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March 2024 by Michelle Gonsiorek
The associate was fantastic. Definitely will be back.
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December 2023 by Rachael Kaufman
Everyone was so kind and helpful and went above and beyond for me. I'm so happy with the customer service and my purchase! Jen is amazing! Thank you!!!!!!!
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November 2023 by Tristan Marchese
Michelle was kind and helpful with sizing me for a ring for free. I sincerely appreciate that there was no pressure. Thank you!
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November 2023 by amy lynne
Great staff
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October 2023 by Apollonia Bahnez
They checked my credit without permission & lowered my credit score & they repeatedly put incorrect addresses for me & stole my jewelry design ideas.
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August 2023 by kollin johannesen
Bought a 14k gold chain I was told it was hollow gold but still 14k. I asked for the weight was then told we're unable to get it for you. I went home weighed the chain came back at 3.62 grams which equates to about 126S, the chain was being sold for 800$ plus a pendant that was being sold for just over 200$ was worth 58$ in weight. Could understand a mark up but the blatant dishonesty is crazy i then went back to return it was told okay and they just rang me up no apologizes no consolidation to make things right would never recommend to anyone I know. Posting this again after being deleted without anyone reaching out…
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June 2023 by peter st clair
Poor customer service. Bought jewelry with zero interest promotion. They didn't honor the promotion. Didn't figure it out until after i got my statement and it wasn't a option to return
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May 2023 by Amy Rogers
I recently had my wedding ring repaired here. The service from the start was exceptional!! They gave us a turnaround time of 7-10 days. Five days later I was notified that my ring was repaired and ready to be picked up!! They did a phenomenal job with the repair. My ring looked like brand new. Thank you to the staff (Amy) who took great care of us!!!
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May 2023 by Andrew G
Sales ladies are very passive aggressive. Especially older woman w blonde hair. Makes you want to run and never come back.
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April 2023 by Laurie Beardi
While I like the earrings I purchased today at the West Seneca NY location, the sales ladies were rude and flippant. The sales lady who showed me the earrings was going to charge me full price when in fact there was sale going on. So when I questioned her she gave me 30% off. However when I got home and went online to look at what the sale price was they earrings were on sale for 40% off. So the sales lady intentionally tried to see what she could get away with toIncrease her commission. Didn’t realize Kay Jewelers hires used car salespersons!
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October 2022 by Kristen Guerin
We have made 3 purchases in the last year here and every experience was a positive one. We had to send out to have our rings sized and Amy (I believe) understood that it was important to have our rings by the wedding day but was also up front and honest with us about the time it may take to get them sized and back to us. I appreciate that way of doing business so much. She under promised and OVER DELIVERED…. the ring came in with plenty of time to spare. Thank you to the amazing Kay Jewelers Southgate Plaza team! I wish I could give a MILLION STARS!
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August 2021 by yonderr yonder
Very polite staff
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July 2021 by Melissa Obrine
We went for our engagement and wedding rings . They were so awesome. They did not pressure me into something i did not want . Very respectful.
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July 2021 by Brenda Stowell
Excellent service. Very satisfied
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January 2021 by Ryan Ferrante
Matthew was so helpful while I was trying to find both a ring and size to fit me. I told him I loved a Rose Gold moment, and he was able to guide me in the right direction. He was never pushy or anything when helping me look at things. He is so knowledgeable about the different stones and what would suit my style the best. If you have the option to see Matthew, I definitely would go to him!
