July 2023 by James B.
Total joke... I had an appointment on Saturday to look at a Bronco Sport. When I got there the young salesman was waiting for me at the door, I didn't even hardly get inside. Some stern looking older salesman was sitting staring out the window, apparently trying to be intimidating. My salesman had a Bronco Sport parked right out front which was to be my test drive vehicle. When I got in, I saw that there was almost no gas in it (estimated range was only 11 miles). Now I wasn't planning to go real far, but come on, I don't want to run out of gas in the middle of nowhere. So after some back and forth, he had me go in and sit down while he added a little more gas. After a few minutes he return, reeking of gas... somehow he'd shot some on his pants... So I get in the car (window is now down) and the car stinks of gas too (I guess from him). he asked for the key to my truck so that he could give me an estimate on a trade (a mistake on my part, as now he's got my keys). anyway, I take it for a test drive and it's quite quick and nimble for an SUV, especially considering it's only a 3 cylinder. so he brings me back inside and immediately launches into the sale... no mention of do I want to see another color or option package, no nothing. he leaves me with 'I have to go get the numbers'. now this is code for he's gonna let me stew, and I can't even leave since he's got my keys. after a while I get impatient and start to walk around. I see him in an office standing next to a woman's desk while I guess she formulates 'the numbers'. honestly with the amount of complexity they came back to me with this should have taken 15 seconds. anyway, by now I'm fed up and I'm not going to buy a thing from these unprofessional stooges. I should mention I appeared to be the only customer in the entire place, take that for whatever it's worth. I suspect I'll hear from them in a couple months when someone goes through the list of appointments they didn't sell...
