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January 2024 by John Di Sciullo
There was some trouble securing a truck from my go to U Haul, but the team in Orchard Park were helpful in securing a good truck with excellent service.
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January 2024 by Kenneth Klaybor
Straps not secured properly on car. was not happy with the final refund given, considering the potential disaster that could have resulted from the negligence of Uhaul.
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January 2024 by William Weiss
Made online reservation. Friendly staff. Had my trailer quickly. Return very easy as well. Happy with equipment.
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January 2024 by Michaelann Dach
When you need the job done these guys are the one. While having issues with 2 men and a truck we decided to look for actual movers. We went to uhaul and told them what the previous companty did. These kind souls at the desk helped us so much. We purchased 2 dollies and rented a truck, then they guided us to their online help section to hire men who would help us. Men not boys who will come to your home under the infleunce. Uhaul sent 2 men that worked hard to load and unload our items to and from the uhaul..from one apartment to my home without any issues. Nothing was misplaced or broken everything was done perfectly. They worked hard so we got them coffee and breakfast during the morning followed by pizza and soda for lunch. The price we paid for the move wad on point and I cannot express the gratitude and level of help the two that were went did for us. Such a service. If I could give them 10 stars I would. If we ever need a move again we deffinatly will go thru uhaul and their website as other companies have proven to fail us. It is good yo know that some chains and franchises are good to their word and ethical
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November 2023 by Don Carlson
They have New Large box's for shipping. A lot of stuff for moving and trailer hitches, trailer wiring for your vehicle. You may need a appointment for that, you should call to check.
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November 2023 by Greg Joyner Jr
I rented a cargo van for 5 days nobody did a walk threw with me when I pick up the vehicle got into the vehicle with 2371 miles on it I received my receipt shortly after an I've been charged for driving it at 2071 the gm called me this morning didn't even give me a chance to talk an telling me I did put those Miles on it I drove a total of 54 miles I will never use them again
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September 2023 by Julie Tirone
There are several location in the Buffalo area that I can rent from - but the Orchard Park Rd location is heads and shoulders above the rest!We rent multiple times per month and the staff is always kind and wonderful to us - greet us with a warm hello and go above and beyond to make sure we are happy with our experience. The new manager BAYLEI IS sooooo GOOD, reasonable, quick to help us when we need to adjust our reservation and always willing to help us when we make mistakes. (Even when she can't help us, she is still professional and courteous!)Will ALWAYS rent from this location!Little Finch Party
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September 2023 by Joyfuldefibrillator 2
I had a hitch installed and I am to move a cargo trailer from Buffalo, NY to the south San Fransisco Bay in California alone. I am a 59 year old woman doing this alone. The young man at the counter was very good but he told me only the installer Tom knew everything about the trailer. Tom refused to tell me everything I needed to know about towing (across the entire country) and using this new hitch that I paid $600 dollars for. The young man told me that Tom refused to come explain things to me. I could tell that the 20 year old didn't know enough about it. I mean if a woman of nearly 60 years old traveling by herself across the entire USA could not motive this lazy installer to help me? What is wrong with these arrogant and entitled employees that they refuse to provide customer service even when I litterally pleaded with them??? There is no rebuttal that they can make . . . . . I was flat out refused customer service. Next I went To The 665 Perry st location to pick up my trailer . . . . and on the way I prayed ?? that I would get someone very knowledgeable with great customer and I was fortunate to get a man named Isaiah who took time with me and explained everything. Isaiah had solutions for things that the OP store completely blew off for me. Isaiah solved every issue for me. NO THANKS TO THE OP STAFF. THEY WERE ARROGANT !! WHAT ABSOLUTE JERKS!!
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August 2023 by Michael Yoder
Terrible experience with incompetent store staff. We checked in our truck and paid for extra mileage on Saturday 7/29. No mention of any damage. We were then notified of he next day that there was an issue with the truck from an employee at a separate location than the one we delivered the truck to. We are unable to review the pictures that were sent to us to validate that the damage was preexisting.Once we reviewed our paperwork we realized that we had paid for someone else’s rental and mileage. We returned to the store to sort the issue out and were treated extremely rudely. There was no apology for the confusion and we were even told that someone else had our credit card. On top of that store GM Jenn Dierolf had her child on site napping the night that we returned the truck which in my opinion distracted her and contributed to the confusion.I would recommend avoiding U-Haul entirely and absolutely this location at all costs.
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July 2023 by Greg Culver
Actually nothing. The entire process was way easier than I thought it would be. I'll be back.Greg C.
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July 2023 by Leah Avino
I'd give this zero stars if I could. They are thieves .We moved my daughter last weekend and a couple days later we noticed the drill was missing along with the drill bit and a socket set and we remembered we left it in the cab of the truck. So we called to see where it was and why no one called us and they were completely unhelpful and rude. We had to advance it to corporate. Needless to say whoever clean the truck didn't call us to let us know. They just stole our tools. We were in a hurry to return the truck to go over to our mother's house who has dementia.
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June 2023 by Leah Cowles
I'd give this zero stars if I could. They are thieves .We moved my daughter last weekend and a couple days later we noticed the drill was missing along with the drill bit and a socket set and we remembered we left it in the cab of the truck. So we called to see where it was and why no one called us and they were completely unhelpful and rude. We had to advance it to corporate. Needless to say whoever clean the truck didn't call us to let us know. They just stole our tools. We were in a hurry to return the truck to go over to our mother's house who has dementia.
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March 2023 by Meagan Lumpkin
Usually have a great experience. I rent here often. They had me do online check in only to give me an issue at counter! Usually with online check in you upload your ID and are all set!
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December 2022 by Ryan “DJ Shoes” Shumaker
Charged me over $200 and refused to refund it. I told them ahead of time I wasn't going to use the dollies and furniture plans I originally had with my truck rental. They ended up charging me about $250 for "not returning" the dollies and pads and then refused to give me the money back.I would advise using Penske in this area after such a ridiculous situation
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November 2022 by Justin P.
Terrible customer service. Very rude! If possible I would rent from another location. There is a great uHaul on Perry zip code 14210.
