-
March 2024 by Joseph R.
The store seems fine when you walk in, but if you're looking for a specific item and you can't find it. Customer service is nowhere to be found, only at counters. I appreciate that the staff is organizing the shelves and all. However, they can't help people find what they're looking for because most of them don't speak English, so they get confused like a deer in headlights. So they go to the next person and just completely ignore someone who doesn't speak their language, I felt embarrassed. Don't eat at Walmart Subway. Their foot longs use to cost $11 and now due to inflation, it's $16 plus taxes. It's very close in the $20 range. Definitely not worth your money. Also the Hindu cashier that's working there (I think is the manager) looked like he's going to faint. His arms were moving very slow like a sloth, he had a hard time counting my change, I don't know. What I do know is that he should be on the verge of retiring soon. The only thing I could say, that's briefly good is that some of the prices are reasonable and affordable.
-
January 2024 by Aldin V.
The customer service was really bad nobody came to help us get a video game overall it is a 0 out of 5.
-
January 2024 by Princess S.
Just horrible staff and the customers are equally awful.. I am indeed traumatized from working for two paychecks I'm not sure how the average person overlooks terrible service
-
November 2023 by yolani r.
I like to buy at Walmart because it has a variety of products and good prices. I had to return a product and the Walmart in Westbury was closer to me The customer service staff in returns is terrible, they have no idea about customer service I think that as a company they should select the right people. I was attended by a morena lady I think she was very racist with me or it's like that with everyone I don't know but she shouldn't be working there
-
October 2023 by Kevin G.
Made the mistake of coming here in person. Regular staff was okay. Customer service management at the "services" desk was horrible. Saturday 10/28 2:15 pm One of those people who is borderline eager to burst out telling you all the ways they can't and won't assist you. Stared off to the side during our entire conversation. Never making eye contact once, even when asked. She had her head turned completely sideways as if she was talking to someone next to her. No wonder this place has such terrible reviews. Not shopping here in person or electronically again.
-
September 2023 by Gary G.
This store is very mismanaged. Their corporate customer service is horrible. The other day I went shopping for a kid's birthday party during the week. I purchased oscar mayer cheese dogs 2 packages. I get home only to find out that the hot dogs expire three days later. I called up customer service at the corporate store and spoke to a gentleman by the name of Hector. I explained what happened and he told me I am sorry there's nothing I can do for you. I asked to speak to a manager and he refused to put me on to one. If I would have served those hot dogs to my children and they got sick Walmart would have a major problem. A word of advice check the dates of everything you buy there. I found that stop and shop has the same items at a better price. It is truly a shame that a store as big as walmart can take advantage of hard working people.
-
July 2023 by Taurian D.
Just called the store to ask if they carry a certain product, the woman who answered had no idea what dry ice is., she told me to hold on and i did.,then i just heard a click. I called back and ask her why she hang up and she said with a huge attitude that i was the one that hanged up on her and proceeded to hang up the phone again. if you're that stupid to not even know what dry ice is then just say it instead of being rude to customers. F'kin ghetto a$$ people working at this place i swear.
-
March 2023 by Sara H.
The best walmart store. Has all the stuff you need. Very good customer service. I regularly come over here.
-
January 2023 by Jay S.
This and every Walmart I've ever been in but this one especially is the worst place of business ever. It's dirty disorganized the people who work here are clueless. Totally incapable of providing help our any other types of customer service. So I went into her Jan 23 2023. Around 6 pm. I washed to get a tooth brush. There was a either African Haitian or Jamaican elder short lady standing in front of the section. I waited 2/3 minutes. She has a shopping cart full of items to put back re-shop or whatever. So I sad excuse me can I grab something about 3x and she wouldn't move. She looked at me so I no she heard what I was saying. I'm shopping you work here I just got off work. I just want you grab what I need and go I thought to myself. She refused to give me was so I reached around her. Then I asked do you know where I can get baking soda and she said go over there ask somebody else and put her finger in my face. I sad wow I hate to report on anyone who needs their job but I'm not letting this slide. So I asked another associate Bryant if he can page the manager for me. He said I don't know I can't she's walking around some where you have to find her. I thought to myself unprofessional I don't even know what she looks like. So then I asked Ahmed and he said I'm going on break in 2-3 minutes I can't help you. I said but!!! He said I'm about to go on break sorry. So then I asked Elzbeita and she said I don't know you have to ask somebody else. So then when I actually caught up to this women a believe named Marsha who was in a shopping drivable chair she said she was the manager and I explained. She didn't say anything but oh boy I'm heading back over to customer service area. Began talking to some other associates and had nothing to say about my concerns. No apology nothing. This place is a mad house and I'm never going back to this location or any other Walmart location. Target is better!
