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October 2022 by Eli “BizziBeth”
Great customer service! The staff were very informative and helpful especially the nice young lady who helped my daughter find a shirt. Jacqueline the manager was so helpful today, and patient! She made our shopping trip extra special. Thank you so much!
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August 2022 by Danielle Altro
Today I decided that I wanted to get a pair of slides that were on sale for $10 because it is the end of the season sale. I go to pay and the guy employee says that it isn’t on sale. I pulled the item up on my phone and there it said $10. He still didn’t honor the sale. Hello if it’s on sale online then it’s on sale in local stores. Get it together and learn about what deals on going on. Go to the Forever 21 in the Westchester instead of this horrible Forever 21. Another day I was in store for a pickup and I decided to get more items, she didn’t even put my additional items in the bag. I had to put my items in my bag and I’m the customer. Worst employees ever! Also why does your escalators never work? This location should just get shut down already.
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August 2022 by alex Almanzar
I always shop in this store when I'm here every Wednesday. I never had any issues with a cashier until this spanish young lady with blue hair.I ask for a price and she's like taking deep breath like if I was bothering her, while this is her job. When she's scanning my item's I ask are these the item's with such and such sale she reply with an attitude. When upon of completed my purchase, I say thank you and she doesn't even look at you and reply thank you or thank you for shopping with us or maybe have a nice day. I don't think she is supposed to be at a place where people are spending their money. When you are spending money at a place you want to be treated nice and with respect.
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August 2022 by Katie Singer
If I could give this store 0 stars I would. I went into Forever 21 at the Galleria as a spur of the moment decision and it was such a mistake. As soon as I stepped foot in the store, the security alarm went off. I didn't buy anything at any other store at the mall so I'm not sure why the alarms went off. I walked around in Forever21 for a couple minutes and didn't buy anything because I didn't see clothes that I liked. Then when I walked out, the security alarm went off again. I went up the escalator and the manager who's a b with a side order of itch yelled at me and told me to never shop in her store again. Don't worry I wouldn't dream of setting foot in your s***-hole store anyway. Sorry that your security alarms are super sensitive to the metal from my phone, keys, and purse itself. This woman needs to be fired. I have never been so disrespected shopping before in my life.
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July 2022 by Ashley Huertas
They ring up sooooo slow! I always have to wait at least 5-10 minutes in line BEHIND ONE CUSTOMER. It should not take 5-10 minutes to ring up One singular customer unless they’re buying the whole store. If you’re going to ring up slow you should at least have multiple registers open.
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May 2022 by Tahmina Akther
The girl in management she need learn more, how to take care Customer. She is rude , no manor. I will never go this store anymore.
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December 2021 by lmExclusive
My wife went inside this store with a lil friend group of hers once and the managers were very rude to them.
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December 2021 by latina suga
Very neat and clean! Everything's so organized
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November 2021 by caro aguayo
Employers not friendly at all they look as they don't like the jobs but still you need to provide good costumer.
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August 2021 by J S
Walked in, Walked out.. nothing caught my eye.
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August 2021 by Andy Vivar
If you are over a size 10 don't expect much, and no it's not like I've only been there but a few times.
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July 2021 by Andy Krum
If you are over a size 10 don't expect much, and no it's not like I've only been there but a few times.
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June 2021 by Rhonda Byrnes
Store cleanliness is ok could be better clothes are ok but barely options for sizes.
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June 2021 by Beatriz Alonso
Love the clothes and prices
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April 2021 by Dana R
One of several stores still open in this mall. The employees were busy changing clothes out. Did not find what I was looking for. This two level store is bright and looked clean. Not once did anyone ask if my friend or I needed help, even though we were wondering aloud about an article of clothing
