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February 2024 by Drew Fixell
Extraordinarily helpful staff.
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December 2023 by Carlos G.
This business installed a roof rack on my last car, so when I got a new car I asked them to do it again. At this place they really know what they're doing. I was in and out so quickly. There was no funny business and it was clear, upfront pricing. It really is a no-brainer. If you're in the market for an accessory then definitely go to this place.
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November 2023 by Alex Paidas
Great job by Rack & Go installing a hitch on my SUV. Thank you, Nasir for the efficient and professional service!
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September 2023 by Inna Meltzer (I Meltz)
Nasir saved the day for me! He was a delight to talk to, helpful in explaining things in detail and just overall incrediblely nice person!!! Thank you for making my day.
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February 2023 by Stephanie Matthews
As far as market prices. They are right on target. In it words not over priced. The assistants stretches themselves and make sure your satisfied. If he. Order an item they take the time to come to your car and check ✔️ if it correct.Sometimes we think we know what we are ordering and that item may have changed and replaced by another lot number etc. They check ✔️ it out. Trust them very much!!!
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December 2022 by Ryan Burke
Excellent experience. Came in to have a Thule ski rack installed, and they had everything on the car within an hour. Nassir and Donald were great and explained everything. I wish every customer interaction were this easy.
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May 2022 by Timothy Church
I bought a Thule rack system and XXL box. The service was outstanding. These guys know exactly what they're doing. Great experience.
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October 2021 by Darcie DH Kora
This place is a little hard to find when you’re a new customer - that being that it’s on the second floor and hard to see when you’re driving down the busy road. But you’re able to park in their spacious well paved back lot and just use the elevator or back stairs. The guys there are quite knowledgeable. Connor did a great job putting together the Thule snow package for my car. Thule has gotten aggressively expensive over the years so the prices aren’t cheap. But Thule has a 25 year warranty and overall a great product which Rack & Go seems to know well.
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June 2021 by Frank Ballabio
They did a great job installing my hitch and bike rack. They have an awesome gem of a showroom that I wish I had visited before buying my rack. They took me on time and delivered my car back in the 2.5 hour window that they estimated. Connor gave me a great demo of rack and Diego was very kind and patient in working with me to reschedule my appointment a few times which caused some inconvenience for them. I found this experience to be a more pleasurable and time efficient than going to my dealership service department plus it is one stop shopping (hitch and rack). A little hard to find: park in back lot (same lot as Shiraz restaurant) and go upstairs to second floor.
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May 2021 by Michael Leon
Very knowledgeable and helpful
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January 2021 by Darcie Holcomb
This place is a little hard to find when you’re a new customer - that being that it’s on the second floor and hard to see when you’re driving down the busy road. But you’re able to park in their spacious well paved back lot and just use the elevator or back stairs. The guys there are quite knowledgeable. Connor did a great job putting together the Thule snow package for my car. Thule has gotten aggressively expensive over the years so the prices aren’t cheap. But Thule has a 25 year warranty and overall a great product which Rack & Go seems to know well.
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September 2020 by MarcBaseball&Taxi HandyMan
Ehhhh service was okay but then again my service was for a older vehicle they have lots of modern stuff nevertheless quite pricey for my roof racks, got same deal on eBay for 200$ less so go figure plus I gotta install myself worth it yes! Roofer here!?
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June 2020 by Tim Petrella
Stayed late so I could get the part I needed for a trip the next day. Went above and beyond.
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January 2020 by Kelly T.
Nasir was excellent today. We arrived mid-road trip from NYC to Vermont (packed with kids and dogs). We needed help with our existing car roof storage as the cross bars were installed incorrectly and the bag was not easy to secure - we noticed some shifting while driving and pulled into Rack and Go. In freezing temps, Nasir came out to assess our setup, explain our options, installed a new Thule hardcase, and fixed our previous crossbar install (which was poorly done by an auto shop). He was patient and communicated regularly on every step needed and got the job done. He made sure the alignments were correct on the entire setup and was patient with us on instruction and education. Because of Nasir, we were able to continue on our roadtrip and have a secure/safe storage above our car.
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October 2019 by Mark B.
Customer service women are like pack of wolf they attack you before they hear you. What a shame for a nice store . Manager of the store is actually a nice guy but I think to be in customer service the first thing is you have to be is bad otherwise u can't be in this department . I think they need to bring new blood and not old women that are just not happy to be there.