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March 2025 by Alan Singer
The staff were great, the cars are so so, kind of worn and dirty.
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January 2025 by Joey Iodice
Wasn't happy never fully explained about coverage being charged everyday I thought it was one time only i think I should at least be reimbursed some money I can report this to news or better business about ur practices
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December 2024 by Foxy C
NEVER go here if you have insurance rental coverage! Thier goal is to swindle you into paying additional over your policy’s coverage. The rep, Eddie completely ignored the fact that I told him I couldn’t afford anything additional out of pocket. He said they had no vehicle on the lot that would cost what my insurance would cover. I asked him to call other branches to inquire if they had any vehicle that would cover and he basically gave me the run and said no. I called another enterprise that was on tarrytown road in white plains and spoke to Kelly and explained all this and she was able to get me a vehicle within my insurance rental policy , no problem. To add to this I had my kids with me and we waited there for over 2 hours. To sum it all up DO NOT GO HERE! If I could give no stars I would.
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June 2024 by L D
Geico gave me a 50/day credit. Got to enterprise and wouldnt you know it, conveniently enough for them the only thing they had available was more expensive than that. Walked right out.
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April 2024 by PeggynJJ
Love Enterprise! The manager Joe and Samba will go out of their way to make your experience great. They are friendly, quick and efficient. I’ve been renting with this location exclusively for the past year. I won’t go to another location due to the fact that these two men treat their customers very well. This specific location is at 44 Westchester Avenue White Plains, NY
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January 2024 by Cass Oates
My car was in shop needed transmission on short notice & a holiday (new yrs) weekend they were able to get me a car. The customer service was great & they honored my husbands law enforcement discount I would go back & i have done business wth them again - great guys & great experience !.
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January 2024 by stoon33guy
Very poor choice of cars and not a single electric vehicle.
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January 2024 by Jesenia Vargas
Thank you guys so much, you guys really made sure I was comfortable on what I had, from beginning to end I appreciate Joe and also Christina as well for making sure I was happy with my rental. I recommend this location for anybody that needs a rental, just give them a call. very good customer service and will handle your needs when it comes to your rental. Thank you again and happy holidays.
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November 2023 by Glenn Aber
Joe, Samba and Brandan were all very professional and knowledgeable. It was a pleasure dealing with them.
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November 2023 by Khadijia Bulli
The guys were super professional, friendly and helpful.
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October 2023 by LT
This might be the worst Enterprise location on the planet. Rude staff and an awful location to get in and out of. Blocked the driveway so I cousin get in and then gave an extreme attitude when I told them I parked in front of their parked vehicle that was blocking the driveway. (In a complete downpour)
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July 2023 by Ca C.
If I could give a lower score, I would. This White Plains location was absolutely pathetic. After many years of being a loyal customer, last September I vowed I would never rent from Enterprise again. I just finished making another reservation with Avis (who I have had great experiences with since last September). Last August I reserved a car for a week (September 8th pick up). I received 2 calls confirming my reservation a day before arriving. And on the day of my reservation, I spoke to a rep in the White Plains office at 10:30 AM. But yet somehow when we arrived at 3:30 there was NO CAR for us! After 2.5 hours of waiting we ended up leaving WITHOUT A CAR! During that 2.5 hours, my 86 year old mother and I waited- our choices were to wait either outside in the hot parking lot (near a smelly dumpster) or inside in the dirty cramped office. Not fun! By 6:00 PM, most all other locations were closed so we ended up having to call central reservations and booking a car from the Norwalk,CT location for the following day - (though I wasn't too confident that that would happen either!). Logistically, this was a MAJOR inconvenience that added 100 miles and 2.5 hours of driving during rush hour into our already hectic schedules. At the Norwalk location, Brett the manager was great but.... Because I used my Enterprise Gold points on the White Plains reservation, they couldn't apply them to the new reservation until the other one was canceled. That ended up taking close to another 2 hours... During the 6 weeks following this awful experience, I had reached out to Enterprise customer service close to 20 times. I requested a call back from the regional manager. That phone call never happened. Apparently Enterprise does not value their loyal customers so I have not and will not be giving them my business any longer. I will say, there is one good thing that came out of this atrocious, horrible experience - I have found AVIS! Their prices are reasonable, their rewards system is good, and their customer service has been spectacular.
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June 2023 by Amani S Hassan
Awful, inefficient , they have no clue. Don't waste your time going to this branch or dealing with Enterprise. No cars, cars are not inspected for safety before they are given to you.
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June 2023 by Richard Long
Excellent and friendly service
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June 2023 by Cajanjoe Darbonne
The staff, particularly the gentleman in the white sweater, was extremely courteous and helpful.
