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February 2024 by jonathan anderson
Brought my car in to fix a leaking coolant tank after another dealership refused to give me a loaner, bill was my advisor, they gave me a loaner and had the car fixed and ready to go within 24 hours. Great experience. Definitely will be going back.
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February 2024 by coliseum guntraders
as a longtime customer of this dealership, in the past i have been satisfied with the service. this last time i was disappointed in the way my service was handled. this could compel me to seek out a different dealership next time around. sorry.....
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February 2024 by Zach Rapaport
Pros: Carol was a fantastic service representative, very communicative and friendly. This review is not aimed at her, she was wonderful.Cons: The day they finished my car up, they called me at 6pm to let me know, and I had to bring the loaner vehicle back within 24 hours or they would charge me for it. This is a ridiculously short time frame to change my busy schedule to accommodate them, and I had to change several business development activities for my new company to ensure they didn't charge me. This was super disappointing. There should be some kind of grace period after notifying you the car is ready, especially if it's AFTER 5PM THE DAY BEFORE.They also did not fully clean my car even after I did not attempt to negotiate costly repairs they quoted me. This just felt like a slap in the face.I don't think I'll be returning. This experience soured my perception of Rallye...bad policy for anyone who has a busy schedule with regard to loaner vehicles and lack of attention to detail with the "complimentary" wash/cleaning.
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February 2024 by Michael J Mannetta AIA
Best Service Experience, cannot be compared to any competitor5 Star Rating is not enough, Bravo!
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February 2024 by David K
No call back from service advisors or anyone after picking up the car. 6k in repair and no response when telling them something is still having issues.
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February 2024 by Anthony Avellino
Adam Romano is an excellent asset to your team! Professionalism at its best!
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February 2024 by Henry Dorrego
Top notch facilities. Stayed in constant contact throughout the process. Would highly recommend.Services: Tires
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February 2024 by Zhan Su
Great experience in servicing my 2023 X5 45e
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February 2024 by D Sham
Excellent Service, Dennis was always on top of my car when it was in service constantly providing me updates. Highly Recommend this dealer
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February 2024 by G R
Worst treatment possible from salesman to financing person. Management doesn’t care. Worst dealership around by far.
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January 2024 by Guy V.
Ridiculous loaner car policy there. If you take your car in for service that may take more than a week or two, they will basically require for you to return the loner car and provide you with a non BMW loner car. Experienced with other luxury dealerships and have never seen this as a policy. It's a complete burden/embarrassment for BMW. However the parts/service teams do a remarkable job.
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January 2024 by Guillermo Morales
Rallye BMW service department has the proper attire ( incudes highly experienced mechanics and updated technical tools) to fulfill your car needs. It’s very important to me because I want to drive my car as if it’s still new.
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January 2024 by George Papadopoulos
The team at Rallye BMW service were wonderful and extremely attentive. It was red carpet service.
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January 2024 by silvano meloni
great.
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January 2024 by A S
Damaged the interior of my 2023 330e when trying to remove old inspection sticker. Left behind crumbled pieces of the old sticker wedged in plastic joints of dashboard. Ignored me when I called the service center.
