The CVS location in Westfield, NY is known for its excellent customer service. The staff are described as great, helpful, kind, patient, professional, and funny, providing top-notch service to customers. The pharmacy team, in particular, is praised for their hard work and dedication, handling a constant stream of prescriptions while on their feet all day. However, some customers have noticed a decline in the overall quality of the store since the COVID-19 pandemic. The drive-through option is appreciated by those with mobility challenges, offering a convenient way to pick up medications.
Not impressed with the new kiosk sign in crap at the pharmacy the screen was so busy with advertisements I couldn't see or understand the directions Free Step without taking 5 minutes to read through everything not all technology is an improvement
June 2026
Kassandra was so nice to me when I came to pick up my prescription. I’m so glad Westfield has CVS.
January 2026
I have always had good experiences with the pharmacy staff. I know they have a lot of customers to serve, with many demands on them, but there are long-serving employees that really care. The store is clean and organized, and self-checkout is easy to use. In an area with few pharmacy options, I am glad Westfield has CVS.
