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January 2024 by Lenny Tassler
Had cookies that I wanted . Service was fast.
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December 2023 by Berl Pole
Great atmosphere very accepting very calm great place to spend the
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December 2023 by Ron P
Always agreat experience, I look forward to.
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December 2023 by Sam Green
Great atmosphere very accepting very calm great place to spend the
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September 2023 by Joseph De Los Santos
Idk why the low scores but tbh I've been having a pleasant exp the times I've come. I mean nothing truly perfect but nothing neg atm.
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April 2023 by Nick B
Waited for 5 minutes while the staff was having a wonderful party with themselves in the back while ignoring the line of customers. Reminds me of why I rarely go to Starbucks
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March 2023 by Shari Bitterman
I am a local author and I did a book signing at the Barnes and Noble in West Nyack yesterday. The people there were very welcoming and helpful. They helped me get set up and tended to my needs throughout the three hour event.
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January 2023 by Gentian Breshanaj
Very unprofessional service in the caffe shop!
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December 2022 by Nora R.
Excellent warm service with hospitality!
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November 2022 by Ruben
Friendly staff and of course delicious drinks
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August 2022 by Stephanie B.
I went to the Starbucks to get my sister and I a cup of water each. I waited patiently on line, when I finally got to the window 10 minutes later I politely asked the lady [working the line at about 3:55pm Sunday August 14] for what I needed. She said "we sell bottled water or there's a fountain over there" and kind of flicked me towards the general direction but gave no real instruction of how to find the water fountain. I paused, confused, because every food establishment is supposed to provide water, which I had to work out of my brain because technically they did so I said OK and went over to the water fountain. When we got there there was green and blue mold over both spouts and so I refused to drink that water. I made my way back to the lady and I showed her the photos of the two water fountains and asked her if I could please have 2 cups of water because there is mold on the water fountain. She said "we sell bottled water" and then just stared me in the face with the biggest attitude as if I've done something to offend her. I re-explain that the water they're provided is not sanitary and has mold and she said that they cannot give out water as per their policy. I've been to MANY Starbucks and they always give water without a problem. I don't know if she was being racist, as I am a brown woman, but I've never had a problem at any Starbucks . She is quite literally the first and only person to ever give me an issue at a Starbucks and over water no less, a basic human right, which was not going to decrease her pay or hurt her or anyone in anyway. So I said to her "really, you can't give my sister a cup of water?" she said "I can do ONE cup" I told her fine even though I asked her two and she grabbed the smallest cup she could find, turned around, turned on the sink, filled the cup, spilled half of it on the way back over, did not bother to refill what she had spilled, and placed it on counter and said here you go and looked at me in the face. So, to the lady who was working the line at about 3:55pm Sunday August 14, I was respectful and polite to you and I had to almost beg you to give me HALF a cup of warm water. I don't know if you were having an off day or you're a racist but I hope that you can change because that's no way to live life.
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July 2022 by Alex M.
This is from a month ago, so I forgot his exact name, but the Asst. MAnager that starts with M, he is the rudest and most condescending book store employee I have come across in 20 years. MEgan isn't that nice either. I would 100% avoid this BArnes and Noble. The people are the scum that work here.
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June 2022 by Paula Weidmann
Ordered a Carmel Frappuccino; it was horrible tasted liked watered down coffee with Carmel in it. A waste of money
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June 2022 by Gentian Itneg
Very unprofessional service in the caffe shop!
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April 2022 by The Critical J.
PROS: This Barnes n Noble is located conveniently inside of the mall in its own little section. It was a Starbucks inside, and two entrances if I'm not mistaken. For your kids their is a kid section and for all you music lovers they have an area exclusively for CDs and records. CONS: Compared to other Barns & Nobles this one is way smaller with less inventory. The worst part is that it's understaffed and I can never get someone at the customer service counter OVERALL: If you just so happen to be in the mall then go to this one, but I would prefer a stand alone Barnes N Noble any day
