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November 2023 by Bertram Reid
It was a pleasure doing business with sales rep Hugh Fraser at white plains VW. He was a 100 percent pleasant and a great person to work with.
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November 2023 by Trident Professional Services
Tommy and Charles made the experience smooth and stress free. From start to finish the entire process was streamlined. I would recommend them to anyone in the market for a Volkswagen.
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October 2023 by patrice dauffer
After a disastrous experience in the Bronx went in white plains ,no more problem ,they found a car for me and it was a real pleasure to make the deal with them . You can have have hundred pour-cent confidence to those people that are very professional . Thank you thomas and hugh .
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October 2023 by alexis cayetano
I leased my first Volkswagen Taos SE and I absolutely love my car! Hugh was super helpful and amazing as he made the process smooth for me. If you want to have a great experience, Hugh is the guy! I highly recommend his assistance.
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September 2023 by Mike R
Brought my 2017 Touareg in due to lack of power late in the afternoon. They got it in before end of day and had it diagnosed the next day with the parts required on order. Provided a ride for me back to my residence and pick-up upon completion of the service work. Flo was great at keeping me apprised throughout the entire process. While it took longer than anticipated due to parts taking longer to arrive than anticipated, the service and professionalism was outstanding.Thanks Flo and the rest of the team!My best,Mike
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September 2023 by Oscar Chapa
Could not be happier with the service at White Plains Volkswagen. Friendly staff, efficient, communication is excellent! (Very transparent!!) Very happy with my choice to purchase my car from this company.
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September 2023 by paola davis
I leased my Volkswagen TAOS SEL today walked out very happy. Demarie made the process smooth and easy. He was so helpful and met all of our needs and wants. He was professional and knowledgeable, I highly recommend this dealership and please ask for Demarie he was amazing!!!!!
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September 2023 by Carrie Denoyer
Hugh made a stressful process a hilarious one! He is quite funny while still remaining professional. He takes a handshake seriously and is a man of his word. When we showed signs of dissatisfaction, he made sure to make things right. In the end, we were very grateful for his help and the laughs!
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August 2023 by Herbie
If you make it to Lash VW, definitely ask for Hugh Fraser. From beginning to end, Hugh exemplified professionalism and great customer service and I must say is just an all around good human being! The manager Tom was also extremely supportive and I felt this dealership really worked hard to earn and keep my business. Was happy to complete my ID.4 lease at Lash VW and I hope to work with Hugh again when my lease is up!
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August 2023 by John Steinrock
MY wife's 2019 Tiguan the automatic locks would not unlock the drivers door, all the others worked but not the drivers. Made appointment , left car with free shuttle to and from my house in White plains, replaced the faulty lock and returned car same day. Good as new, perfect and may I add no charge. Francisco was the best very helpful.
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August 2023 by Austin Fig
Hugh Fraser did an amazing job walking me through the entire trade-in and lease process, and Rich the manager was also great. They allowed me to negotiate the value of my traded car as well as the new lease and we worked out a number that I honestly didn't think I'd get close to. I'm extremely happy with how the entire process of this deal went and out of the 6 cars that I've had this deal made me walk away the happiest by FAR. So far so good with the car as well! Thanks again guys
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August 2023 by Joe B.
I was nervous going to this dealership after all the negative reviews I read on here but I can honestly say that my experience was completely the opposite. Hugh Fraser did an amazing job walking me through the entire trade-in and lease process, and Rich the manager was also great. They allowed me to negotiate the value of my traded car as well as the new lease and we worked out a number that I honestly didn't think I'd get close to. I'm extremely happy with how the entire process of this deal went and out of the 6 cars that I've had this deal made me walk away the happiest by FAR. So far so good with the car as well! Thanks again guys
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July 2023 by Corentin Gallais
Today I got my first car, and Lucky-E Waite help me perfectly to found the perfect car for me. Thank you for this great experience.
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July 2023 by Katherine Schuster
everyone was so helpful! Especially Francisco! I have difficulty walking and need to use a rollator - Francisco was so helpful - he came out to get the keys and called when the car was ready and when i got there he brought the car to me! I cannot say enough about his kind service!!
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July 2023 by Xenia Murillo
I arrived 30 minutes early, and the service representative immediately checked me in and asked if I needed a ride. I had planned to wait; however, I appreciated him asking. When my car was ready, he carefully explained what needed to be done for my next visit. He was not forcing any additional products/service on me, but was sincere.
