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October 2023 by Rocco Gold & Diamond
Best service i have seen in a long time. Called everywhere looking for a certain type of wallpaper, and every placed i called blew me off. Tara, from the design department took her time explaining some things to me and got me in the store so i can make my purchase. Thank you so much. 10/10.
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August 2023 by Thomas Kaluzny
Good selection, helpful employees and the prices aren't too bad.
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July 2023 by Van P.
Just stopped by and was shocked to find out the AC was not working, during the hottest summer season on record. In fact, the AC has not been working for the past year. This is the best selling store in Westchester and yet the owner is too cheap to fix the AC? What horrible working conditions the employees are forced to deal with. Does the owner even care about them or his customers? What a disgrace.
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April 2023 by Pat S.
George and staff are all awesome. Would definitely recommend going here over a home depot.
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April 2023 by C P.
Was helped by two different people in the paint department. First guy was trying to be helpful but I couldn't find my contractor's account information at first, so I contacted my contractor. By the time I got the information, this employee was busy doing other stuff. That's fine and totally understandable, so I was helped by another guy. This other guy in the paint department was less than helpful. All questions I asked, he responded as if he was more annoyed than anything because I was asking him these questions. I was looking for advice between Sherwin Williams and Benjamin Moore paint. Since I used SW in the past and knew which line I was considering going with, I asked for his suggestion on a comparable BM paint and pricing on it. His response was "I don't know anything about Sherwin Williams so I couldn't tell you." I also asked him to look up my contractor's account to see what pricing I could get and he seemed pretty impatient as I looked it up on my phone. When he finally looked it up I asked him pricing on BM's top of the line paint and he told me the price in a manner that was kind of like "this is out of your price range." Uhhh, yeah. I just told you I'm looking at SW top of the line paint and want to compare pricing with your paint. Anyways, this was my first time at a Wallauer's and it wasn't a great experience with that guy.
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February 2023 by Stephen Moretti
First time there, have almost anything, and workers courteous and helpful, I'll be back.
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November 2022 by Michelle Greenbaum
Knowledgeable, helpful and friendly staff. They always have what I need and always provide a great customer experience.
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August 2022 by Anita T
I ordered vertical blinds from the Port Chester location and had a wonderful buying experience. The sales rep went out of her way to help me place the order and kept me informed of the progress. I picked the order up in the White Plains location and the sales rep there was just as nice. Overall it was a very pleasant purchase from people who truly seemed to value your business. Keep up the good work!
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August 2022 by Steven Williamson
Go here instead of the big box store. Prices are same or close enough to not need to deal with the headache.
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August 2022 by Kate E.
Wallauer's has been THE best customer service received during our entire home renovation. I had help from Jason in the paint department and he went above and beyond to help me explore my stain options. Literally everyone at the store is so helpful and knowledgeable. I am so glad we found them and wish we had known about Wallauer's from day 1! Thank you!
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July 2022 by Michelle Gibson
I am writing this post for a second time, because my first post got buried. I believe it is important enough to write again, for a second time and Post. I apologize for the redundancy.I give one star because I am compelled to order to provide feedback. I am a 73 year old female Wallauer Ace Hardware customer who went into the store yesterday 7/17. In seeking help in trying to figure out what to buy for my project, had the misfortune if interacting with apathetic Ace Hardware employee who clearly wanted ti be any place but at work that day. In my frustration, my tone began to take a sarcastic turn and he said to me in an aggressive manner “Don’t ‘F’ with my Sunday. I replied, “Well that’s a nice prayer.”I returned later in the day and asked if he remembered me. Seems like it would have been a moment when he might have expressed some remorse. However, I did not return seeking an apology, rather to give him a photo copy of a prayer I had written.yet hear we are at the closing of another daythat we might prayfor anotherto liveto laughto loveto playand as we drift into slumber may our heartfelt songbe one of gratitudeand satisfactionthat we have done no wrong to ourselvesby doing wrongto anotherbut by the very leasthave shown kindnessor patienceor goodwillthat we shall receiveas much in return
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July 2022 by George S.
Terrible customer service at the ace hardware. (Can't comment on the paint store in the back.) I dropped by at 5:45 PM. Apparently, this is a big no-no. I was met at the front by an unfriendly store employee, his only words: "you better get what you need because we're closing". Unfortunately this wasn't the first time I've been treated this way here. Next time I'll be sure to arrive a half hour earlier to be more accommodating . . or, maybe I'll just go to the Lowe's or Home Depot instead.
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July 2022 by Nbj R.
This location caters to contractors. Retail buyer beware. The management is predatory despite being in a very diverse neighborhood. ACE should really rethink their business plan and stop hurting its customers.
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June 2022 by Anna C.
All I can say is WOW! Laura N. did an amazing job with all of my window treatments.....the quality and detail are unmatched. Her expertise was greatly appreciated in selecting fabrics. She knew what I liked better than I did! I am a picky consumer with extremely high standards. I could not have been more pleased with the treatments that she selected. She helped me modernize my home with simple treatments, and what impressed me most is that she did it with ease. John, the professional installer, was also very knowledgeable and helpful! I will definitely work with Laura N. again on future projects.
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April 2022 by Charles P.
I needed custom paint in a spray can to match my Benjamin Moore paint. I just brought the label, they made me a can of the paint and a spray can to match in 10 minutes!
