February 2024 by Frank T
So, I originally wrote a positive review here as I had an issue with a stuffed toy and the CS department at Tall Tails quickly offered to replace it. Well that was back in October and a lot has happened since then. Buckle up, because you're in for a ride.As I said, purchased the Duck toy, took it home, seam ripped within 30 seconds of giving it to the dog. I contact customer service and they graciously offer a replacement. I wait a few weeks and nothing arrives, so I follow up to ask for a tracking number. The tracking number shows that it was shipped without the correct paperwork and was returned to sender at customs (I'm in Canada). No big deal, honest mistake, right? So I contact them again and let them know, they apologize and say they are going to resend. Okay great!Some more time passes and I get an email from their customer service rep asking me to keep a look out for a large order (roughly 150 units), as apparently there was a mix up at their fulfillment center and these units were being sent to my house. I let them know that I haven't received any order, not my replacement order, nor multiple pallets of bulk toys. I ask for a tracking number so I can check and the one provided doesn't show up on any of the major carriers. I figure I'm SOL and these guys are a bunch of clowns, so I put it out of my mind and assume I'm never going to see a replacement toy.Just before Christmas, I get another email from them stating that they will be sending a UPS carrier to my house to pick up this bulk order, that I never received, and if they can't pick it up they will be resending them two additional times. So now I'm sitting here with my family during the holidays and having to deal with these UPS guys showing up at our packed house multiple times.I wish I was making this up.And still no replacement toy for my puppy as of January 24th.Who would have thought that a simple $15 purchase would turn into this catastrophe. I don't think I've ever regretted a small purchase more than this one.TLDR: Do not recommend, they have no idea what planet they are on. Tall Tails can't put together a simple shipment; I would not trust them to manufacture products for your loving pets.
