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January 2024 by Barbara Powell
What an awesome buying experience I had. My lease on my Mercedes was almost up; So I decided to stop by Lexus in White Plains to see what they could offer me. Well let me tell you, I was in a brand new SUV the very next day.; Hassle free buying at its very best. Thanks to all that assisted me in this venture: Vanessa Franqui and Shawn Pitchford who helped me over the phone when I didn’t understand a function on my SUV. Thanks to the financial manager as well. I forgot his name; so sorry. Oh I can’t forget Lizze…You guys rock!Warmly noted,Barbara Powell
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January 2024 by Joseph James
I recently purchased my second Lexus RX350 from this dealership. Shavaune was my client advisor on both transactions and both times my expectations were exceeded. I was at the dealership for less than 1 hour. In that time we were able to do paperwork, add a warranty and review my new vehicle’s features efficiently. I appreciate Shavaune’s attention to detail and his respect for my time. I look forward to working with the team at this dealership again when my lease is up.
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January 2024 by Kazi Tanvir Islam
I bought a CPO Lexus ES 350 few months ago. I worked with Michael Torres. The service and overall experience were great. I was an out of state buyer and they made things very easy for me. Highly recommended.
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January 2024 by Daniel Leist
My wife and I walked in to Ray Catena Lexus of White Plains and I was met by Fabio Villa. Fabio made us feel welcomed right away. Fabio was professional and friendly. We discussed our needs and he listened carefully without any pressuring. He understood what we wanted and was very helpful choosing the trim and options for the 2024 NX I was interested in. Fabio found the 2024 NX 350 Premium we decided on and after showing me the window sticker, all we could say was that it was perfect. After the purchase, we felt a part of the Lexus family. We highly recommend Fabio Villa and Ray Catena Lexus of White Plains.
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November 2023 by Jessie Lambiase
I can’t say enough amazing things about my experience at Lexus. Shavaune is so kind and was extremely helpful through the entire process. This is my second time working with him and it was such a pleasure! Everyone there really does an amazing job of making you feel appreciated and for lack of less corny words, special. Aside from that the car is an absolute joy to drive. If you are looking for an incredible car shopping experience I highly recommend Shavaune and Ray Catena Lexus!
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November 2023 by Ji Kwon
Shavaune was great, very knowledgeable and attentive. Shawn also took the time to explain the technicalities of the car thoroughly. I was able to get my car within the timeframe I had hoped, and the car looked even better in person than I had imaged! Great dealership, nice employees— not forceful or standoffish in anyway like some other ones I’ve been to.
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November 2023 by Tom M.
My recent experience at Ray Catena Lexus of White Plains was nothing short of exceptional. My family and I purchased a stunning 2024 NX 350, and it was an absolute delight from start to finish. Our sales consultant, Shavaune Shackleford, played an instrumental role in making this experience seamless and memorable.Shavaune's professionalism, extensive knowledge, and genuine enthusiasm for helping us find the perfect vehicle were outstanding. He actively listened to our preferences and guided us through the available options, providing valuable insights into the features of the NX 350. His patience and willingness to address all our queries ensured we made an informed decision that perfectly suited our needs.The entire purchasing process was smooth, thanks to Shavaune's dedication and commitment to ensuring we had a remarkable experience. His friendly demeanor and attention to detail truly set a high standard for customer service.The dealership itself exuded a welcoming atmosphere, with a well-organized and diverse inventory. The staff, including Shavaune, was accommodating and made us feel valued throughout our visit.We are thoroughly enjoying our new NX 350 and can't thank Shavaune and the team at Ray Catena Lexus of White Plains enough for their outstanding service. Special thanks go to General Manager Tim Horn for ensuring we received the best possible deal. I highly recommend this dealership, especially Shavaune Shackleford, for anyone looking for a Lexus vehicle and an exceptional buying experience.Thank you to Shavaune, Tim Horn, and the entire team for making our car-buying journey so enjoyable and stress-free. We'll definitely be returning for any future automotive needs.
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November 2023 by Susan Yarin
Another terrific experience at Ray Catena Lexus of White Plains. We just got our 6th car there - ES and NX models. The whole experience this time, from our first meeting with salesperson Jim S., through picking up the car, was exceptional. Jim is extremely knowledgeable and thorough and importantly, he really made us feel valued. In addition to Jim, our Lexus teacher, Shawn, who taught us everything we need to know about the car was very patient and kind. The sales and service experience over several years with this dealership makes it impossible to even think of going any where else. Highly recommend!
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November 2023 by M Chaf
We had a great experience getting our brand new TX from James S. He was very attentive and patient throughout the whole process. He was also very knowledgeable about the car and went above and beyond to make sure we were were happy. This is our 5th Lexus and it won’t be our last!
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October 2023 by Pappy AJ
So, I'll start off by saying. WOW!!! The showroom is amazing. But the service from start to finish was the best I've ever experienced. James S. was my point person from start to finish. James gets all Gold stars and checkered flags on winning this customer over for many years to come on knowing all about the car he's selling. The Team at Ray Catena Lexus, thank you for caring about your customers not just the sell. This is a winning dealership, I'm glad I came in and bought my SUV here and not somewhere else. Thank you to Chris for showing me how to enjoy Lexus. Many thanks!!!!!
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October 2023 by Phil L.
Brought car in in for $500 service They did. They also wanted $1800 additional for not-yet-needed additional work. which other work cost $750 at a non dealer, just saying.
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October 2023 by Max Maude
Bought a new IS at Ray Catena and worked with John McLane in sales. I had previously moved to NY owning a Lexus and had it serviced for several years with this dealership. I came in to the showroom in July '23 for the first time searching for a limited-production model, and John kept me informed for several months as he tried to track one down for me. Once I got a call from him that they had secured one, I drove off the dealership lot with it less than a week later having secured good terms on my purchase and trade-in, and without excessive fees tacked on. Would absolutely recommend John and Ray Catena for sales & service.
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October 2023 by Ashley Lee
This location is my go-to for when I need to get my car serviced and I always leave with a positive experience. Wanted to write this review today to give a shout out to Alan Honig in the service department for being so amazing, helping me with my plethora of questions/ concerns with kindness, patience, and a positive attitude. As a woman with no car knowledge I’m always concerned about getting overcharged/ baited, but Alan proved otherwise. My car even came back looking better than when it went in!
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October 2023 by Amanda Marino
We bought our beautiful new car here and we can’t say enough amazing things about the salesman who helped us John Castillo! We drove our car off the lot in one day thanks to his efficiency. John Castillo is the best! Will definitely be making all our future car purchases from him.
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October 2023 by JIN JUAN NI
I had a very great experience in Ray Catena Lexus yesterday. All the staffs are so nice and friendly. John Mclane is my salesman. He is super patient and professional. He spent so many hours with me. He explained to me all the information I needed and road test with me. He tried his best to provide me a very good deal. I will definitely recommend my friend and family to him. And I also very grateful that technologist Shaw explained all the details about my new car. This is my second car, but I don’t know most of these functions. Because my previous dealership didn’t explain to me . Extremely happy with my purchase.
