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February 2024 by Fayth Canazzi
Normally I dread going into this bank branch but today I can say for the first time I left feeling good. The 5 star rating is strictly for Jada the teller who was hands down the best teller I’ve ever dealt with in this branch! Every other teller treats me like I’m a waist of their time or an inconvenience, never greeted and no small talk just stone cold typing that seems like attitude. It’s a miserable environment but Jada was happy and polite, she made small talk, she smiled, she told me to have a great day, all around wonderful human who made me feel like I was a person not a transaction! The rest of the tellers could take notes from her instead of being so cold, manager included! If I see her working from now on I won’t have the dread of walking in!
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November 2023 by meshuryan
Friendly and helpful staff
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August 2023 by Janice J.
i Just opened my account a few months ago, and I have nothing but great , things to say about the staff and management, they are very accommodating, they go out of their way to make you feel welcomed and taken care of, their very knowledgeable and know how to help you . you never feel like your putting them out ,hats off to Ethan Duffy (advisor)who has gone out of his way to assist always, never pushes me off to someone else.Keep up the great work everyone. In this day and age ,when there is no customer service its nice to know your bank is working for you.Janice
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August 2023 by Christine O'Connor
Mina Mohammed helped me with on line banking when nobody else could. She is very professional and kind.
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July 2023 by Rhonda Lee
Mina was so helpful, she help set up my Google pay she is so beautiful thank you so much.
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July 2023 by Ahmed Qahtan
Excellent bank and excellent staff treatment, thanks for their good work and a special thanks to employee Mina
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July 2023 by howard benatovich
Mina is the best. She was able to solve on line banking problems. 5Star rating
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April 2023 by Tammy Keith
Mina was so helpful today with helping me opening a account very friendly and kind. Great job ?
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April 2023 by Michele Ciavarella
Mina and Ethan were amazing always super helpful.
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March 2023 by Ann Marie Weiglein
Mina was very friendly and informative and helpful in assisting to create an account.
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February 2023 by le hoa nguyen
Great customer service, she is so helpful thank you Mina.
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February 2023 by Arslan Haider
The branch manager Ousman is a very patient guy who helped me out fast and quick. He was very patient and understanding. I highly recommended him to anybody with their banking needs
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February 2023 by Kiesha Jackson
Mr.Ousman satisfied my every need. Service was quick and persistent. I walked out and came back in and service was still great. I highly recommend this location.
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February 2023 by Skip Chojnacki
As a business manager and BOA customer the service received by Rebecca, Jennifer, Kendall and Nina is always courteous and professional. The staff and management always go above and beyond to assist.
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January 2023 by sami martens
The attitude of employees is horrible, they visibly prioritize other customers over normal ones and will hold up the line to have a side conversation for 5 minutes with these prioritized customers (or hold it up even more by HELPING THEM FIRST)Worst part is I cashed a bond and the man at the desk didn’t even ask for the certificate of death. Cashed in a second bond a week or two later and was so confused when a different woman who helped me was asking for the certificate because based on my prior experience it was never needed! Well, it turns out the man who helped me previously DIDN’T EVEN VERIFY HALF OF MY INFO BEFORE GIVING ALL OF THAT MONEY TO ME. If someone else walked in to that location with my bond and they were served by him they would have walked out with ALL of my money!!!!!!!!!!!!!!!!!!!!the hold-line for the phone for this location is horrible too. It smells in here and to top things off obviously nobody knows how to do their job. (An Ex’s mom worked at this location at one point and she still says to this DAY that this BoA location is the reason why she quit her job with them of 20-odd years)OH and the ATM is never working here, been dealing with this dysfunctional location for 2 years now and will definitely be switching banks because I personally would prefer to bank with actual professionals, not toddlers dressed up in suits and ties.
