December 2022 by Lisa Whiteside
Here again I stand waiting for information regarding footwear. During my last visit I waiting 35 mins and when I questioned why I was still waiting I was told the employee went to lunch. Right now I’ve been standing, waiting 15 mins now. When I complained to the manager the last time she questioned my wait time without apology. She’s on duty now. Why bother. Btw, the shoe department is a total mess. You’ll see a lot of single shoes around. Don’t waste your time looking or asking about it.
December 2022 by Joann C
Found a few work blazers and blouses for work under $50 each! Nice clothes but a little challenging looking through the racks!
September 2022 by Austine O
This is in a good Location, the Staff here are competent and intelligent, they help you get your Stuffs. This is a big fashion store and you can get your shirts, shoes, pants and baby fashion here, they always have great and wide variety of designs.
September 2022 by patrick Midas
Good selection… but im giving them 5 stars because I’ve received great customer service from several associates/managers on multiple occasions.
August 2022 by Giulia Beccarelli
Used to be a great place to shop but has become really unsafe. A store employee who was simply asking a customer if they needed help was repeatedly threatened, insulted, and aggressively harassed while nobody did anything, nobody called security, nobody said anything _ what were the "managers" doing? Is this how they make sure this is a safe space for everyone? Unbelievable and definitely unacceptable, but here's how apparently when you see something in NY now, you should not say anything if it doesn't fit into the right narrative, and that's how yet another neighborhood goes downhill. Never setting foot in there again.
July 2022 by Andrew Linden
We were there 20 mins before store closed and guy was yelling at my wife, myself and 14 month old, “the store is closed get out”. We had to calm the little one down after as she was crying from this. He could have said it politely and we would have happily left no issue but he was incredibly rude and aggressive. Not a great image for Nordstroms as that guy will forever be associated with this company for my family.
June 2022 by Angiangell GORDON
Lots af great finds in this store, was able to get my father a father's day gift. The deals were really good but we spent about 30 minutes waiting on line at the registers even though all there registers were being used. The line was just constitently long, I felt bad for the cashiers.
June 2022 by erica lin
No more spanish people work at this good place pls!they racist people!no return at this store she said.
April 2022 by M
First time here from out of state…and WOW! Nordstrom Rack has definitely changed for the worse all around. But this one here in White Plains by far my worse experience. Bought three items and the cashier just couldn’t be bothered to check all my items and take security tag off my sweater. She was to busy chatting on her ear piece and funny enough I didn’t beep going out of store and when entering and exiting Target. So unfortunately I didn’t notice this until I was back in Connecticut! Now I will have to either drive back to White Plains NY a place that I really never want to visit again. Other option walk around with a security tag on my sweater which would be ridiculous right! So thank you Nordstrom Rack White Plains you deserve no stars and your customer service really is as I expected awful! I will own not listening to my gut! Thank you for the security tag maybe I’ll keep it as a NY souvenir. Nope!Update: Security tag has been remove with security lights coming on when I entered my local Nordstrom Rack. But I felt like such a criminal entering the store to remove the tag I grew to love with security giving me the side eye. And the sales associate who was multi-tasking kept asking me if I wanted the tag removed. Really! Than proceeded to say I will have to ask my manager because you bought it out of state. What?! She was holding my receipt in her hand so clearly I bought it. Like is this a thing at The Rackety that I am not aware of…. A security tag adds a bit of flair to your outfit, so we leave it on. And should you buy it out of state a return with a receipt must be fully and thoroughly investigated. Nordstrom Rack Bye!Also: Passing along feedback doesn’t mean change Manager Kristin you know this. So stop thinking customers are clueless with your generic, robotic response.Nordstrom Wack!
April 2022 by Malvina Shushku
European style, variable prices, helpful staff.I have been here a couple of times and they offer diversity brands and prices. Mostly try to buy online because it’s easy and they have mire sizes, but when you have to try you need to go to this store.
April 2022 by Sandra
Went to buy pants and a shirt for Spring. They were still selling Winter and Fall on Sale and their new items in were at top dollar. I could go to Nordstrum to find my size and better selection. Winter Shoes, a few sandles, jewelry was well picked over and I wish the Parking Lot was free because I had to Sprint out of the Store anyway to ensure my time was not up on my Car. Two hours goes fast.Just nothing to get excited about.
April 2022 by K5 Beats
I feel bad for the owner of this store. The employees do not care. The line was so long, 2 cashiers and a lot of staff walking around hanging clothes. They’d rather clean than help people pay. Nice store. Lots of good clothes. Bad management and staff.
April 2022 by Courtney Grady
I usually get nice deals here. This last shopping experience, most of the products I was searching for (primarily cosmetics) were out of stock and many items were opened up and used. Boxes with missing products. Kinda disappointing.
March 2022 by Gail
Went to buy pants and a shirt for Spring. They were still selling Winter and Fall on Sale and their new items in were at top dollar. I could go to Nordstrum to find my size and better selection. Winter Shoes, a few sandles, jewelry was well picked over and I wish the Parking Lot was free because I had to Sprint out of the Store anyway to ensure my time was not up on my Car. Two hours goes fast.Just nothing to get excited about.
February 2022 by Katrina R.
wonderful use and diverse selection of numbers of brand named products, blouses, long-sleeved shirts and couture-styled blouses! the selection of jeans, pants, short pants, and at-home fashionable clothing is all stylish and located at Nordstrom Rack here in White Plains city!
