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April 2023 by Dean Frascione
Very disappointing calus staff 1 &1/2 her min wait for tens mins of interrupted and underwhelming attention . Even simplydrawing blood was a painful adventure there Will not recommend Dr frimmer office Ever!
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January 2023 by Darren Renner
Do not use this practice. They recently merged with White Plains Hospital, and I cannot get in touch with my doctor. The old app (Healow) does not work, and I’ve left several messages on the new Montefiore My Chart app and still no response. I’ve also left several voice messages, but none have been returned. I have a prescription that needs to be refilled and is now going on one 1/2 weeks without a new script or any contact from the office. Horrible and completely unprofessional.
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January 2023 by Darren R.
I have been going to this practice for several years now. They recently merged with White Plains Hospital, and you cannot get any response from the office. I have left several messages with the office over the past week and a half to get one of my prescriptions refilled, as well as left several messages on the patient portal/app specifically requesting a refill. Not only has my refill not been processed, but nobody from the office has reached out to me. This is absurd and highly unprofessional.
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November 2022 by Angie K.
The doctor that I had here, Dr. Sohn, is absolutely fantastic. The practice here and the staff / administration is abysmal. For weeks, I had tried to schedule an appointment online and they said "pending" and that someone would get back to me -- which they never did. I finally got a hold of someone, only to find out that he left the practice three months ago. So unprofessional and a waste of my time.
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October 2022 by Max Valera
I have been going to Maple Medical for around 6 years now and Rachele Khadjehturian NP makes my experience each time amazing. She is open minded receptive and cares. She makes me feel so comfortable when I go to see her and is accommodating to any of my needs. 5 stars for Rachele and the ladies at the front desk and the assistant all smiles! Keep the good work!
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October 2022 by Brenda He
Front desk people are not friendly and helpful. I have visited one physician there, he expressed no interest in my medical situation, and was very hard to reach out to discuss my bloodwork results. Overall I will not recommend it at all.
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September 2022 by P Carr
Receptionist is super nasty!!! If I can put negative stars I would !!! Receptionist refuses to assist you on the phone. This clinic will benefit with friendlier staff.
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August 2022 by Kristin Johns (Kris)
Nurse Rachel Khadjehturian is absolutely incredible. Not only has she taken great care of my health, but also, she is lovely to speak with at every appointment. It’s rare to find a nurse that combines such personal touches and care for a patient as a person with outstanding quality of medical care and superior knowledge in medicine. I highly recommend becoming her patient, she truly cares and will make sure you are all set before you leave!
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August 2022 by JB
Maple Medical houses many physicians. Some are alright, others aren't. Question everything including the necessity for tests or too many follow-up visits. The phone staff is abysmal and tells you something important. They either don't like their employer or patients complains a lot. It's probably a combination of being underpaid and putting up with angry patients.
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August 2022 by Kristin J.
Nurse Rachel Khadjehturian is absolutely incredible. Not only has she taken great care of my health, but also, she is lovely to speak with at every appointment. It's rare to find a nurse that combines such personal touches and care for a patient as a person with outstanding quality of medical care and superior knowledge in medicine. I highly recommend becoming her patient, she truly cares and will make sure you are all set before you leave!
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May 2022 by Kiran Kishore
**BEWARE OF SCAM POLICIES**1. Appointments booked on Zocdoc has not been honored.2. They rescheduled the appointment to their time of convenience without prior notice!3. Reason they claimed on Zocdoc for rescheduling: "Patient requested"! - which is entirely false.4. Now, they sent a bill for not turning up for an appointment that I never wanted.5. This is a scam operation going on here - BEWARE.
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March 2022 by SHIYI ZHANG
Very bad experience with the billing department, especially with this person named Mary. I was charged by out of network service for my annual physical, which I was not told when I did the exam. If this is communicated with me, I would never agree to do the out of net work check. I called the office so many times, different people give me different responses. One person said this is resolved. But after 1 month, I received another billing statement asking for payment and Mary insisted this is never resolved. They do not communicate internally. And Mary’s attitude is just as bad. I’ve been paying for all the services that I am responsible for. But for out of net work service that was never communicated to me, can they just do it and charge thr patient for it? I found this ridiculous.
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February 2022 by Emily R.
I agree with a lot of the reviews about the staff being unkind and unhelpful. The doctors are fine, but not so outstanding, where it is worth it to accept the staff's unacceptable behavior. I know there can be one off situations, but all my experiences at Maple Medical have been negative. I am going to take my care elsewhere.
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January 2022 by Denis Leff
Maple Medical canceled a scheduled appointment less than 2 hours before the appointment. Wasted a days wage to go to the appointment.
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December 2021 by Malkah Kaplan
I have neen coming to this practice for years. My physician, Dr Goldstein is wonderful. He takes the time to listen, gives a thorough exam, has wonderful bedside manners. Absolutely recommend practice. HE is a PCP and Pulmonary specialist. There are a number of physicians in the practice. Many different specialties .
