because I don't see any other logic to what they did to us, I don't know how a "prestige" store has employees like the ones they currently serve, I'll give you some advice so that you go to that store {dress well and show that you have a lot of money to be attended to instantly} and I don't want you to tell me "call this number to fix this" because I won't, I did enough to go 20 minutes from my house and they never attended me, as if I wanted something free
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July 2022 by Sofya Gugel
Came here late to avoid crowds as I’m 8 months pregnant and I’m aware of how busy they get during the holidays. Store hours posted that they close at 10:30pm, but door was locked at 9:55. There were two other customers in the store. Employee stated they’re closed. Sorry but I’ve never heard of a store claim to be closed 35 minutes early a week before Christmas. I needed a gift card— would’ve taken 5 minutes. Employee seemed incredibly rude as well.
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May 2022 by Rabbeca P
Went into this particular Pandora store today with a bracelet we bought at Pandora at the American Dream Mall location. The bracelet broke after one time use. We are close to the Palisades Center so we took it in here with the receipt for exchange etc. We were told that we have to go back to the original Pandora store that we purchased it. WRONG!! They should have helped us!! Horrible service!!
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March 2022 by linda morales
I want to give my appreciation to Ariana she is such a great sales girl she always help me way and beyond my needs she is very friendly and professional.
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March 2022 by Noc Joh
Ok ok, I must stand corrected things do change. Customer service is A+ every visit recently has been positive ? ? ?
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December 2021 by Sofie Gugel
Came here late to avoid crowds as I’m 8 months pregnant and I’m aware of how busy they get during the holidays. Store hours posted that they close at 10:30pm, but door was locked at 9:55. There were two other customers in the store. Employee stated they’re closed. Sorry but I’ve never heard of a store claim to be closed 35 minutes early a week before Christmas. I needed a gift card— would’ve taken 5 minutes. Employee seemed incredibly rude as well.
