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November 2023 by Quintin George
Clean no odor car - friendly efficient staff - best location in NY - I prefer to fly into HPN rather than LGA (so I don't have to deal with waiting for shuttle to offsite agencies)Highly recommend!
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October 2023 by JaNiece Ford
This location launched a claim against me after I reported that they rented me a damaged vehicle. Now the literal state of New York is sending me notices about a claim (complete with threats), and the managers at the branch (Alexander most recently) just lie and tell me not to answer. I have called several times today because, but they are apparently too busy to pick up the phone so it just hangs up. This place is terrible. Just go to another provider - your National points are not worth the hassle. Never again.
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October 2023 by Mike Henson
We rented the car, returned it, it was examined and cleared. We were billed and paid the invoice we were sent. We received a bill marked paid in full. ONE MONTH later we had another $88 taken out of our bank account. When contacted, they could not tell us what it was for and when we asked for an itemized invoice was told they did not do that. Us and our family will not do business with this company again. Beware
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October 2023 by Mike Susana
Terrible service. I reserved a 7 passenger SUV. Called the night before to confirm reservation. Arrived on day of reservation and was told they have no vehicles available. They told me to wait, she'd I asked how long she said we don't know. They could have emailed me beforehand and saved me a 40 min drive both ways. Never again national.
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October 2023 by Mike S.
Terrible service. I reserved a 7 passenger SUV. Called the night before to confirm reservation. Arrived on day of reservation and was told they have no vehicles available. They told me to wait, when I asked how long she said we don't know. They could have emailed me beforehand and saved me a 40 min drive both ways. Never again national
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September 2023 by Jim M
Had a Great experience with National. Will definitely use them again. Jada at the desk was very friendly and helpful.
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September 2023 by t wils
The airport was having significant issues the day I arrived.While these were mostly due to the weather. I am a Executive level the airport did not offer me this service. I proceeded to wait in line for 45 mins due to a shortage of cars.The staff at the counter did a great job under the circumstances. They were informative and very professional. The one gentleman had even stayed well past his shift was over to assist the customers. They both should be commended!!!! The one major issue I had was the car. While I booked a full size I was stuck with a compact. Understandable giving the situation. But the car was dirty, no mats, all the seats were stained and the back seat had what appeared to be a large old blood stain.In all fairness I have not had these issues in past rentals, but we were in town for a wedding and having to transport guests in the back seat was embarrassing. Upon return the same person who rented me the car was there and again nothing but a professional attitude while I explained the issues.
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September 2023 by Michael Recca
I've rented at National locations all across the east coast this year, both at Airports and in standalone locations. This agency continues to be the best I've visited. All of the cars are in fabulous shape, always clean and with different variety for all types of drivers (i.e. Sedans - SUVs). Now when renting I go out of the way to rent from this location because of the seamless transactions and great customer service.
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August 2023 by Roe Manghisi
I recently rented a car for the weekend and was not only welcomed with great professionalism, but had a terrific conversation with your staff. They were most professional, friendly & knowledgeable. It's clear they like their job and are valued by National. Thanks for a great experience.
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July 2023 by david i
This location is a super location, I liked it so much, they are so nice and so helpful, I will try to use this location again and tell my friends about it, I don't give a five star for it because there is no way to reach anybody at the location, I still didn't get my contract by email as they told me by the desk, I hope they will fix this problem soon.Thank you so much for your service
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June 2023 by Michael Brown
I went to return the car at HPN Westchester County Airport and the lot was jammed packed with no open spaces. There were also rental cars lines up blocking the road so I had to reverse the entire way to leave my car. I then walked to the rental counter and nobody was working. I went back to the lot and saw one employee running around working very hard, but impossible to keep up by himself. He was able to accept the keys and take my return.
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June 2023 by Kathleen Bellissimo
The guys at White Plains, NY National located at Westchester County airport are awesome! Best service we ever received at any National location. Stellar service!
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February 2023 by mike
Rented a car from national at westchester airport. One of best experiences i have had with in person rental. Very small line, excellent customer service, offered a class upgrade, easy to drop off. Pleasure from soup to nuts.
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February 2023 by Code Monks
The car that I rented got a flat tire. They worked promptly with me and swapped my car for another one in a few hours. Huge thanks to Jalisa at westchester airport for helping me to figure out some details.
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January 2023 by Ron Stafford
I am traveling every week and have been trying different companies. National has been the most trouble free and easy to deal with. I have tried numerous over the past few months trying to find a home. Hertz sucked badly (2 hours to get a car with reservations). The thing that I liked most about National was they did not hold from $200 to $500 in addition to the rental fee while I had the car! If you work on an expense account. That could crash you business card while you are waiting for expenses to go through! National is now my home.
