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August 2023 by Janice J.
i Just opened my account a few months ago, and I have nothing but great , things to say about the staff and management, they are very accommodating, they go out of their way to make you feel welcomed and taken care of, their very knowledgeable and know how to help you . you never feel like your putting them out ,hats off to Ethan Duffy (advisor)who has gone out of his way to assist always, never pushes me off to someone else. Keep up the great work everyone. In this day and age ,when there is no customer service its nice to know your bank is working for you. Janice
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July 2023 by Anthony P
So lemme get this straight a bank that's on the Nasdaq, heavily traded and also gets deposits worldwide cant figure out a way to fix atms. Lie to me without lying to me BOA
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March 2023 by Deanna Leighh
Atm never takes my cash deposit. Every single time . What's the point of the atm if it doesn't accept the money ?!
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August 2022 by Mike T.
Horrible customer service. Waited in line for a deposits for an hour. Passed from on teller to another.
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July 2022 by Holly Narchus
I would give this bank even less than 1 star if I could. The lines every time you go in are 15 to 20 people long. With one teller. But at least 5 people behind desks, just watching the line get longer. If branches are closed in other areas, like Orchard Park , and East Aurora , then it just makes sense to have more tellers at the only available bank in the area. The only way I got to move faster in the line was when someone left. Not everyone has 45 or more minutes to spend in a line at the bank.
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April 2020 by Sarah D.
This is a great location with fantastic staff!!! The place is clean, well-lit, and recently remodeled. Each teller is kind and efficient. They really do have great customer service skills. The wait in line is never long. I'm glad that I use this location.
