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March 2025 by Rokshana Shanu
I strongly recommend steering clear of this pharmacy. My experience has shown that their customer service is severely lacking. They consistently make mistakes with my husband's prescription orders, and when we seek assistance, the staff is unhelpful and dismissive. Save yourself the hassle and consider finding a more reliable pharmacy.
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January 2025 by Arthur Santangelo
Will never use cvs pharmacy ever again, the orchard park rd location is very rude, had a script sent over 2 weeks ago, cvs gave multiple different reasons for it not to be filled, insurance called cvs and gave them the run around and rude to insurance company also. Take your business somewhere else then cvs no wonder so many cvs are closing place is a joke!
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December 2024 by KYLIE BUCHANAN
I just left there and the lady with the red hair at the counter was very rude, made us very uncomfortable, and acted as if we were an inconvenience while she was “doing her job”. Never will go back there. Do better orchard park.
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October 2024 by Kathryn Hartman
Guy working tonight on 10/23/24 at 6pm with the acne had the crappiest attitude ever. Acted like I was bothering him by checking out 4 items. Yikes. Even asked him if he was alright and he completely ignored me. Put someone else at the front he’s miserable
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July 2024 by Alex
He took revenge on me for coming In late
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April 2024 by Rebecca Rappl
Dalton had a bad day! So he treats customers badly! I guess it's ok by management that he called a customer degrading names & flipped out like a lunatic! I hope someone reviews your camera's. His behavior was extremely unacceptable!
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January 2024 by Alyssa Michelle
Always busy in the worst way. Understaffed and over worked employees makes for bitter customer service. Pharmacy phone number now only allows you to leave voicemail which doesn’t make much sense if you urgently need medicine or have questions.
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January 2024 by Dus E
Would not recommend coming here for a covid test. They will turn you away . I was told they did not accept inscurance and that I would have to make an appointment a week ahead of time . How am I supposed to plan having covid a week ahead ?? Blows my mind CVS hasn't been shut down yet .
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January 2024 by James
New voicmail service does not agree with me. You can no longer speak with anyone directly at the store. You have to wait for hours sometime for a call back for pressing issues
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September 2023 by Taylor Beers
This pharmacy is the absolute worst when it comes to customer service. I don’t even think the employees know what the term means. Literally went up to the counter just as another customer had picked up and was walking away, & they lower a gate down to cover the entire pharmacy. My Rx was already paid for, all they had to do was just hand it to me and take 2 seconds to scan it. So I waited there for 30 mins and no one said anything to me, to inform me that it was their lunchtime, even though I made eye contact with them…? Ok.
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September 2023 by Gaming Tech
The pharmacy is possibly the rudest people I’ve ever spoken to, acting like you are a child when explaining pickup dates after I asked if I could pick something up 1 day early. Highly recommend using another pharmacy as they will work with you if you’ve been going there a long time but this cvs will not.
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August 2023 by Joshua Haj
Made an appointment for a rapid antigen test and they couldn't find it for ten minutes and when I was done they charged me twice. When I called they said I should sorry, try to call corporate.
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June 2023 by Nick Griffin
BROOKE WAS AWESOME!!!! Had photos printed here for my grandmas 80th, and the one was being weird and wasn’t printing clear both here and at walgreens. Brooke was super nice and helpful, and we were able to work it through and get the photo to come out looking really nice. I really really appreciate the help that was given! Whatever Brooke is making, double it!!If youre reading this thank you again so much!Will definitely be back to print my photos again!
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June 2023 by Sheila McManus
Absolutely awful, rude, slow, they told my physician to call back the next day when she called at 6:50 pm because they were closing and were too lazy to do the paperwork. I’m changing pharmacies immediately.
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June 2022 by MJP
The photo dept. is the worst. The quality of the photo paper is a step up from tablet paper. The colors on the photos are all bleached and faded. The glossy photos are not glossy. The photos are not sized properly. Do yourself a favor and take your photos elsewhere.
