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September 2023 by Chris Hinckley
Tanya was absolutely amazing.. Greeted me right away and helped locate the exact gift I needed for my wife. I am so grateful for their kindness and assistance. Thank you!!
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May 2023 by Molly M.
I went here on a weekday with maybe one or two other customers in the store. I went to get a fitting room and an employee asked my name and then told me to go into whichever fitting room was free. All the curtains were opened so I went into the first one. As I'm trying on the shirt someone starts tapping on the fitting room frame saying hello hello and I responded that I was in there. The voice says " yeah this one wasn't open" and reaches their arm in to grab two pairs of jeans hanging on hooks on one of the walls. I thought they'd just been left there but immediately was embarrassed and thought "wow okay that's an aggressive customer to reach in while someone's changing but ok, my mistake for taking your room I guess." But THEN when I came out of the fitting room I realized it was an employee who had reached into the room while I was changing to restock the jeans. I was really taken aback that they were unable to wait another two minutes and instead opened the curtain while I was changing to reach in and grab items. I felt very violated and don't want to return to this store.
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December 2022 by Erica Harris
One of my favorite stores. Timeless pieces and great handbags.
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December 2022 by Beth Propper
Kind and attentive service by an alert and helpful staff. This has become a rare thing in retail and it is greatly appreciated by customers. Looking forward to returning.
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October 2022 by altina shehu
Absolutely terrible experience whenever I walk in here. I have gone several times over the past year in hopes that I might have a better experience because I really do love madewell jeans. However, every employee in this store acts as if I inconvenience them every time I walk in. I either am not greeted at all, or there are a group of employees standing at the door all talking to one another while glaring at me, and then look away to continue on with their conversation. I grabbed myself a pair of jeans today and this young lady comes up to me and goes “I’ll do it” and stands in the same area just WATCHING me. I might be overreacting but, that is not how you offer someone help. I shouldn’t have to beg for help every time I walk into the store. The jeans I was looking at originally, I immediately put down and walked out of the store. Extremely dissatisfied with this “customer service” or lack there of.
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December 2021 by Krista E
Very nice staff and I love the clothes!
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November 2021 by Corinda Ferraro
Prices are a little high but i love their clothes. There's usually a sale section... you find some good buys.
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August 2021 by Kelly Pisarri Andelin
I’ve been living in Europe and they don’t have my Jean size. I recently came to the US and I immediately wanted to go to Madewell and stock up on jeans, they fit like no other jeans on me. I had many questions and wanted very specific jeans to replace my old ones. I had two wonderful women helping me find exactly what I was looking for and even the style of my FAVORITE old jeans(9” rise tencel denim) that we ordered online. These two employees made my search and experience so easy and enjoyable!
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August 2021 by Kris E
Very nice staff and I love the clothes!
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February 2021 by Sophie Feldman
Jan 2021: Staff were incredibly helpful and so patient as we tried finding perfectly fit jeans. As someone who hates clothing shopping, I really appreciated their help!! Clothing isn't that exciting but the jeans are great
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June 2019 by Kimmey Martin
Great Jeans!! Jus Boring tho
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May 2019 by David Weinstock
Nice shoes. Good prices.
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August 2018 by Shavon Gilliam
Nice location, neat and clean. Staff are very helpful and kind.
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April 2018 by Lauren Ferguson
Yesterday was my first experience shopping here and I will definitely be back. The clothes fit well and are really wearable. The staff is awesome! They were all really friendly, helpful, and not pushy at all. One of the most pleasant and successful shopping trips in a long time.
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January 2018 by Amy L.
I haven't purchased jeans in a long time because it is usually more of a chore, but I recently lost a lot of weight and really needed to buy a pair. I was initially put off that most of the jeans at Madewell were high rise, but Fiona encouraged me to try on the 8" skinny jean. I asked her for a 27 and 28 but she knew her product and said to try on a 26 and a 27. She came back to see if the sizes were okay and suggested I try a 25 which to my pleasure fit perfectly! She brought me other colors and also suggested a belt to go along with it. Fantastic customer service. Everyone was friendly and I couldn't be happier. Thanks Fiona!
