-
December 2022 by Matt Schneir
Absolutely horrific. Paid $800/night for a room that felt like a motel 6. Honestly, a motel 6 might’ve been nicer. Our room reeked of a strong gasoline chemical smell, presumedly from the prehistoric window “AC” unit. They told us there were no other rooms available to move.Throughout our stay I heard multiple guests complain to the front desk about a myriad of legitimate issues, and each one was met with hostility.Absolutely do not stay here. We were here for a lovely wedding and stayed here to be onsite, but I would advise against it. It would’ve been better to have stayed close by and traveled to the venue for the wedding.
-
November 2022 by Yenny German
Me and My Husband Stayed here last year and we loved it. The Room was perfect size for a couple. We loved all the toiletries available in the bathrooms. It really felt personal. The beach is a few feet away, It is quite and private. Great to get a nice Tan.I loved that they have covered valet service in the front. We will be returning for sure. Thank You!
-
October 2022 by Maria Velez
Staff very friendly! Great place to watch the sunrise. Easy access to beach and full lounge and umbrella setup.
-
September 2022 by Brandon Roberts
Planning a Bachelor Party weekend has already been one of the more time consuming asks of my life. But finding a hotel has not. The quality of website with its clean and clear lines, hi-res pictures and easy to access pages has me genuinely excited to tour the premises. Not only that, Manager Stacey has been nothing short of perfect in her helping me. Responding quickly and efficiently she also creates a warmth through email (something I thought impossible). She is an absolute delight.
-
August 2022 by Acanto Hotel Playa del Carmen Trademark Collection by Wyndham
Spent the day at the pool and beach. As always we had a great time. The facility is clean and updated. The tiki bar food and drinks are great. We'll definitely be
-
July 2022 by Nicole Armyn
We had an amazing long weekend! We were married at the bath and tennis in 2001 and hadn’t been back since! Everything has been newly renovated and you can’t beat the location! The beach was so nice with great service setting up our lounge chairs and umbrellas. We also enjoyed the cocktails at the tiki bar! We had the ocean front room, we had our own deck with lounge chairs and a table which was perfect to relax in the morning and at the end of the day! We will definitely be back!
-
July 2022 by Nicole A.
We had an amazing long weekend! We were married at the bath and tennis in 2001 and hadn't been back since! Everything has been newly renovated and you can't beat the location! The beach was so nice with great service setting up our lounge chairs and umbrellas. We also enjoyed the cocktails at the tiki bar! We had the ocean front room, we had our own deck with lounge chairs and a table which was perfect to relax in the morning and at the end of the day! We will definitely be back!
-
June 2022 by Roberta K
Had a wonderful time staying at the resort. Valet took care of our car and helped us bring the bags up to our rooms. Check in was fast and easy. The rooms looked amazing (updated and very clean). The staff was very friendly and professional. Always very helpful with any questions we had.
-
December 2021 by Joseph D'Antonio
Amazing resortSo friendly with great hospitality - totally recommend.
-
November 2021 by megan obrian
I stayed here last month for a wedding and could not be more disappointed in the behavior of the staff—specifically the front desk attendants and another man who I believe was the catering manager. They repeatedly and LOUDLY talked about my group and I behind our backs in the hotel lobby all because we asked about the possibility of an early check-in. If you had traveled out of state, took an early train, arrived within 3 hrs of the start of the ceremony, and had nowhere to get ready, wouldn’t you inquire about any available rooms as well? They acted as if it was the most absurd request they’d ever heard and then proceeded to mock and insult us after we left all while one individual from my group was in the business center within earshot of every word they said. The catering manager was the nastiest, he was extremely loud and borderline misogynistic towards my all-female group. I couldn’t believe someone in the hospitality industry would openly disrespect their guests in a public lobby like he did (Later, at the reception, he constantly avoided eye contact with me and my group—it was so funny). As soon as they realized the person from my group had heard everything they said, they overcompensated by being overly nice, eventually allowing us into our rooms early, and even complimenting our outfits. It was completely transparent but honestly kind of hilarious.While I am grateful they allowed us to get ready for the wedding in their public restroom, I will not forget how uncomfortable their hostile attitudes made me feel. I wouldn’t stay here again; the rooms aren’t even that great—definitely not good enough to warrant that kind of attitude among the staff.
-
October 2021 by Lynn Kaplan
Omg, I have never seen such beauty and the food was gourmet. Best wedding ever.
-
September 2021 by John Barrow
The room has been redone recently. Looked great before, looks amazing now! The catering manager (or maitre d), William, has an excellent eye for detail. Took great care of our clients. The staff is professional and friendly and made sure the guests were well tended to. As an entertainer at this venue, I highly recommend it to brides and grooms seeking a wedding venue.
-
August 2021 by L G.
We spent a considerable amount of money per night and what we got: a decent room, inattentive and dismissive attitudes from everyone but the restaurant staff. We had to even ask for toilet paper! Stay here only if you are desperate, and bring your own TP.
-
July 2021 by Paul Gaylor
Don’t bother with the tennis guy Doug. He is rude and obnoxious. I was with my family playing a game and he come out and yelled at us the we were too loud and he was working in the tennis booth? Other than that we had a good time. The Marina staff were great.
-
June 2021 by Kathleen McCaffrey
It took 40 minutes to check in, which made this feel more like an airport than a hotel. Room was not filthy but definitely needed a vacuuming. A two night minimum policy wasn't communicated until halfway through check-in.
