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March 2024 by Shannon Perry
Absolutely the worst NEVER AGAIN
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March 2024 by Glenn A Lowy
Had to have my windshield replaced they where very through in completing the job.
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March 2024 by NJOverclocked
Fast & efficient.
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February 2024 by Vinny Iadevaia
Not sure why this place has so many negative reviews but I’ll be happy to give mine. Staff was friendly and greeted me upon entering. They looked at my car at the exact time my appointment was for. Luckily for me they were able to inspect the “chip” on my windshield and determined it was nothing serious. The tech came outside no questions asked and cleaned off the area to ensure it did not need repair. Saved me a claim thru my insurance. Thanks again
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January 2024 by //
absolute garbage. I make an appointment, they call me at the time of the appointment to cancel, 3 times in a row now. Why even take the on location appointments if you cant ever handle them.
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December 2023 by Charles Tutoni
Just came back from Safelite in WestburyOne of the best experiences I’ve ever had in my life, the technician Wilson, excellent jobKind friendly efficient!I would like to take this opportunity to thank Safelite for having a technician of this caliper with his experience and knowledgeThe manager at the front desk the girl was wonderful !Wilson took the time to explain everything to me in detailAccountable, amazing, no betterI would recommend this location with five stars!!!
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October 2023 by Jamie Pellecchia
Ivan was so professional and helpful. Best customer service you can get. He made the process easy and seamless.
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October 2023 by michelle lasley
The customer service rep actually made a mistake and made my appointment at Safelite in Farmingdale. I was a little apprehensive based on the reviews online. Far from it. The staff was very professional and respectful. I dropped my car off at 10 a.m., and by 11:26, I received a call that it was ready. No issues. Thank you to the staff at Farmingdale Safelite.
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September 2023 by Rogue One
Made an appointment for my Jeep wrangler. Came in early. They honestly finished with my Jeep in about 35 minutes which surprised me. It’s been about a week and so far no complaints. I didn’t ask for oem glass I got the aftermarket which I was fine with. Honestly didn’t have any issues with this place. Would recommend checking it out.
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August 2023 by Hong He
Will never recommend it to my friends and family. I was there and trying to get my windshield fixed at the end of June. Got told that I was unable to get that fix on that day due to the wrong model that I was provided for the windshield and ask for reschedule, which is fine and it was my mistake for that. They offer to reschedule to July 3. Later on, they told me that day was fully booked, and when I was able to change to a different day. The rep there asked if we have Dashcam on our car and mentioned that they could offer a technician guys to come over to our place to fix our car since it’s fully booked on the site. Never mentioned that there is a mobile fee and I asked what’s the difference we have to pay since we are paying for a different model windshield that comes with a rain scanner. The rep told that the total will be 408 something. I didn’t get noticed and ended up being charged 480 something. I didn’t notice until the receipt sends over to my email and I called back immediately and got told that since I paid already and they could not able waive the fee for me or refund me the difference. It was not reasonable. I was upset and filed a complaint for that. They mentioned that I will be contacted by their supervisor. It’s been two weeks already. I haven’t heard anything from them. Very disappointed. Can’t trust a big company will do something like this to their customer. Be aware!!
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August 2023 by MrBigNate71
This location is horrible. I would recommend going somewhere else. I had to have two car windows replaced. They came to my house three times and all three times they said they have the wrong window size. They were supposed to call me when they got the right size window but I never received a call from them. I had to call them and every time I called them they claimed they weren’t able to get the parts to fixed the window. The only reason I went to this shop was because this was where my insurance company told me to get the windows fixed. I had been waiting for them to fix my windows for almost a month. I decided I couldn’t wait any Longer so I went to another glass place who ordered all the parts and came the next day to fix it. DONOT go to this location. They do not know what they’re doing and they are liars.
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August 2023 by Seabreeze
No point in scheduling an appointment. I was scheduled for 9AM, my car was taken in at 10AM and I was told now that it would still take 2 hours.
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August 2023 by Brian W.
This place is the worst! Go to another location. It took them 6 visits to properly replace the windshield on my Lexus. Each time they told me my intermittent windshield wipers were working properly. Finally, they realized their windshield was too thin; so they had to install a Lexus windshield. The last Safelite installer had a belt buckle or a key chain on, which scratched the paint on both sides of my car. It cost me $2,000. to fix the damage!
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August 2023 by Hu W.
Very bad service, I made an appointment to change the glass, told me that it can be completed in 3 hours, that is to say, it can be completed at 4 o'clock, and the change has not started at 3:30, and told me that it can be completed by 5 o'clock . This kind of service and this kind of company wastes the time of customers, and it is suggested that this kind of company should be shut down.
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July 2023 by doug rugen
horrible company Ins. gave me this company to use for broken windshield made appointment for between 8:30am 1:30pm at 1:35 I was told 45 more minutes at 3:25 45 more minutes at 4:30 manager told me tech spoke to me that never happened he than went on to tell me they weren't coming at all do yourself a favor go to any other company but this one aim not saying all Satellite establishments are run like the one in Westbury NY but this one is terrible