-
January 2023 by mike f.
This Walmart is huge there is everything that you need if you have an empty apartment this is to the place to go to to make sure that you're have everything you need inside. They have a very large automotive area I was able to purchase for less plenty of free parking a shame not in NYC
-
December 2022 by Andrew I.
Huge but crowded parking lot. St ok re is big, carried most groceries but not everything super Walmart has. Currently at 50 percent off Christmas items. Store probably could be a little cleaner.
-
December 2022 by Msjaxson125 J.
Do not order anything online from Walmart!! Do shipping to store. They text me and emailed me to say my laptop was delivered but I never received it. I asked to have one sent to the store for pickup..Noooo refund will be issued and I have to wait 10 business days.. Christmas will be here by then. I will no longer buy from WALMART..This is the 2nd time that they have done this. Ive learned my lesson..
-
September 2022 by Amanda G.
This is the most disgusting walmart I have ever been to. It was filthy everywhere you looked. The store looked unkempt and extremely messy I also went to the bathroom during my visit. There was toliet paper everywhere. The garbage were over flowing. There were four stalls. 1 was out of order. 1 had urine In it, another has feces in the toliet and the last had water on the floor. None of the stalls had toliet paper in them. I checked each one. There were no paper towels to be seen. The toliet flushers were also broken in 1 2 stalls.
-
June 2022 by Edwin G.
Today was the last time I will ever go to this Walmart. My last few experiences in this store were subpar, but today took the cake. This is a long one, so stay with me. We brought our daughter here to get a bathing suit. She is a tween and sizing is awkward, so we went to the fitting rooms, which are always locked and no one can ever open them for whatever reason they feel like giving you, but I digress. There we were told by the woman tidying the racks that trying on bathing suits is not allowed due to "hygienic reasons", but clothing is permitted. My husband asked what people are supposed to do, and he was told to buy whatever she wants to try on and come back another time to return the rest. How is this more hygienic?? We went and found a manager to ask about that policy, and he simply said our daughter absolutely could try the swimwear on, and he unlocked the fitting room door for us. As I had to make a couple trips back and forth to the racks to find her some better sizes, this woman saw me and started in about how I just did what I wanted anyway. What?! Lady, how did I even get into the locked fitting room? The damn manager unlocked it for us!! I walked away and let my husband deal with her. She didn't care what the manager said, and continued arguing about us violating their rules, and then threw in that there's cameras because of people like us who bring clothes back and forth to fitting rooms. She basically accused us of stealing. My husband didn't want to be a Karen and go back to the manager and complain about the harassment, so we just paid and left, but I told him I am never going back. You'd think this woman was a Walton herself, the way she carried on.
-
April 2022 by Jennifer A.
I came to this location to do a return that I had bought back in December. Now just as a background, I do not live in any area where there is a Walmart. In the five boros of New York City, it is illegal to have a Walmart, so I was unable to know what the policy aswell. When I made a purchase in December, the receipt only had a date of the purchase, and in the back it's spoke of a survey. There was no return date or No policy noted!!!! Now the thing I was trying to return it was only five dollars. And I wasn't even trying to return it, I was simply trying to just I exchange something for my daughter. When I came to customer service, they told me that unfortunately they will not be able to give me a refund because the item I was returning was a Christmas item and it was past season. When I explain to the woman that I live in the Bronx and that there is no Walmart I would have to pay a toll to get over here, and that they are allowed to make exceptions underCircumstances, all the managers denied my request. Super frustrated that I had to come all the way out to Long Island just to make a return to find out that I couldn't. This is a ridiculous location and I would never come here again they have officially lost my business. Plus their store sucks it's unorganized and doesn't have anything. Even the woman who is at the register had the audacity to tell me that Christmas was a year ago... I'm sorry Christmas was literally only 3 1/2 months ago. We still have 8 1/2 months to go before I have to buy a Christmas tree. Horrible customer service Walmart is a joke