-
December 2023 by Gerard S.
Highly unprofessional receptionist staff. I called in to speak to a veterinarian in regards to a monthly flea and tick preventative (simparica trio) that I purchase for (2) dogs of the same weight class. When speaking to the receptionist and expressing my concerns I was hung up on in the midst of speaking and asking to talk to a vet directly. I called back and left a message stating that I was going to file a complaint about being rudely hung up on. After leaving said voice message the receptionist then calls back, promptly after the message was left, and claims that she didn’t hang up on me in a condescending tone. Highly disappointed and disgusted by the treatment and this customer service. I will definitely be ending this plan and switching both of my dogs to a more professional vet.
-
November 2023 by Bright Green
Absolute MORONS!!! The girls at the front desk are total and complete idiots!!! I drove 45 minutes to pick up my prescription food for my cat and the girl at the front desk told me that my prescription was not a real prescription from a vet. Then when I called my vet in front of her and she was proven to be in the wrong, she told me she would not do me a “favor” by honoring this authorized prescription. How is using an authorized prescription doing me favor? You are not doing me a favor by doing your job! Complete idiot!Then I asked her to give me the script and she was holding it hostage from me as if it was contraband! What a horrific place!
-
November 2023 by Anthony Wynne
My niece had to put her dog down they were so compassionate and professional. Although the wait time was long we had time to spend with her beloved and they were very reasonable with my nieces budget.
-
August 2023 by Sharon V.
Had the best service and care given to my furbaby today. The Vet tech was so sweet and attentive. She did everything to make my dog feel comfortable and by the end of the appointment, my dog was calm and happy as opposed to other times when he's ready to run out the door. Will be coming back
-
August 2023 by Kurt B.
I had a Travel Health Check scheduled for Friday for my dog so that I could take him on a plane. (It was scheduled at the Yonkers Banfield, they screwed that up but that's a separate review). I brought him in and the health check went well, no health issues. They said they would send me the paperwork for travel the next day (Saturday). I told them I was flying Monday and they said not to worry. I was not sent any paperwork Saturday, and they are closed Sunday and Monday. I had to reschedule my flight. I left VM and used the portal to request the paperwork, and got no reply. I called again on Tuesday and when they called me back, said that THE PAPERWORK WAS NOT ABLE TO BE ACCESSED, and they were refunding the charges and I would have to go GET ANOTHER TRAVEL CHECK SOMEWHERE ELSE. Who does that?!? Deny me access to paperwork for a service that was already completed?!?I'm only giving this 2 stars instead of 1 because the vet techs were nice.
-
July 2023 by Faye Rosa
Everyone was very helpful and friendly to my coco, the doctor was very informative . Early appointments are suggested, because it gets very busy.
-
April 2023 by Fiona C.
Zero Stars (you have to choose one to post!)- terrible service - had 4 dogs on the wellness plan for many years - in the early days they were so good but has been awful for years now - I finally had enough with the vet turnover and inefficiency - constant delays and inability to get appointments - when I cancelled my plans I was charged thousands - they catch you on the back end! Fiona C
-
February 2023 by Stephanie G.
