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February 2025 by Brian Faber
Helpful staff when returning a modem/router.
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January 2025 by Leanne Khoury
Darryl is the absolute best ! my MIL had a problem phone and he went above and beyond to help out!
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December 2024 by Gregory Prenatt
I needed to change account to my name due to my mother passing away. I was told by phone rep I needed to go to corporate store, which I did on Union Rd. shortly after my mother passed away, with a death certificate. I spent 80 minutes at the Union Rd. store to simply switch accounts. The in store rep told me I was all set and to expect my next bill in the mail after taking 80 minutes to make the changes.
2 weeks later I get texts from Verizon, asking for my mother, telling her should would lose access in 5 days if she didn't pay the bill. After going to the Delaware Rd. store and spending hours on the phone with CSR's and local managers, I found out they never modified my account went I went to the corporate store and wouldn't do so until I paid for the services that should have been modified in October when I went to the corporate store to make the changes.
Until today I had Verizon wireless service since 1998, I will be cancelling Fios and my cell phone since Verizon are a bunch of cold hearted jerks that try to charge people for their recently deceased parents phone that was turned off long ago. I can see why people smash stores merchandise when there sales reps are literally trying to steal from you and telling you there's nothing you can do about it if you want to use your phone.
Update: TCC replied for me to contact them to regain their trust, when I finally got a hold of them they told me that is an automated message and that they would not do anything to fix the situation. One rep told me Verizon doesn't care about their customers or their policies; but the rep made enough $ to work for them so it was OK.
Heartless company no matter what division/segment you deal with.
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December 2024 by Mitchell Illig
Isaiah and Andrew did a great job helping me to renew my contract. They were very professional and explained everything to me in a clear and concise manner. I recommend that you visit this store for all your Verizon Wireless needs!
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November 2024 by Marie Ventura
Darryl was wonderful. He helped me with my phone. I was very upset and stressed out. Now I'm happy. He is very smart, polite and patient.
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November 2024 by Johnny Rogo jr
So upset with Shah deleting my son’s data on both old and new phone and didn’t want to take responsibility. Telling us to go to ubreakit we fixit. Took forever to apologize for his error and blaming computer. After 19 years with Verizon ready to switch
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October 2024 by Mike D
Thanks Lisa!! 👍 customer service 🙌
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October 2024 by Luke Brady
The customer service is just so much better here than a corporately owned store.
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October 2024 by Oldskool Pautz
Darryl, the Manager is the best!! Great 👍👍👍 👍👍;A kind man an expert courteous professional and his staff to wind through setting up new phone and got me the best $$ for my budget!! He personally took care of me. Patient answers all U're questions compared to my horrible horrible experience at the corporate Verizon location at Quaker Crossing, Orchard Park,NY!! I filed a complaint of the nasty nasty staff at that location and LIARS unprofessional with Verizon! I been a Verizon customer for over 35 yrs and if U want a new phone, problems with service THIS subsidiary Verizon service is the ONLY place to go to in the Southtowns of Buffalo 🦬 NY....Thanks Darryl!!
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September 2024 by Ali Darwish
BEST AT THIEVES!!! I got robbed, didn’t get my credit for my trade in !!!!
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September 2024 by Mark F Hodge
My need was small. But service was efficient, and I've been with VZW for 25 years.
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September 2024 by Bob Pauley
As always sales associates did a grrrrrrr8 job!
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July 2024 by Kim S.
I couldn't be more pleased with my visit than I already am! Edward did a fantastic job under *very* difficult circumstances. Not only was he incredibly knowledgeable, but he was also extremely patient when talking my mom (who is elderly, hard of hearing, and very tech un-savvy) through some different steps over the phone. He kept his composure when even I was getting frustrated! He also was able to think outside of the box and come up with a workaround for an issue we were having. He is deserving of an award, bonus, raise AND promotion! Verizon, take care of this gem; he is an asset to your team. Thank you, Edward!!
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June 2024 by James Reichert
Usually dread the visits to cell stores but we hooked up with Maxwell, awesome guy.
Nows his stuff and delivers what verizon promises. Very professional. Ask for him and you won't be disappointed.
Remember, if something doesn't go you way it's the corporation not the Salesforce on the front lines.
Highly recommend this store and Maxwell!
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May 2024 by Doug Wolters
Great folks work here! I've never been disappointed with service here.
