The CVS location in Westfield, NY is known for its excellent customer service. The staff are described as great, helpful, kind, patient, professional, and funny, providing top-notch service to customers. The pharmacy team, in particular, is praised for their hard work and dedication, handling a constant stream of prescriptions while on their feet all day. However, some customers have noticed a decline in the overall quality of the store since the COVID-19 pandemic. The drive-through option is appreciated by those with mobility challenges, offering a convenient way to pick up medications.
Rite Aide needs to return!! I do NOT recommend any CVS pharmacy to anyone. Sadly this is the only pharmacy we have available to us.
January 2026
I have always had good experiences with the pharmacy staff. I know they have a lot of customers to serve, with many demands on them, but there are long-serving employees that really care. The store is clean and organized, and self-checkout is easy to use. In an area with few pharmacy options, I am glad Westfield has CVS.
December 2025
I do not understand why a great pharmacy like Rite Aid shuts down. Then we are left with the crap show that is CVS. I have only been dealing with them for a short while and it is one aggravating thing after another.
