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November 2023 by Margaret Fiegl (Patty)
Nice people and they do have drive through here my mistake earlier
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June 2023 by Jay Bar
Even a simple withdraw will take twenty minutes w no line
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June 2023 by Steph Mcgrath
Even a simple withdraw will take twenty minutes w no line
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June 2022 by Chuck Haug
Andrea was a huge help I appreciate her efforts to find my money thank you
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November 2021 by Tony P
I would like to thank Lisa Streicher who works at this branch for being kind, understanding at extraordinarily professional when helping me handle fraud that occurred on my account. She was able to successfully facilitate the process and follow up with me until the money was back in my account. Apparently this is not an easy task, but Lisa handled this with exceptional competence and grace.
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September 2021 by E Z
IGNORANT AND HORRIBLE CUSTOMER SERVICE. NEVER HAS A MANAGER ON SITE. ON A MONDAY YOU HAVE NO BANK MANAGER?? OVER 45 MIN ON CALL WAITING AND HAD TO CALL BANK 5 TIMES THEY LIKE TO NOT ANSWER THE PHONE. THIS BANK IS HORRIBLE
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June 2021 by Aaron Long
Most predatory fees. Lowest interest rate. Mediocre customer service. Their app is always broken, extremely time consuming and most often you have to go to a brick and morter to unlock their services. Have to type in social security multiple times to unlock which means they dont really grasp cyber security very well. An app as poorly designed as this has to be a massive security risk. Worst financial institution I've ever heard of.
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June 2021 by Andre Taylor
Went in when they opened at 9am took about 30mins to set up an account and loved it! Thanks so Much Lisa!
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October 2020 by E Money
IGNORANT AND HORRIBLE CUSTOMER SERVICE. NEVER HAS A MANAGER ON SITE. ON A MONDAY YOU HAVE NO BANK MANAGER?? OVER 45 MIN ON CALL WAITING AND HAD TO CALL BANK 5 TIMES THEY LIKE TO NOT ANSWER THE PHONE. THIS BANK IS HORRIBLE
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January 2020 by Ian S.
Don't start a business account with key bank... I would explain but it would take 5 paragraphs. Pompous idiots who don't care about their customer.
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January 2020 by Maria B.
Standalone bank. On the corner of Seneca and Union. Pretty big on the inside. Next to a Dunkin'. No drive-through that I noticed. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.
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February 2018 by Christie JW
They've definitely improved since taking over the local First Niagara. The lobby actually looks nice and they've cleaned up. Tellers are friendly. Nice service.
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October 2017 by Kaytie Craigmyle
We have always received excellent service from your employees. However, the man who sweeps your parking lot at night needs to be taught ATM etiquette. We pulled up to make a cash deposit and he decided he needed to sweep right next to our car and stare in the window at us. Then he proceeded to walk around to the back of the car still staring at us. It's creepy and does not make me feel secure in making a deposit at the ATM.
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September 2017 by Nonya
This location losses deposits slips.
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March 2017 by Kevin T.
The only good part of key bank in general is that former first Niagara employees are there. My car loan was with FNB and got transferred. KeyBank finds it funny to keep asked me if I want to switch my personal to them. I go to the same key bank to pay my car loan every month because it's right around the corner from my house which is very convenient but the tellers keep asking me even though I've told them I'm not interested and I really wish they would stop
