Vanderbilt

Most Recent Comments

• December 2023 by Denise Bermudez
  The documentation required to fill in at checkout is unbelievable. It's like your joining the CIA. The check in girl walked me down hall to show me where room was, leaving others waiting on line as she was the only one there.Night one was fine, but on Friday, Saturday whoever was on the 2nd floor sounded like they were running track around 1030p.I called no answer at front desk. Upon checkout I mentioned this, only to be told she was on duty but got no phone call. I mentioned check in Stepping away from the desk but got no where.Rooms are nice, but alot of hassles and unnecessary paperwork
• August 2023 by Moss Arch
  My recent stay at the Hotel The Vanderbilt was an experience of highs and lows. On one hand, I appreciate that the venue accommodates both apartments and hotel rooms, making it a unique blend where you can mingle with locals at the bar. During our business trip, we lodged at the hotel section and found our room to be impressively spacious, modern, and impeccably clean. The comfort level was top-notch.Additionally, the pool area was quite expansive, with ample chairs and umbrellas to accommodate guests. However, a design flaw quickly became evident. The pool is essentially cocooned by the hotel and apartments, which means it loses sunlight by approximately 4:30pm. As someone who cherishes evening sunbathing, this was a major letdown.My primary grievance, though, revolves around a concerning incident at check-in. As part of their protocol, they took a photocopy of my wife's driver's license. Having been a victim of identity fraud in the past, I felt it necessary to inquire about how the hotel manages the retention and eventual destruction of such personal documents. The initial reaction of the clerk was unsettling, as she seemed unprepared to address my concerns. Things took a further downward turn when the manager, Jake, was brought into the conversation. Rather than reassuring me about their safety protocols, he mentioned that other hotels he's visited did the same, which felt dismissive. When probed about the storage location of these copies, his vague response about it being "locked up in the back" was far from convincing.To add insult to injury, at checkout, our request for the return of the driver's license copy further exposed their casual approach to data protection. The clerk fished it out from a drawer at his desk, revealing other visible copies of guest IDs. This was in stark contrast to Jake's earlier claim that such documents were securely stowed in the back.While the hotel has commendable aspects in terms of comfort and aesthetics, their cavalier attitude towards data protection is a massive red flag. Sadly, it's the sole reason for this 2-star rating.Rooms: Found our room to be impressively spacious, modern, and impeccably clean. The comfort level was top-notch.
• May 2023 by Carvalisa H.
  I book the Vanderbilt hotel for Mother's Day may 12, 2023, because I wanted a relaxing Mother's Day away from home. The following day around 11:05 a.m the front desk called and ask what time I was checking out. I told them at 1pm because on their website they advertise a late check out as apart of their Mother's Day special. She then proceed to say she's not aware of that with an attitude and if I don't check out they'll charge me extra. I then told her that's what was advertised. She then told me the latest I can check out is 12pm. I immediately got my stuff and went to speak with them and also show them the advertisement on their website. They proceed to tell me I can stay until 1pm. I didn't like the fact that the receptionist was so rude to me. I also didn't like that they have a restaurant on site but it was close at 4pm on Mother's Day.
• March 2023 by Ishanti Foster
  Love this place & the restaurant ! No complaints..always enjoyed my
• December 2022 by Pat Banta-Cowgill
  If you are looking for an elegant and comfortable hotel in Nassau County, this is it! Super clean, lovely decor, great restaurant and bar. Staff are wonderful. EV chargers too! I travel to the Island weekly for work and actually look forward to my stay here.
• December 2022 by Olena Nicks
  Great quaint place. Jonathan the manager is hospitable. A+ service and food.
• November 2022 by Keiva M.
  Came here for a self care, no kid, doing me night after my birthday brunch (June)This is a residence but they have reserved a few rooms for hotel occupancy. Check in was easy. Room was nice. The bar (Juniper) was the best party (they have HH too). It was me and mostly the residents. A cheers scene. Everyone was so cool and inviting. We laughed. We got personal. It made my night. I didn't have time to have dinner at (Juniper) nor get in the pool but I'll be back.
• November 2022 by DiDi Harris
  My husband and I went to an Open House here and it's beautiful. The atmosphere is very nice and quiet even with a restaurant inside of the complex. Our tour guide Jenna was great! She answered all of our questions and made the tour very enjoyable.
• October 2022 by Darlene B.
  I live here for over 3 years. It is beautiful. The apartments are spacious and solid. We have a restaurant, pool and gym. Everything you need. I highly recommend living here
• September 2022 by Philip Huang
  My wife and I had our wedding reception at Juniper, the restaurant inside the Vanderbilt, so we booked a hotel suite for our wedding night. We tried to check in really early at 12pm but we knew it was a long shot. However they were very accommodating and gave me a phone call as soon as the room was ready about 1.5 hours before normal check in time to let me know we could check in.The room is well appointed, with high ceilings, and was very nice and roomy and CLEAN. There is bottled water ready for you and in the fridge as well. It was quiet and we had a great night of sleep on the large, comfy bed. We have absolutely no complaints and would highly recommend staying here!
• July 2022 by Melanie D.
