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February 2024 by Miguel Peralta
I had upgraded my phone through Tmobile customer service and as a courtesy the rep mailed it to the store. The staff in the store sent the phone back without even informing me that the phone arrived. When I called, their response was that they aren't allowed to receive phones even if it's from corporate. Now I have to go through all the hurdles and wait for corporate to receive my phone, get a refund and then I can re-order the phone again. This store does not care about the T-Mobile clients. I called an hour after it was delivered. I'm sure the phone was still on the site since the tracking shows no movement. Shame on you.UPDATE 1/20: The response from this business is so generic which further proves that they don't really care. I now have to wait 14 days for my refund but yet still have to pay my phone bill, even though i'm hundreds of dollars short in my bank account.
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November 2023 by Andrew McLaughlin
Unhelpful.
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October 2023 by R “Fogster” Fog
Very, helpful and friendly staff. I highly recommend the people not the product
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September 2023 by Alma Opal Flowers
Neighborhood store convenient with young people knowledgeable of their products and easy to explain answers asked questions about. Great employees, greeting on entrance, fun to make choice.
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September 2023 by Erikah webb
The staff is disgustingly rude I was waiting this working brush passed me almost hit me and when I called her on it was nothing but additude when I tried to make a complaint I was ignored I don't recommend going to this one ever unless you want to be disrespected this happened today 9/18/23
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September 2023 by Joe Antonio
Long wait times......friendly staff, horrible parking
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February 2023 by Ingrid Lopez
bad attitude of the employee, rude, impolite... I don't know why they have a person who doesn't know "customer service" I WILL NOT RETURN ANYMORE AND I DO NOT RECOMMEND IT!!
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November 2022 by lili linder diaz
Best store ever. The staff is very friendly specially Leonelis. Uf you visit this location you definitely have to ask for her
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September 2022 by Argenis Escorza
I love this store! The staff is always friendly and they always help me with whatever I need in an efficient and informative way.
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September 2022 by Bertha Duitama
We were taken care of as soon as my husband and I walked in. Jose was very helpful and knowledgeable. He got us the best possible deals. We are even giving T-mobile internet a try.
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August 2022 by RTISTIC SHOTZ
Been a member of T-Mobile since 2011 and there’s nobody else at this moment that I could recommend for top-notch services customer relations and cell phone performance and the amenities to go along with it… South Florida not Westbury, NY
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August 2022 by Sari Eckert
Amazing staff !! so friendly, fast service ! always a great experience at this location :) They know what they are doing !!
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June 2022 by Kevin Lee
Waited a long time just to be told you need to call 611 and speak to customer service representative. The employees at the store will not budge or help you. They are only there to make sales.
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June 2022 by Sharon Harvey
The young people were very, very nice and fixed my phone. They should all be like those 2.
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March 2022 by Marisela polanco reynoso
When we arrived there were three experts and one of them just left leaving a lot of people waiting. I waited for more than 1 hour, only to be told that they didn't have the phone I wanted.