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May 2023 by NICANOR CORDOVA
Great location and good service
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January 2023 by Redlite
Parked in the parking lot. Went in the building to get my Key Bank debit card. Came back 10 mins. later and was booted. The guy was rude and said I have a time limit as how long it takes as a customer to use the bank. Key Bank received an email and owes me $74.00 on Christmas Eve. I’m not recommending this bank to any future customers.
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June 2022 by lala guia
Great customer service! Jean and Frank are the best. They spent a lot time answering my questions and making sure I got the best products. I never received that much guidance and attention anywhere else. My favorite bank now!
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April 2022 by SJ H
This branch is HORRIBLE. If I could give them less then one star I would. I visited the branch around 12pm/1pm on a Friday afternoon to complete a very small wire. One banker totally ignored me and just sat at her desk. The other banker said I'd have to schedule an appointment to complete the wire and proceeded to schedule me for the following week on a Tuesday (even though I told her it was time sensitive). I ended up going to another branch and they were able to complete the wire transfer in ten minutes. I would never go to the White Plains branch again
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February 2022 by Eloiza Miranda
The staff at this specific key Bank is absolutely terrible! They are unprofessional and never know what the hell is going on. No customer service. I recently went there to withdraw money and they were unable to. I asked them why and I had to wait for the manager for an explanation. I went to another keybank location and had no issues. Do not wasit your time going to this KeyBan in white plains.
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January 2022 by AA A.
Horrible customer service and this lady one of the relationships manager has some attitude. It seem a little racist that she's only nice to the white customers but when and other darker clinics come she have a rude tone.
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January 2022 by R V.
Horrible customer service and this lady one of the relationships manager has some attitude. It seem a little racist that she's only nice to the white customers but when and other darker clinics come she have a rude tone.
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January 2022 by Ro D.
Horrible customer service and this lady one of the relationships manager has some attitude. It seem a little racist that she's only nice to the white customers but when and other darker clinics come she have a rude tone.
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December 2021 by Mary Utti
THIS IS A NIGHTMARE BANK! THEY GIVE YOUR MONEY TO PEOPLE WITH FAKE ID AT THE TELLER WINDOW WITHOUT THE PERSON SWIPING BANK CARD!. THE TELLER HANDED $2000 of my money to a stranger!. Customers BEWARE!.
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November 2021 by Jarod Laasaga
not the best bank, nor atm out there,...
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August 2021 by Christine Fox
The staff here is great and they're so attentive. Very good customer service.
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June 2021 by Diana P Garcia
Very helpful
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January 2021 by Mahy Avila
They close early 4:45 on 1/8/21. When they should be close at 5pm
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November 2020 by D Vendittelli
The absolute worst customer service. Wait time on line is ridiculously long.
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July 2020 by Sei Mio
JEAN IS THE WORST ASSOCIATE. SHES CONDESCENDING, AND WILL FORM AN OPINON ABOUT YOU BEFORE YOU SPEW A WORD. STAY AWAY FROM HER!
