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March 2024 by Jennifer Sinatra
I have been coming to this location for quite a while and I love it here. All of the staff is exceptional and always nice. Madison and Patrick are there most mornings, happy to greet and help you. Trevor and Jakob are there most afternoons with great customer service and smiles. I would absolutely recommend this gym!
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March 2024 by Rose Bradshaw
**LOCKER ROOM THEFTS RAMPANT, MOST RECENT ON 3/9/24, NO ONE LOCKS THEIR LOCKERS** One of the worst locations in the area. Limited equipment, most things are poorly maintained. There's a Torso Rotation machine that literally rocks when you use it which is really unsafe. Anyway, onto the thefts, which I have to thank the West Seneca Police Department for reporting incidents in their blotter posts on Facebook: People keep getting their cars/wallets stolen from their lockers because they leave their keys and personal items in lockers without locks. This is apparently happening primarily in the men's room (from blotter posts I've seen), but as a woman, I do note that many women who frequent this gym ALSO don't lock their lockers. If you are one of those people, it's only a matter of time before an opportunist grabs your stuff. Don't be the next victim. Most combo locks are $5 and I think the gym even sells them.
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March 2024 by Andrea Gilmour
So glad I'm doing it
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March 2024 by Ayn Marie
I have used this gym for years solely for tanning and within the last 1-2 years random times I'm told I have to wait 24 hour period to tan again. Which blows my mind since for YEARS I have never been told this. I tan almost every weekday morning after I take the kids to school. On the random days off I sometimes like to go an hour or 2 earlier before so because I used the bed 22 hours ago I have to wait?! It used to be once a day and that's fair! People may have to work, have kids, not have the ability to wait 24 hours but more like 20-22 and this gym randomly tells me sometimes I can sometimes I can't. On top of CONSTANTLY being out of bulbs more months on end. Wish there were more tanning bed spots. ?
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March 2024 by Mark David
Well maintained facilities and ample equipment and parking
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March 2024 by Johnny L. Castillo Moore
Most Planet Fitness locations are the same. So with no to little differences what is important is customer service and satisfaction. At this location I also use their tanning booths. I noticed a couple of light bulbs not working which I know happens. However, my last visit the stand up tanning booth I use has a total 54 bulbs with 23 of them were dead. On my way out the Manager said she was aware. I told her I would send their office a letter about them not maintaining their equipment. This is a service I pay to use. She, the manager told I did not need to send them a letter since she has sent 5 emails already. My response was to asked her, “And how is that working for her”. Not! I stopped going to this establishment and now drive to a different location which is farther away from my home. Their equipment is kept up, it’s all about customer service and satisfaction.
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March 2024 by Krystal Goff
Have been coming to this gym faithfully for over a year … being there hours a day …5/6 days a week.. and with that being said I can honestly say the staff at this location make it an even better experience! They are beyond helpful and always upbeat and pleasant. They show a great amount of teamwork as well within their employee pod…. Hands down my favorite location !
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February 2024 by kiity quake
Absolutely love this place. It's clean, comfortable, & friendly. I've just started working out the last few months. Planet fitness has made it so easy, by using the app to figure out any machine, & there are so many of each piece of equipment, that makes it so easy to use. I don't feel uncomfortable when working out (they're real big on that). The staff is friendly. The place is clean. And my favorite thing to do after my workout is to have a hydro massage!!
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February 2024 by Siobhan Cooley
I am a new member, yet my time here iv felt so welcomed by staff honestly the staff is awesome so friendly and helpful best experience! The place is very clean and really a nice environment to come to day or night!
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February 2024 by Fella Fella
If you talk too loud they'll tell you you're yelling especially when there's no noise in there and my talking seems like yelling because it's so quiet Steph there's just too much for their own self sad story
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February 2024 by Danni Licata
Quiet, relaxed atmosphere. Lots of new equipment.
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February 2024 by Joseph Hall
I Love the morning greeting from Joe and the hours of the gym are perfect. I love the hydro massage and the massage chair. Great atmosphere!
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January 2024 by Billy Rivera
great gym mostly empty when i go staff great and friendly
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January 2024 by Casie Bordelon
Love the West Seneca gym. Very clean, the place is updated. Great selection of equipment.
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January 2024 by --
Great gym wherever you go