During a visit to Banfield Greenburgh in 2022 Sasha was found to have an elevated alk phos level, the doctor instructed me to keep an eye on it. During her annual visit on 1/7/23 Sasha's alk phos had more than quadrupled and was now 1900. Dr. Gordon prescribed a low fat diet, Denamarin and to return in one month to repeat labs. Dr. Gordon suggested that we should start with the least invasive treatment (diet and meds) if we don't see an improvement then we would have a diagnostic ultrasound; I agreed and we scheduled a follow up appointment on 2/16/23. On 2/7 Sasha injured herself and was seen at an emergency room where her labs were repeated and alk phos was now 2000. I called banfield (as we had an appt already scheduled on 2/16 for repeat labs) and informed them that Sasha's levels hadn't improved with a strict diet and meds and that we should proceed with the ultrasound. I was told of the cost and received a callback a short time later that the tech was available on the 16th and to drop Sasha off at 0745. I arrive as instructed and drop her off, I was told that the tech would be there between 1030-noon and the doctor would call me immediately afterwards. I asked Jeanine (front desk registration) "Are you sure?" Because my visit in January was stained with a lack of communication, transparency, honesty, and professionalism (I can explain my concerns with that visit via phone call). I chose to return to banfield after that visit only because I received a second opinion that was in complete agreement with Dr. Gordon's suggested plan of care. Jeanine assured me that Dr. Gordon would call post ultrasound. At 1209 I hadn't heard from anyone (and was told the tech would arrive between 10-noon) so I called. Jeanine told me the Dr. would call me within 30 minutes; I again expressed concern because the last appt left me feeling unheard and without information and results that I'd paid for; again I was assured within 30 minutes I'd receive a call. I suggested that I could just come up there and speak to him in person and was advised not to and he would call shortly. By 1500...no call, I arrive to banfield apx 1515 ask for Dr. Gordon (he has now left the building on his lunch break). I ask to speak to a manager and I'm taken to Diane (manager in training). I explain my concerns dating back to the previous visit. Diane explained that indeed the ultrasound had been completed because "I helped hold Sasha down for the scan and the technician suggested cytology testing." I told her yes, how long for the results, and was told it hadn't been done "because we didn't have permission." I asked "Why on earth didn't someone call, we came for a diagnostic study?" Diane explained that she didn't know and Dr. Gordon would call upon his return. I pay for the ultrasound, leave, and once again await a phone call from Dr. Gordan. Dr. Gordan called at 1544 and explained that a "large mass" was found on her liver (which wasn't a surprise for me given the persistent elevated alk phos) along with multiple small kidney stones. He then explained that fluids weren't collected because coags hadn't been obtained prior to the ultrasound and that I would need to return, pay for another ultrasound so the specimen could be obtained via ultrasound. I asked "Why on earth wasn't this done today as this was meant to be a diagnostic procedure?" He then responded "Good question" and asked "What doctor did you see in January?" I explained that we saw him and agreed upon the treatment plan. He then explained that "I didn't know Sasha was on the schedule or I would have scheduled the coags." He then explained that he would speak to leadership regarding covering the cost of the the next ultrasound due to this "oversight". I attempted to explain that was a great start but this encompasses so much more! One missed day of work, now will turn into two days. Increased stress while waiting
-
February 2023 by Aura Rivera
They were great, I was so nervous in taking my puppy and they made it super easy to do so. They recommend food and took my dog even when we were a bit late to our appointment.
-
February 2023 by Lesther L.
THIS PLACE IS A JOKE, believe me they keep your pets in cages for hours, until the vet get a chance to see the poor animal after hours in a small crate, costumer service is one of the worse I have ever seen, be aware where you take your pal, this place is awful.
-
October 2022 by Samaria LittleBit
They really are a great staff I just wish the Vet to stay put, once I get use to a Vet they end up leaving?but overall great place to bring your furry family member.?????
-
February 2022 by AZEE ACE
DON’T TAKE YOUR PET HERE. I’ve been bringing my dog here ever since she was a puppy and I made an appointment for her back in October and I had to wait until November for her to be seen. A few DAYS before the appointment, they called and canceled the appointment saying they don’t have any other appointments coming up soon. I’ve just gone in to make another appointment and they said they rescheduled the appointment in December but we were NEVER told that. The next appointment they had for me was in MARCH. Unbelievable. I’m not waiting another month for her to be seen by a doctor. Such a waste of time.
-
November 2021 by Maryann H
Have brought two of our dogs several times for baths, nails, etc, always a great experience for our dogs. They look and smell great afterwards.
-
October 2021 by Sorely R.
Don't bother getting the plan. They have no time for you. Go to Petco when they have vaccination days with vetco. Way better. Currently trying to get off the plan since they are two months out. Went out my way to schedule my sons pick up at daycare only to find out hours later they still didn't check her. Having one veterinarian is not my problem.
-
October 2021 by Leonel Andino
Had the worse experience there yesterday. I took my dog for her annual check up her appointment was for 10:00am and she was not seen till 5:30pm. It is really unfair to have a dog caged, not feed for all those hours. And then be told by Dr. Bernard that she could not do all of her test because she was being aggressive when my dog is far from aggressive. Luna is a very friendly and loveable dog. I would "NOT" recommend this place to anyone! Very unprofessional doctor.