  One of my favorite places to hotel or live! This stunning building secretly has 10 hotel room on the first floor that are apartment level suites and overall gorgeous. With 13 foot chandelier ceilings, high end kitchen and bathrooms, high end designs, you just feel like a million bucks sleeping here. The rest of the building had a few rooms to explore, a game room (where I had a extremely serious ping pong match the night before my wedding), a restaurant and bar, a pool and much much more. The staff are always available 24/7 and they truly do their best. LOVE THE VANDERBILT!
• July 2022 by Jonathan Z.
  Paid $400+ to stay here for one night, expecting amenities one would typically find at hotels within this price point - very disappointed. Although the hotel is beautiful, it was not accommodating; requested a later checkout as we arrived a bit late and we're told to call back in the morning to make the request because our room was already booked the next day - huh? We wanted to use the pool the next morning and because we had leave the room by 11AM, I asked if there were showers at the pool - I was told verbatim, "unfortunately no because the pool area is only for guests and you're no longer guests after 11am" - huh, again? The restaurant is not open for breakfast on any day other than Sunday, we only received one key card and had to go back to get another one, etc. - this was just a very strange and inconvenient experience. Not recommended considering other options available at this price point.
• July 2022 by Michelle B.
  Talk about not accommodating. First time staying here. We checked in around 6pm and CeCe at the front desk was very sweet but everything I would ask for she was not able to say "yes" to. I asked if we can have a late check-out, she said no, she stayed that she needed the room for guests tomorrow. I asked if they have brunch on Saturday, she said no. I asked if we can use the pool since we checked in later on and didn't get to use the amenities and she said that we couldn't use the pool unless we were guests at the hotel? So after we are forced to leave at 11am, we can't use the pool? This hotel is not cheap..over 400 a night. We winded up leaving and using the Lifetime Fitness pool and amenities. They don't have refreshments served by the pool at this hotel either..just vending machines, for this price? Come on..now! Find the yes... we are celebrating a birthday.. talk about making this experience memorable!! Such a shame such a beautiful place and they can't fulfill requests or accommodations!
• July 2022 by Jahleah S.
  Secret Spot For Reprieve and Fun! It's been such a crazy month in my life (as it has been for everyone) and visiting the Vanderbilt has offered me deep ease and a level of comfort away from home that I haven't encountered during an overnight stay before. I was greeted so nicely when I arrived to the hotel and taken on a short tour of the facilities which included a gym, pool surrounded by tanning chairs + unlimited clean towels, a game room where I would play 6 games of ping pong and 3 games of pool later that night and a library room which was perfect for some end-of-the-night meditation, journaling and reading. Once I entered my beautiful one bed room, I was jumping for joy (literally). There was the world's cutest feather chandelier in the center, an enormous bed topped with dreamiest of linens + huge fluffy pillows, gigantic armoires for my guest and I fixed with complimentary bath robes and enough closet stay for the entire week. I also appreciated the fact that our room was equipped with a kitchenette, water bottles in the fridge, dish soap, an ice bucket and a bunch of other small details that made me feel like I'd need for nothing. Lastly, the bathroom! I love clean bathrooms and at hotels that may be a pipe dream to a detail-oriented eye. At the Vanderbilt, I saw enough wash clothes for a few days long stay, fresh towels in excess which meant we could use it to tie up our hair as well as dry off plus, a tower of face towels. As someone, who treats showering as a ritual of cleansing with potions and bubly soaps I appreciated it. I also loved the complimetary Dove toiletries, no harsh cheap chemicals on my hairs or skin to worry about. Overall, the hotel was gorgeous. I loved the clean bright color scheme, it balances between bright white and calming grey in a way that goes easy on the eyes but makes you aware of the cleanliness. We ended our night by stopping by Juniper, which serves a mix of pristine American cuisine and hosts live music on Thursdays (during my visit). The food was amazing, I would definitely recommend dinner there or brunch if you're lucky enough to stay into the weekend.
• May 2022 by Vee H.
  I stayed at the Vanderbilt in Westbury, New York for a business/vacation trip and it was the perfect home away from home. My room was exquisite! The bed was so comfortable I was able to sink into a restful slumber as soon as my head hit the pillow. I had a king bedroom suite with a sofa and an outside seating area that was adjacent to the beautiful outdoor Vanderbilt pool. The ceiling were tall and grand with lightning and a decorative hanging lamp to add to the tasteful room decor. Besides the couch there's a dining table and additional seating where everything is strategically situated so you can see the large screen TV at any angle in the room. There's a library, a full fitness center, adult game room and even a children's playroom. During my stay, I had almost all the amenities of home without the task of being at home and taking care of home. My room was cleaned daily and restocked with fresh towels, bottled water, coffee and tea. All of the suites have a sink, dishes, a microwave oven, a nice size refrigerator and fully stocked double vanity bathrooms. I would be doing an injustices if I didn't mention the staff at the Vanderbilt; everyone I encountered was absolutely amazing! During my five night stay I got to know Cee-Cee, Cherry-Ann, and Forbes, they were absolutely wonderful! Very professional and accommodating, not just to me but to the residents, guest and even the delivery and service people that came to the front desk. Another person that deserves an honorable mention is Heidi, she is one on the house keepers that works extremely hard sanitizing and caring for the suites (I watched Heidi on her hands and knees cleaning and disinfecting the tables and chairs in the suites), it's great to know that she goes above and beyond for the comfort of the guest. Just know that the Vanderbilt is a beautiful residential building with only 18 guest suites, and the residents take pride in their building. The guest suites are so comfortable you'll want to make this your home away from home.