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February 2024 by J Lee
Love their clothes and service is attentive!
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October 2023 by Dana Jason
My parents went shopping yesterday. They bought over $1200 worth of clothing. There was a 25% off sale. My father had a pair of pants altered. When my mom went back today to pick them up (they charged $40 and never mentioned that they charged for alterations) she noticed that today, there was a store wide sale of 30% off. When my mom asked for a price adjustment, they refused. When she then suggested that they return it and she will buy it again, they told her she had to go home and get all the clothes, which she did. Needless to say, she didn’t buy them back!
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July 2023 by E
Had a great experience helped my wife and I out for hours. Came back the next day she was there, who helped us with an issue, and we got a few more items.H Feel free to reach out to schedule another day..
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July 2023 by Ed
Had a great experience helped my wife and I out for hours. Came back the next day she was there, who helped us with an issue, and we got a few more items.H Feel free to reach out to schedule another day..
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May 2023 by Guy Weale
Great employees but I didn't find what I was looking for.
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March 2023 by Cathy Cumiskey
Great service, the nice gentleman helped my friend get some really nice clothes and shoes, what a great guy
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February 2023 by Melissa Wright
Great customer service and kind and considerate staff members. Good quality merchandise on sale too!
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October 2022 by Chris Appenzeller
Very attentive sales person, very help full.
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August 2022 by MIKE Mayers
Managnent should seriously consider putting all their employees at this location and ESPECIALLY the managment through customer service class.Currently the Managnent customer service skills style reminds me that of a vulture or a hound.Yelling at customers across the room, being aggressive towards the customer the second one enters the store, relentlessly asking if they can help with return, find a size or anything else without being asked.Just an unpleasant experience.Some of the newer more low key employees should not follow the lead of older ones.Ownership changed but not much else here.8/16/22
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July 2022 by Stephanie Newman
Excellent customer service. Staff knowledgeable and well trained. Merchandise is always high quality.
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February 2022 by Karen B
I will say I appreciate my experience with this particular store and company because I will go back— to bypassing this brand whenever I shop online or in the Westchester.For a store that charges $80.00 for a dress shirt, I expected better customer service. I bought a shirt and after a couple months of it sitting my closet I decided to return it. When I returned it at the store, with the receipt, I was given a merchandise credit on a company card.I thought I lost the card, so I reached out to their “customer service” department. Luckily, after going back and forth with in store sales associates with pompous attitudes, email representatives providing me with inaccurate information and filing an unanswered complaint with the BBB to have my store credit reissued, my boyfriend found the card at his place.The story does have a happy ending: I went to the Brooks Brothers outlet store in Woodbury. The sales associates were much nicer and I spent all but $1.17 of my store credit. (No they did not give me the remaining $1.17 in cash.)Anyone looking for a Brooks Brothers merchandise credit for $1.17?
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December 2021 by Arthur Glauberman
While I had read the news that many Brooks Brothers clothing stores had closed, I was happy to see that the one at The Westchester mall was still open and had a great selection of mens and womenswear. I needed to buy some dress clothes for a a few upcoming parties I’d been invited to and was impressed by the dedicated sales staff from their tailor to the salesperson , David Granderson, who not only helped me with my selection of clothing but also suggested that by opening up a Brooks Brothers credit card, I could save an additional 25% on my order. That amounted to over $100! One of the reasons I’ve always loved shopping at Brooks Brothers is that whether you are a random customer, like myself or someone who buys all their clothes there, you always get treated like royalty!
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October 2021 by John Schoos
Just there to return something. Went looking at merchandise I noticed the quality wasn't great. This is not an outlet store (which has inferior clothes) and I didn't notice much difference.This store is as far away as possible. Bottom floor all the way down by Neiman Marcus.
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September 2021 by Bob Mantione (Schoolteacher Bob)
I would never by any other dress shirt but a Brooks. The iconic oxford, button down , collar, is their signature shirt. I have several dozen that I've collected since college. They still wear like iron, and they are never out of style. Of course, I have more than just shirts that I've bought from Brooks. Their navy, blazer, with metal buttons is, of course, the Brooks signature look. Along with a pair of their khakis.
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July 2021 by Joel G
Great experience, Eric Hatchett definitely has a great taste for style ,I went in looking for something not so traditional but at the same time very stylish and sleek, he made sure I came out with a smile on my face better then what I thought ! Thanks Eric
