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February 2024 by Mark Feldman
We had carpet installed in several rooms, stairs and hall thirteen months ago. The carpet on the stairs is loose in multiple places! The hallway was poorly finished by the walls. Unhappy with the installation! This shouldn’t be happening.
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February 2024 by M F.
14 months after insta carpet on the stairs, hallway, and bedrooms. the carpet is coming up on the stairs! dry unexpected and disturbing!
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March 2023 by Jack Gessner
Absolutely love them. They gave me a free carpet sample. Everyone needs to visit at some point in their lives.
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March 2023 by Caroline Postel
We have had a horrendous experience with Carpet World. They completed a floor installation in our home months ago and did a horrible job. They have since been abhorrent about rectifying the situation. Continuing to say they are coming to fix it but not actually completing the work and cancelling on us over 5 times. It has truly been one of the most horrific experiences.
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March 2021 by Marie Sorbera
Great selection of the latest trends in flooring, carpets and so much more. Staff fantastic. Discount given to Covid First Responders, our Heros.
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February 2021 by Gloria G.
Large selection of quality products. Good customer service. This store stands behind their work.
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March 2020 by Aaron Teplitsky
Around the end of 2016, Carpet World took care of my new apartment. The staff are wonderful...they don't pressure you into anything, they're knowledgeable, and they're very helpful. I was able to find *exactly* what I wanted, and their installers did a fantastic job! Three years in, the carpet is holding up really well, even up against a cat and a toddler, and is almost as soft as it was when I got it.Today I stopped by again because I'm about to show for 4 days at a convention and wanted something soft to step on. They had some scraps that were the perfect size for my needs. I would have paid for them, but they let me have them for free!I almost wish that I needed carpet more often so I could come back here more. I can't recommend this place enough!
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December 2019 by Russell W.
Let's hope our recent experience was not typical of what takes place in this store. Indeed, it was dreadful. Our initial contact was by phone to discuss a rug we were interested in. During the call, the salesperson noted the details of what we needed and promised to get back to us. Shortly afterward, we were in the neighborhood and decided to visit the store. That day, however, the salesperson we had spoken with was not there. Another gentleman was kind enough to help us. The next day, we got a call from the salesperson, who quoted a price of $5,200 for the rug, which was 9 by 14 (approximately 15 square yards). We were shocked by the quote and asked for a breakdown of the costs involved. His response: We don't give breakdowns. Then we learned that delivery to Manhattan (from White Plains) would be $750. Oh my! That was the breaking point. End of deal. The absurdity of the pricing prompted us to go online to find other vendors of this same rug. It took only 15 minutes to discover the hot spot of cutrate carpeting in Dalton, Georgia. In one brief conversation with a friendly and helpful salesperson, we found out that the identical rug would be available for $2400, including delivery to Manhattan. Barely three weeks passed and the rug arrived, in perfect condition and exactly as we ordered. For us, Carpet World was operating on a different planet. When the price is more than double what you'd pay elsewhere, you'd have to have your head examined if you buy there.
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August 2019 by D W.
The carpet we purchased is so soft and luxurious that I want to walk on it all day. It was high quality and well worth the price. Carpet World is the best!
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March 2019 by christine stelmack
Great carpet choices and very professional help. I highly recommend them.
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March 2018 by Sadri B.
i did a little research about this carpet company via yelp and from some of my neighbors and they seem legit enough to use them to install new carpets in my pad .they are minutes away from the downtown white plains area and if you are going in person to check out the carpets , rugs , etc plenty of free outdoor parking and many other stores to visit also on tarrytown rd. i made it simple for the guy at the shop , show him photos of the living room , bedroom , had the correct measurements of the room , etc so now it's time to look over some carpet samples and pick out what looks appealing . so many choices so kinda glad that i had my brother with me helping with the decision . finally picked what i wanted , what the cost would be and set up the appointment date. i was not around for the installation but my building super was and he text me when the job was completely . old carpets are removed and new carpets look great with each room looking neat and new . glad i took my fellow yelpers advice along with my next door neighbor . good quality carpets , reasonable prices, fast and neat installation sounds good to me.
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March 2018 by Niki Fleischman
So friendly, but not at all pushy. Excellent selection.
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December 2017 by Robert B.
When you are shopping for carpet, CW has a great selection and know the right lines for the right environment. They help you target the right carpet line to fit your budget, and style to make you and your spouse thrilled. I am going back to them for help with my hardwood floors. Yes, they do hardwoods too! Beautiful work. Great service.
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October 2016 by jill w.
Website says they are open till 6 PM however here at 5:30 on a Tuesday night and the place is locked up. When you call the number it just disconnects after ringing a few times. Have no clue if this place is still open for business.
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May 2014 by Clifford B.
I think shopping for carpet is pretty unpleasant, but it wasn't too bad at this store. There is plenty of selection and the sales person gave me some good ideas. They charged less for "extras" than the last place I used. They use an outside company for installation, and they scheduled the work for their convenience, not the customer's, which is my only complaint. The installation itself was done well.
