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January 2024 by Diana Di Costanzo
We went to get a suit for my husband. We walked in and I believe we turn in invisible people. We were waiting for someone who help us out but the woman was the entire time on her phone and the guy as soon as his customer left ignored us completely, he was more concerned to checked his white suit on the mirror and the woman was still on her phone. No one even said “I’ll be with you guys or just a moment”. The most weird feeling in a store I ever had and an awful service. I’d give zero stars to My Suit at The Westchester mall.
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September 2023 by M Blue
Over the past few years, I bought two suits at My Suit in White Plains, NY and I love them both! The friendly, knowledgeable, dedicated staff are fantastic at helping experienced suit shoppers as well as those of us that don't know as much (like me) through the process of selecting the proper fabric, fit and style. Richard at the White Plains store was so helpful and friendly that I will definitely go back to buy another suit as soon as the need arises.
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August 2023 by M
I purchased a custom suit from MySuit for my wedding day, and I am deeply disappointed with the experience. While the tailor initially seemed knowledgeable and helpful, the quality of the suit and subsequent customer service left much to be desired.I want to start by saying the tailor's recommendation for the fitting appeared to be fine, and I trusted her expertise ensuring a proper fit. However, just a while into my wedding reception, the pants of the suit catastrophically ripped. The tear ran from the base of the zipper all the way up to more than half of the backside - an embarrassing and unhideable situation on a special day.I want to emphasize that I wasn't doing any erratic dancing that could justify a tear. It was my wedding day, I had every right to enjoy the celebration.Upon contacting MySuit, I expected a more empathetic response from the company. Instead, I was met with disappointment. The representative that I spoke with (also the tailor) informed me that I would have to bear the full cost of the replacement pants.I paid $800 for this suit (which is a significant amount for me). Why would I spend more money for another pair of pants that are likely to rip?To make matters worse, the tailor I spoke with had the audacity to put the blame on me, suggesting that my dancing style might have caused the tear. Again, this is the same person that fitted me for the suit. It's disheartening to receive such a response from a company that claims to provide "custom" solutions and prides itself on its expertise.I cannot recommend MySuit based on my experience. Their lack of accountability, poor craftsmanship and unhelpful customer service has left me with an $800 suit that I can no longer wear.
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July 2023 by Brant “SpoiledBrant” M
I went there for my 50th Bday suit. I was very happy with the suit. The service, though, was left on the table. I was told I needed an appt and I had to come back. I understood i showed up as soon as they opened ,but the store was absolutely empty, and other representatives were willing to assist me.Once I paid for my suit, the appt time went out the window. During the week, I was told to call and ask in case the suit was ready earlier . I gave the representative my information on the phone because I lived far and was then told it was ready. Then my sales representative, the one that gave me mediocre service, got on the phone and said no after I was clearly told my suit was in the store after providing all the information needed . Being guided by that and I didn't have much time when it was time to pick up my suit ,my time was split with another customer. The same female representative who stated that they gave each person undivided attention was a sole disappointment. The false truths on the phone, the change of attitude whn asking about appts, and the split divided attention left a real terrible experience for me . I waited a while to do my review as my suit was prepared on Sept 2022 , but as of today, I still feel the same. First experience disappointment ? . But I did like my suit, not the service .
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July 2023 by Majdi
I purchased a custom suit from MySuit for my wedding day, and I am deeply disappointed with the experience. While the tailor initially seemed knowledgeable and helpful, the quality of the suit and subsequent customer service left much to be desired.I want to start by saying the tailor's recommendation for the fitting appeared to be fine, and I trusted her expertise ensuring a proper fit. However, just a while into my wedding reception, the pants of the suit catastrophically ripped. The tear ran from the base of the zipper all the way up to more than half of the backside - an embarrassing and unhideable situation on a special day.I want to emphasize that I wasn't doing any erratic dancing that could justify a tear. It was my wedding day, I had every right to enjoy the celebration.Upon contacting MySuit, I expected a more empathetic response from the company. Instead, I was met with disappointment. The representative that I spoke with (also the tailor) informed me that I would have to bear the full cost of the replacement pants.I paid $800 for this suit (which is a significant amount for me). Why would I spend more money for another pair of pants that are likely to rip?To make matters worse, the tailor I spoke with had the audacity to put the blame on me, suggesting that my dancing style might have caused the tear. Again, this is the same person that fitted me for the suit. It's disheartening to receive such a response from a company that claims to provide "custom" solutions and prides itself on its expertise.I cannot recommend MySuit based on my experience. Their lack of accountability, poor craftsmanship and unhelpful customer service has left me with an $800 suit that I can no longer wear.
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March 2023 by haylo3d-5dimaging
Amazing customer service Cassie was super informative and patient with our son as we sized him for his prom suit. Hands down best customer service and truly a reflection for what MY SUIT represents!
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March 2023 by Christine Ragolia
I went with my future husband to purchase a suit for our wedding and had the pleasure of working with Cassie. Cassie is extremely professional, knowledgeable, and dedicated. Her humor and people skills made the experience actually enjoyable. She thought of EVERY last detail to make sure my fiancé's suit fit perfectly. It's nice to work with someone who truly enjoys their job and is great at it!
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February 2023 by Jeffrey L.
Just picked up my suit today and could not be happier!I was fitted by Richard M, and he completely dialed it in: suit fits like a glove.Compared to other options out there for custom/semi-custom suits, I believe that my.suit offers an incredible value and also remarkably quick turn-around. Highly recommend my.suit, and especially the Westchester location, and Richard M.
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February 2023 by Christine Miranda
Richard attention to detail is amazing. If your looking for the personal touch and a new suit stop in and ask for Richard.
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December 2022 by Michael Liu
I purchased a suit from MySuit around a month ago. Cassie was amazing during the process, taking the time to answer all my questions and figure out small details. My suit fit perfectly and shipped on time for an event despite the tight turnaround time. Want to express my deepest gratitude to Cassie!
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September 2022 by Lakeesha Perera
If you are looking for professionalism and good quality service, this is the place to go. Cassie is an amazing consultant who cares for how you look on your special day. She helped my husband find the color and material he was looking for and he couldn't find it anywhere, however Cassie came up with this beautiful color that matched our description. The price is right, the services are right, and the quality is right. I would shut my eyes and trust them to do a good job and will surely recommend their services to my friends and whoever needs it.Roy and Lakeesha.Photo credits: Sylvie Rosokoff.
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September 2022 by Michael Cookingham
I have purchased a couple of suits and my tuxedo for my wedding from Richard Marquez. Rich is professional, knowledgeable, and has an eye for detail. I have never had a suit or tux fit so well. I always get compliments on how the suits/tux looks. I highly recommend going to see Rich, you won't be disappointed!
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September 2022 by Shane Elahie
I just purchased a suit for an uncoming wedding, and it was a phenomenal experience.I worked with Cassie who was welcoming, knowledgeable, and meticulous. This was by far the best experience I've had. The suit fits perfectly, and I would absolutely recommend you go here if you need a custom made suit.
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August 2022 by Ralph D'Ambrosio
Came in to design a suit. Richard was the best. Super friendly and helpful. Don't go to anyone else!
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July 2022 by Ralph D.
Great experience..Richard was an awesome help in designing my suit for my upcoming wedding. He was extremely friendly and informative. I wouldn't consider going to anyone else!
