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February 2024 by Jay D.
Here we go again, another bad review - stopped by for a propane tank. I waited at the customer service desk for a short period of time, nothing crazy, I could see a few looks in my direction by the HD staff but no one actually acknowledged me - no big deal, typical customer service these days, so I just waited. When someone did acknowledge me, after making eye contact a few times, I asked for a propane tank, I was told Home Depot does not carry propane tanks (uh, not true, I always get my tanks from Home Depot and I know there were a bunch in the cage, also, the customer ahead of me was waiting for a propane tank as well, only difference was, he actually received a tank). In any case, I wasn't sure if I heard her correctly so I asked for clarification. She then informed me the manager told her that the customer before me was the last customer to get a propane tank today - it was 7pm, Home Depot closes at 10 pm...sooooo...are we not going to sell propane tanks for the next three hours? I'm glad the "manager" doesn't think the owner of Home Depot cares about profits. Is there some kind of HD policy restricting propane tank distribution during certain hours? It was also Superbowl weekend - soooo....is that a smart business decision? Telling customers they can't pick up propane tanks on SUPERBOWL weekend? That's like saying you can't buy propane tanks in July - People are grilling and hosting parties this weekend.....I have a pretty good idea it was due to the fact that each time a customer needs a propane tank, - the HD employee needs to walk around the corner, unlock the gate, weigh and distribute each tank - extra work. Thanks. It's just kind of sad - I always remember Home Depot staff being super helpful and when I wasn't sure of what tools or paint to buy, etc...someone from HD was always willing to help - so I always kept coming back - great Customer service equals repeat customers. Lately, it just seems like customer service on that level is just so hard to find - it's rare to find a HD employee who is knowledgeable about anything home improvement related or just simply knowledgeable about proper customer service (some are either rude or so completely disinterested in helping). So now I have to drive to a competitor to get my propane tank. ***Update***Just got my propane tank from Lowes. Customer service was great - I was acknowledged instantly by the two girls at the customer service desk and the employee at the Propane cage was helpful, pleasant and knowledgeable.
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January 2024 by Carmel M.
You can't go wrong when you buy necessary home stuff from Home Depot. However, you may find random items at other stores at a lower price. The staff here are courteous and always helpful. So when you want items without the hassle, Home Depot is your best shot.
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September 2023 by David S.
They play the music throughout the store way too loud, which gives me a terrible headache and I can't concentrate on finding what I need to buy. When you ask the staff to turn down the music, they just ignore you. Until they turn down the music, better to shop somewhere else
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July 2023 by Karen C.
I went to look for window blinds in Home Depot in Westbury, Long Island . Horrible service . The lady that work in the blind department needs to retire! She has poor customer service! Spend more time having a conversation with her co worker than providing service to her customer! Sad !! Good help is hard to find!!
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June 2023 by Rachel N.
Somebody should teach the old b!tch at the self checkout how to act let alone count, hovering over everybody like people are actively stealing. Her raggedy ass tried to get us to pay for 4 rolls of paper when we only got 3. And tried saying we got 16 boxes when we got 15. Girly needs an optical exam and to brush up on her counting skills at the seniors home. Xoxo
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June 2023 by Conor H.
Very messy. The self check out line was a bigger mess and unorganized. On top of that the employee started to rush me to leave while I still packing up my things but in no way helped me. They were just rude and the self check out doesn't function as a self check out, they just have one employee in charge of four registers at once instead of the traditional one cashier per register.
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May 2023 by Eva E.
I'm not the biggest fan of Home Depot due to the number of associates not available whenever I have gone in for something. But I was fortunate enough to be assisted by Donald yesterday when I was ordering my Andersen glass window panel. He helped me by calling Andersen's customer service and ordering it for me. Thank goodness he was there because I would have given the Andersen's customer service rep the wrong door design and would have gotten the wrong window panel. Donald was not only patient with me but with the customer service rep when she wanted to make sure he knew what he was doing ... he did!
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February 2023 by David D.
Yesterday I sends my guy to buy materials and guys from pro department don't help them out with a phone sale so I asked to talk to a manager the manager said she don't want to talk to me over the phone I I spend more than 100,000 dollars last year in Home Depot stores worst Home Depot place
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January 2023 by Judy B.
Went to home depot westbury. Very helpful in the plumbing department. I happen to loose my bracelet ( it was costly) that day I retraced my steps an hour later but did not find it. I decided to call 2 days later. Spoke to someone she said no nothing found. But a short time later I received a call from home depot that they did have my bracelet. The miracle was I didn't leave my name or number. They had to retrace the call. I drove there told to go to managers office. He had my bracelet and said a man found it in the parking lot and brought it in. So grateful to the gentleman and manager! Wow ! In my prayers such honest men. Thank you
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October 2022 by Peter C.
My last few visits to this Home Depot have been laughably bad. The staff is unqualified and unmotivated. They sit around shooting the breeze with each other and hate it when a customer has the audacity to interrupt. They have no idea about anything and their tone says "can you just let me get back to goofing off?" At this point this place is strictly for contractors who don't need the lazy staff's help.
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September 2022 by Janet O.
During my kitchen renovation in 2018, I ordered Thomasville cabinets from The Home Depot location in Westbury, NY. The Home Depot Designer made me believe that these were made by Thomasville furniture, which I had known as a manufacturer of nice quality furniture. However, their kitchen cabinets were manufactured by Masterbrands. The delivered cabinets were inferior quality to what was shown in the store. Among the issues were poor construction and uneven stain on both the cabinet boxes and the doors, as well as door hinges that pulled out during installation. After speaking with the Home Depot Assistant Store Manager and the Masterbrands Regional Sales Representative, they arranged for the return of the merchandise and I obtained a full refund. I ordered custom cabinets from a well rated kitchen business resulting in my beautiful kitchen! The Home Depot incident lead to a financial loss to me (paying my contractor to pack up the cabinets in my apartment for pick up by Masterbrands) and the inconvience in delaying my renovation (the custom cabinets took three months to construct and deliver). I contacted the Home Depot corporate office in Atlanta GA, with supporting documention such as invoices and pictures. However, after much follow up, they only offered me a fraction of what I was seeking, which I declined.
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April 2022 by Terry B.
I've always had pretty good luck shopping here, but a visit today was a game changer. We'd been looking for patio chairs, and found the best deal here. I went to the customer service desk, and told a young lady named Cat what I wanted. I walked out with her to show her, and requested 4 chairs. I paid and waited for her to come out and unlock the cables that held the chairs. Then came the hard part - I had to get them, somehow, into the trunk of my Saturn sedan. I had brought a lengthy bungee cord, and we looked at different approaches. A co-worker she brought along said it's impossible. Then she refused to say no, and worked the cord around and through the chairs, end up with a stable position that held the short ride home.
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March 2022 by Christine Santos
Nice trees but now definitely more expensive. Easy process where you pick out your tree, pay for it and the guys cut and pack the tree on your car roof
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March 2022 by T. Barz
Got what I needed.
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December 2021 by Joe P.
Stopped in to pick up a telescoping ice scraper/snow remover for my Rav4 before the first snow of the season. Place was jumping with activity between shoppers and staff. I found exactly what I was looking for. They have tons of snow shovels but I only found 4 telescoping snow brushes. ( I only needed 1) It is early in the season and I am sure they will get more. No line at checkout. I opted for the self checkout. Mission accomplished.
